Discusión del foro

Principiante

01-03-2022

Resuelto

No recibo los SMS de mis contactos Claro

Buenas noches, hace unos días migré a Claro (portabilidad) adquiriendo un iPhone, desde entonces no recibo los SMS que me envían mis contactos Claro; mientras que los SMS que me envían mis contactos de otros operadores si los recibo sin ningún inconveniente. Por favor, agradeceré me ayuden.

móvil

SMS

2 Respuestas

rcml1980
Leyenda
01-03-2022
Hola Pedro12p12, recuerda que aquí en la Comunidad todos somos clientes y ayudamos a los demás en base a nuestra experiencia.

Por experiencia personal te recomendaría que puedas hacer la consulta por el ClaroBot para que un asesor te contacte con el área de atención tecnológica y puedan realizarte pruebas y descartes para brindarte la solución al problema que presentas, quizás se trate de un problema debido a la portabilidad que aún no se ha completado al 100% o que falte algo por actualizar en el sistema

Lo que también podrías hacer, es colocar tu chip en otro equipo y validar si el problema persiste.

Espero que pronto se solucione.
Chiqui3
Profesional
01-03-2022
Revisa tus opciones de mensaje, quiza halla algo que no este activado.

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Hola Pedro12p12, recuerda que aquí en la Comunidad todos somos clientes y ayudamos a los demás en base a nuestra experiencia.

Por experiencia personal te recomendaría que puedas hacer la consulta por el ClaroBot para que un asesor te contacte con el área de atención tecnológica y puedan realizarte pruebas y descartes para brindarte la solución al problema que presentas, quizás se trate de un problema debido a la portabilidad que aún no se ha completado al 100% o que falte algo por actualizar en el sistema

Lo que también podrías hacer, es colocar tu chip en otro equipo y validar si el problema persiste.

Espero que pronto se solucione.

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Revisa tus opciones de mensaje, quiza halla algo que no este activado.

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