Discusión del foro

Avatar de Carl
Carl
Principiante
30-08-2018
Resuelto

¿Cómo reviso mi registro de llamadas y mensajes borrados?

¿Cómo puedo saber el registro de mis llamadas y mensajes que fueron borrados? ¿cómo los recupero?
llamadas
registro
SMS
Avatar de ellenarias
ellenarias
Leyenda
30-08-2018

Hola, 

 

No puedes revisar lo que has eliminado; sin embargo, puedes obtener tu registro de llamadas: entrantes y salientes desde la app Mi Claro.

 

Te dejo la ruta: Inicio: Tienes llamadas y SMS ilimitados > Registro de llamadas > Detalle de llamadas salientes y entrantes (gratuita)

 

Una vez que ingresas te aparecerá esto:

 

Podrás ver el detalle de los 3 últimos meses.

 

Slds.

Avatar de Luna23
Luna23
Principiante
27-02-2022

Hola! 

¿Cómo hago para poder tener mi registro de llamadas de la facturación anterior?

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¿Cómo puedo saber el registro de mis llamadas y mensajes que fueron borrados? ¿cómo los recupero?

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Hola! 

\n

¿Cómo hago para poder tener mi registro de llamadas de la facturación anterior?

","body@stringLength":"105","rawBody":"

Hola! 

\n

¿Cómo hago para poder tener mi registro de llamadas de la facturación anterior?

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Hola, 

\n

 

\n

No puedes revisar lo que has eliminado; sin embargo, puedes obtener tu registro de llamadas: entrantes y salientes desde la app Mi Claro.

\n

 

\n

Te dejo la ruta: Inicio: Tienes llamadas y SMS ilimitados > Registro de llamadas > Detalle de llamadas salientes y entrantes (gratuita)

\n

 

\n

Una vez que ingresas te aparecerá esto:

\n

 

\n

\n

Podrás ver el detalle de los 3 últimos meses.

\n

 

\n

Slds.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","postTime":"2018-08-30T11:45:25.331-05:00","lastPublishTime":"2023-07-07T12:14:46.588-05:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/bS0xNTU1OC05NDU3aTMxMDc1RDdCMkE2QTA4RTg?revision=6\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":211018},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:Canales/category:preguntas/community:xnuvx57277board:Mi-Claro/message:15552/message:15558","readOnly":false,"editFrozen":false,"body@stringLength":"1452","rawBody":"

Hola, 

\n

 

\n

No puedes revisar lo que has eliminado; sin embargo, puedes obtener tu registro de llamadas: entrantes y salientes desde la app Mi Claro.

\n

 

\n

Te dejo la ruta: Inicio: Tienes llamadas y SMS ilimitados > Registro de llamadas > Detalle de llamadas salientes y entrantes (gratuita)

\n

 

\n

Una vez que ingresas te aparecerá esto:

\n

 

\n

\n

Podrás ver el detalle de los 3 últimos meses.

\n

 

\n

Slds.

","customFields":[],"repliesCount":4},"User:user:146663":{"__typename":"User","id":"user:146663","uid":146663,"login":"Luna23","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"email":"","messagesCount":1,"biography":null,"topicsCount":0,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-02-27T08:51:04.668-05:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ModerationData:moderation_data:74306":{"__typename":"ModerationData","id":"moderation_data:74306","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"Revision:revision:74306_2":{"__typename":"Revision","id":"revision:74306_2","lastEditTime":"2022-05-21T12:33:16.385-05:00"},"QueryVariables:ReplyList:message:74306:2":{"__typename":"QueryVariables","id":"ReplyList:message:74306:2","value":{"id":"message:74306","first":10,"sorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:es_ES-shared/client/components/users/UserAvatar-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-shared/client/components/users/UserAvatar-1734021423000","value":{"altText":"Avatar 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