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Gianka
Principiante
01-06-2018
Resuelto

¿Como eliminar el registro de llamadas salientes en Mi Claro?

Buenas tardes desearía me brinden orientación de cómo se podría eliminar el registro (números de teléfonos) de llamadas; salientes, entrantes y los mensajes que aparecen en el resumen de consumo de llamadas. Que no queden registrados de hoy en adelante.

Auto Atención
llamadas salientes
mi claro

1 Respuesta

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  • Avatar de HAGUZ
    HAGUZ
    Leyenda
    01-06-2018

    ¡Hola, Gianka!

     

    ¿Te refieres al registro de llamadas que se visualiza en Mi Claro o te aparece el registro de llamadas salientes en el recibo mensual?

     

    Si se refiere al detalle de llamadas salientes y entrantes que aparece en Mi Claro, ese registro no se puede eliminar, tendría que eliminar toda la cuenta, aún asi apareceria el detalle de consumos en los registros internos del sistema de la empresa operadora que usted no puede eliminar.

     

    Si es el servicio de facturación detallada mensual que aparece en el recibo, se puede desactivar llamando al 123.

     

    Saludos :robotwink:

     

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¿Como eliminar el registro de llamadas salientes en Mi Claro?","moderationData":{"__ref":"ModerationData:moderation_data:13558"},"body":"

¡Hola, Gianka!

\n

 

\n

¿Te refieres al registro de llamadas que se visualiza en Mi Claro o te aparece el registro de llamadas salientes en el recibo mensual?

\n

 

\n

Si se refiere al detalle de llamadas salientes y entrantes que aparece en Mi Claro, ese registro no se puede eliminar, tendría que eliminar toda la cuenta, aún asi apareceria el detalle de consumos en los registros internos del sistema de la empresa operadora que usted no puede eliminar.

\n

 

\n

Si es el servicio de facturación detallada mensual que aparece en el recibo, se puede desactivar llamando al 123.

\n

 

\n

Saludos :robotwink:

\n
\n

 

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