Discusión del foro

teamomireyna

Principiante

14-03-2017

Resuelto

Si me roban o pierdo mi equipo, ¿puedo conservar mi número? ¿cuánto me cuesta un nuevo equipo?

11 Respuestas

JeReMaths
Leyenda
14-03-2017
¡Hola, teamomireyna!

Si me roban o pierdo mi equipo ¿Puedo conservar mi número? ¿Cuánto me cuesta un nuevo equipo?

En caso sufras un robo que espero que nunca te pase, lo primero que debes hacer es llamar al 0 800 00 123 para bloquearlo.

Ahora, por supuesto que puedes recuperar tu número, una vez que lo bloqueas tienes hasta 30 días para recuperar tu línea acercándote a un centro de atención al cliente.

Por otro lado, si quieres adquirir un equipo nuevo lo puedes hacer pasando una evaluación crediticia llamando al 0 800 00 200 o por la tienda online de Claro: https://tiendaclaro.pe/

Ten en cuenta que si tienes un contrato de equipo tendrás que pagar la penalidad, pero si no lo tienes no hay problema.

¡Saludos!
ChristNicolas
Leyenda
24-11-2016
Agregando lo que dice JahirPromo, si deseas adquirir solamente el equipo, deberás de acercarte a un Centro de Atención al Cliente, Punto de Ventas o Distribuidor Autorizado de Claro para que te puedan brindar mayor información o adquirir el equipo que desees. En todo caso, también te invito que visites el catálogo virtual de Claro, dicha web encontrarás los precios, equipos y promociones disponibles, otaegui.
JosephToño23
Leyenda
24-11-2016
Hola otaegui

He visto buenas ofertas exclusivas para canal online en equipos prepago. Sí, lo que dice JahirPromo es cierto, no es recomendable dar de baja si cuentas con contrato pendiente. Aunque también existe una opción para renovar anticipadamente.

Espero que el dato te sirva.

Saludos,

JP
Klezita
Leyenda
06-02-2017
Hola AdrianU

Lamento que te hayan robado, espero te encuentres bien. Y tus opciones son o sacar un equipo en prepago, o seguir pagando a tiempo para poder renovar a los 15 meses (si tu contrato fue por 18 meses).

Saludos.
JahirPromo
Leyenda
24-11-2016
Puedes comprarte un equipo prepago ya que me supongo tenías un contrato en postpago; en caso de ser así te recomiendo que no des de baja a la línea porque tendrías que pagar tu penalidad.

Saludos.
rickwong
Leyenda
22-02-2017
Buenas tardes estimado, tienes que tener en cuenta si tu contrato aún estaba vigente; no obstante cuando un cliente pierde y/o le roban el equipo a los meses de comprado y éste se acerca a querer renovar, obviamente no va a poder hacerlo; ahora hay una manera en la cual tu puedes hacerlo, si bien es cierto si tu contrato aún está vigente podría hacer una renovación anticipada, pero de igual manera tendrías que preguntar cuanto seria la penalidad y/o reintegro de equipo, pero si tu no deseas hacer renovación anticipada ya quedaría en comprar un equipo al contado para que puedas hacer uso de tu paquete hasta que la renovación de tu equipo se pueda dar.

Saludos.
YORCELI
Principiante
07-06-2017
Hola quiero recuperar mi numero Claro, ¿se puede recuperar en una oficina?
- JahirPromo
  Leyenda
  07-06-2017
  Solo se pude hacer la reposición en un centro autorizado ya que te pedirán validación biométrica, en los puntos de venta no te podrán hacer la reposición.
- EspacioMiguelon
  Principiante
  08-06-2017
  Hola.
  
  Para poder recuperar tu número, debes acercarte a un Centro de Atención al Cliente (CAC) para que puedas recuperar tu número, ya que es el lugar autorizado para que puedan hacer su validación de datos, consigo la validación biométrica (huella digital), para ello acérquese con su DNI para cualquier trámite a realizar.
  
  Espero haber ayudado.
JACKELINECORONA
Principiante
13-06-2017
Quisiera saber si puedo cancelar mi deuda y recuperar mi número.
- JosephToño23
  Leyenda
  13-06-2017
  JACKELINECORONA
  
  ¿Hace cuánto no cancelas la deuda? El tiempo influye, porque si pasan 50 días después del bloqueo, tu línea puede ser dada de baja.:mansurprised:
  
  JP

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Si me roban o pierdo mi equipo, ¿puedo conservar mi número? ¿cuánto me cuesta un nuevo equipo?","moderationData":{"__ref":"ModerationData:moderation_data:4977"},"body":"

¡Hola, teamomireyna!

Si me roban o pierdo mi equipo ¿Puedo conservar mi número? ¿Cuánto me cuesta un nuevo equipo?

En caso sufras un robo que espero que nunca te pase, lo primero que debes hacer es llamar al 0 800 00 123 para bloquearlo.

Ahora, por supuesto que puedes recuperar tu número, una vez que lo bloqueas tienes hasta 30 días para recuperar tu línea acercándote a un centro de atención al cliente.

Por otro lado, si quieres adquirir un equipo nuevo lo puedes hacer pasando una evaluación crediticia llamando al 0 800 00 200 o por la tienda online de Claro: https://tiendaclaro.pe/

Ten en cuenta que si tienes un contrato de equipo tendrás que pagar la penalidad, pero si no lo tienes no hay problema.

¡Saludos!

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Agregando lo que dice JahirPromo, si deseas adquirir solamente el equipo, deberás de acercarte a un Centro de Atención al Cliente, Punto de Ventas o Distribuidor Autorizado de Claro para que te puedan brindar mayor información o adquirir el equipo que desees. En todo caso, también te invito que visites el catálogo virtual de Claro, dicha web encontrarás los precios, equipos y promociones disponibles, otaegui.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":3,"repliesCount":0,"postTime":"2016-11-24T08:59:19.562-05:00","lastPublishTime":"2020-02-20T16:50:19.886-05:00","metrics":{"__typename":"MessageMetrics","views":63912},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:4975/message:2575","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:211":{"__typename":"User","id":"user:211","uid":211,"login":"JosephToño23","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-09-14T12:02:19.799-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:211"},"ModerationData:moderation_data:2577":{"__typename":"ModerationData","id":"moderation_data:2577","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2577":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:211"},"id":"message:2577","revisionNum":2,"uid":2577,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:4975"},"conversation":{"__ref":"Conversation:conversation:4975"},"subject":"Re: Si me roban o pierdo mi equipo, ¿puedo conservar mi número? ¿cuánto me cuesta un nuevo equipo?","moderationData":{"__ref":"ModerationData:moderation_data:2577"},"body":"

Hola otaegui

He visto buenas ofertas exclusivas para canal online en equipos prepago. Sí, lo que dice JahirPromo es cierto, no es recomendable dar de baja si cuentas con contrato pendiente. Aunque también existe una opción para renovar anticipadamente.

Espero que el dato te sirva.

Saludos,

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Hola AdrianU

Lamento que te hayan robado, espero te encuentres bien. Y tus opciones son o sacar un equipo en prepago, o seguir pagando a tiempo para poder renovar a los 15 meses (si tu contrato fue por 18 meses).

Saludos.

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Puedes comprarte un equipo prepago ya que me supongo tenías un contrato en postpago; en caso de ser así te recomiendo que no des de baja a la línea porque tendrías que pagar tu penalidad.

Saludos.

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Buenas tardes estimado, tienes que tener en cuenta si tu contrato aún estaba vigente; no obstante cuando un cliente pierde y/o le roban el equipo a los meses de comprado y éste se acerca a querer renovar, obviamente no va a poder hacerlo; ahora hay una manera en la cual tu puedes hacerlo, si bien es cierto si tu contrato aún está vigente podría hacer una renovación anticipada, pero de igual manera tendrías que preguntar cuanto seria la penalidad y/o reintegro de equipo, pero si tu no deseas hacer renovación anticipada ya quedaría en comprar un equipo al contado para que puedas hacer uso de tu paquete hasta que la renovación de tu equipo se pueda dar.

Saludos.

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Hola quiero recuperar mi numero Claro, ¿se puede recuperar en una oficina?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"76","kudosSumWeight":0,"postTime":"2017-06-07T11:37:40.207-05:00","lastPublishTime":"2020-02-20T16:52:53.382-05:00","metrics":{"__typename":"MessageMetrics","views":60782},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:4975/message:6456","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:6462"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwy","node":{"__ref":"ForumReplyMessage:message:6468"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:6462":{"__typename":"ModerationData","id":"moderation_data:6462","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:6462":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:97"},"id":"message:6462","revisionNum":2,"uid":6462,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:6456"},"conversation":{"__ref":"Conversation:conversation:4975"},"subject":"Re: Si me roban o pierdo mi equipo, ¿puedo conservar mi número? ¿cuánto me cuesta un nuevo equipo?","moderationData":{"__ref":"ModerationData:moderation_data:6462"},"body":"

Solo se pude hacer la reposición en un centro autorizado ya que te pedirán validación biométrica, en los puntos de venta no te podrán hacer la reposición.

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Hola.

Para poder recuperar tu número, debes acercarte a un Centro de Atención al Cliente (CAC) para que puedas recuperar tu número, ya que es el lugar autorizado para que puedan hacer su validación de datos, consigo la validación biométrica (huella digital), para ello acérquese con su DNI para cualquier trámite a realizar.

Espero haber ayudado.

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Quisiera saber si puedo cancelar mi deuda y recuperar mi número.

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JACKELINECORONA

¿Hace cuánto no cancelas la deuda? El tiempo influye, porque si pasan 50 días después del bloqueo, tu línea puede ser dada de baja.:mansurprised:

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