Discusión del foro

Avatar de Carl
Carl
Principiante
30-08-2018
Resuelto

¿Cómo reviso mi registro de llamadas y mensajes borrados?

¿Cómo puedo saber el registro de mis llamadas y mensajes que fueron borrados? ¿cómo los recupero?
llamadas
registro
SMS
Avatar de viejo2
viejo2
Principiante
29-04-2019
  • Avatar de HAGUZ
    HAGUZ
    Leyenda
    29-04-2019

    viejo2 Para recuperar el registro de llamadas y mensajes de texto desde el mismo móvil es díficil y casi imposible.

     

    Lo que puede hacer es acceder a Mi Claro, en esta página podrá ver el detalle de llamadas donde se registran todos los datos de los consumos realizados desde su línea Claro; salvo el contenido de los SMS o grabaciones de llamadas.

     

    Para ingresar a Mi Claro haga click en el siguiente enlace: bit.ly/2jwDhPS

     

    Luego siga los siguientes pasos:

     

     

     

    Saludos :robotwink:

    • Avatar de Migue12
      Migue12
      Principiante
      06-01-2023

      Pero a mí solo me sale el historial de 6 días necesito ver mi historial de 3 meses

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¿Cómo puedo saber el registro de mis llamadas y mensajes que fueron borrados? ¿cómo los recupero?

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¿Cómo puedo saber el registro de mis llamadas y mensajes que fueron borrados? ¿cómo los recupero?

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Hola, 

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No puedes revisar lo que has eliminado; sin embargo, puedes obtener tu registro de llamadas: entrantes y salientes desde la app Mi Claro.

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Te dejo la ruta: Inicio: Tienes llamadas y SMS ilimitados > Registro de llamadas > Detalle de llamadas salientes y entrantes (gratuita)

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Una vez que ingresas te aparecerá esto:

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Podrás ver el detalle de los 3 últimos meses.

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\n

Slds.

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¿Cómo reviso mi registro de llamadas y mensajes borrados?","moderationData":{"__ref":"ModerationData:moderation_data:19600"},"body":"

viejo2 Para recuperar el registro de llamadas y mensajes de texto desde el mismo móvil es díficil y casi imposible.

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Lo que puede hacer es acceder a Mi Claro, en esta página podrá ver el detalle de llamadas donde se registran todos los datos de los consumos realizados desde su línea Claro; salvo el contenido de los SMS o grabaciones de llamadas.

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Para ingresar a Mi Claro haga click en el siguiente enlace: bit.ly/2jwDhPS

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Luego siga los siguientes pasos:

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\n

\n

 

\n

\n

 

\n

Saludos :robotwink:

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Pero a mí solo me sale el historial de 6 días necesito ver mi historial de 3 meses

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