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Avatar de Iris5
Iris5
Principiante
18-12-2020
Resuelto

Perdí conectividad de datos por abandonar la red local

Hola, me enviaron un SMS indicando que había perdido mi conectividad de datos porque he abandonado su red local con el roaming desactivado.
No sé a qué se refiere eso ya que solo dejé mi móvil apagado y cargando la batería.

conectividad
móvil
  • Avatar de AnthonyJS
    AnthonyJS
    18-12-2020

    Hola @Iris5,

     

    1. Si estás fuera de Perú usando el Roaming siempre debes tenerlo activado para que se mantenga la configuración de la red local donde estás conectado, ya que si está desactivada y cambias de ubicación perderás la conexión. Creo que posiblemente ese mensaje de notificación se debió a que lo apagaste, es probable que haya sido eso, lo que tienes que hacer es encender de nuevo el roaming y esperar a que se conecte, recuerda medir tus consumos ya que el Roaming sale caro.

     

    Está opción las activas en redes móviles, también la consigues como "Itinerancia de Datos".

     

    2- Si te encuentras en Perú pero te arroja ese mensaje de Roaming, te sugiero contactar con Claro Facebook Perú (INBOX) para que te ayuden a solventar el problema, antes de llamar prueba configurando tu APN de nuevo a ver si logras levantar datos.

     

    ¡Saludos!

2 Respuestas

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  • Avatar de AnthonyJS
    AnthonyJS
    Leyenda
    18-12-2020

    Hola @Iris5,

     

    1. Si estás fuera de Perú usando el Roaming siempre debes tenerlo activado para que se mantenga la configuración de la red local donde estás conectado, ya que si está desactivada y cambias de ubicación perderás la conexión. Creo que posiblemente ese mensaje de notificación se debió a que lo apagaste, es probable que haya sido eso, lo que tienes que hacer es encender de nuevo el roaming y esperar a que se conecte, recuerda medir tus consumos ya que el Roaming sale caro.

     

    Está opción las activas en redes móviles, también la consigues como "Itinerancia de Datos".

     

    2- Si te encuentras en Perú pero te arroja ese mensaje de Roaming, te sugiero contactar con Claro Facebook Perú (INBOX) para que te ayuden a solventar el problema, antes de llamar prueba configurando tu APN de nuevo a ver si logras levantar datos.

     

    ¡Saludos!

  • Avatar de SFtasy9
    SFtasy9
    Leyenda
    18-12-2020

    ¡Hola, Iris5 ! ¿Te encuentras fuera de Perú? Si es así, lo más probable es que tu roaming está desactivo y tengas que comunicarte con atención Roaming, el cual su correo es: atencion.roaming@claro.com.pe.

     

    En el caso que esto ocurra el Perú, tal vez se debe a una falla del vpn, te sugiero comunicarte al 123 para que un técnico lo cheque. ;)

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Hola, me enviaron un SMS indicando que había perdido mi conectividad de datos porque he abandonado su red local con el roaming desactivado.
No sé a qué se refiere eso ya que solo dejé mi móvil apagado y cargando la batería.

","body@stringLength":"235","rawBody":"

Hola, me enviaron un SMS indicando que había perdido mi conectividad de datos porque he abandonado su red local con el roaming desactivado.
No sé a qué se refiere eso ya que solo dejé mi móvil apagado y cargando la batería.

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hacer","conversation":{"__ref":"Conversation:conversation:85784"},"id":"message:85784","revisionNum":1,"uid":85784,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__typename":"User","uid":181979,"login":"kinera","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-1.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":48},"postTime":"2025-03-30T15:12:56.966-05:00","lastPublishTime":"2025-03-30T15:12:56.966-05:00","readOnly":false},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:71060":{"__typename":"User","id":"user:71060","uid":71060,"login":"AnthonyJS","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-07-22T16:50:44.328-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS03MTA2MC01Nzc5aURBNzhENDM1NjkxNjkyMjE"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:71060"},"ModerationData:moderation_data:59442":{"__typename":"ModerationData","id":"moderation_data:59442","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:59442":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:71060"},"id":"message:59442","revisionNum":6,"uid":59442,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:59441"},"conversation":{"__ref":"Conversation:conversation:59441"},"subject":"Re: Perdí conectividad de datos por abandonar la red local","moderationData":{"__ref":"ModerationData:moderation_data:59442"},"body":"

Hola @Iris5,

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1. Si estás fuera de Perú usando el Roaming siempre debes tenerlo activado para que se mantenga la configuración de la red local donde estás conectado, ya que si está desactivada y cambias de ubicación perderás la conexión. Creo que posiblemente ese mensaje de notificación se debió a que lo apagaste, es probable que haya sido eso, lo que tienes que hacer es encender de nuevo el roaming y esperar a que se conecte, recuerda medir tus consumos ya que el Roaming sale caro.

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Está opción las activas en redes móviles, también la consigues como \"Itinerancia de Datos\".

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2- Si te encuentras en Perú pero te arroja ese mensaje de Roaming, te sugiero contactar con Claro Facebook Perú (INBOX) para que te ayuden a solventar el problema, antes de llamar prueba configurando tu APN de nuevo a ver si logras levantar datos.

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¡Saludos!

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¡Hola, Iris5 ! ¿Te encuentras fuera de Perú? Si es así, lo más probable es que tu roaming está desactivo y tengas que comunicarte con atención Roaming, el cual su correo es: atencion.roaming@claro.com.pe.

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En el caso que esto ocurra el Perú, tal vez se debe a una falla del vpn, te sugiero comunicarte al 123 para que un técnico lo cheque. ;)

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