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ya7
Principiante
15-06-2023
Resuelto

No tengo señal en mi móvil

No tengo señal en mi móvil desde las 8 am del día de hoy 14 de junio y me urge saber el motivo ya que soy la única que no tiene señal

Claro señal
señal

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  • Avatar de rcml1980
    rcml1980
    Leyenda
    15-06-2023

    Hola ya7 

     

    Lo primero que debes de verificar es validar si estás al día en tus pagos, verifícalo desde el app Mi Claro / Pagos. También puedes validar que tu equipo no se encuentre reportado en Osiptel a través del siguiente enlace: https://www.osiptel.gob.pe/sistemas/sigem.html

     

    Realiza un descarte de bloqueo de equipo colocando el chip sim card en otro dispositivo móvil. Si sigues presentando el mismo problema comunícate con un asesor a través del ClaroBot para que puedan validar el estado de tu servicio, quizás estás presentando problemas de señal y cobertura en tu localidad.

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No tengo señal en mi móvil","moderationData":{"__ref":"ModerationData:moderation_data:80028"},"body":"

Hola ya7 

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Lo primero que debes de verificar es validar si estás al día en tus pagos, verifícalo desde el app Mi Claro / Pagos. También puedes validar que tu equipo no se encuentre reportado en Osiptel a través del siguiente enlace: https://www.osiptel.gob.pe/sistemas/sigem.html

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Realiza un descarte de bloqueo de equipo colocando el chip sim card en otro dispositivo móvil. Si sigues presentando el mismo problema comunícate con un asesor a través del ClaroBot para que puedan validar el estado de tu servicio, quizás estás presentando problemas de señal y cobertura en tu localidad.

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