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VICTOR0071
Principiante
30-01-2022
Resuelto

Mi número está inactivo hace más de un mes desde que solicité desafiliarme de mi postpago

Hace un mes que solicité pasarme de postpago a prepago y hasta ahora mi chip está inactivo y nos sé cuál es la razón.

migración a prepago
móvil

1 Respuesta

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  • Avatar de rcml1980
    rcml1980
    Leyenda
    31-01-2022

    Hola VICTOR0071 te comento respecto a tu pregunta.

     

    Sería bueno que desde la app Mi Claro verifiques el estado del servicio.

     

    Ahora, de acuerdo a lo que puedas validar, vas a necesitar contactarte con un asesor, esto lo podrás consultar con el ClaroBot.

    Si efectivamente tu solicitud de cambio de postpago a prepago fue ingresado, quizás por error de sistema se ingresó como “baja del servicio”, así que tendrá que resolverlo un asesor.

     

    Espero pronto se solucione y puedas volver a tener tu línea activa como prepago.

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Mi número está inactivo hace más de un mes desde que solicité desafiliarme de mi postpago","moderationData":{"__ref":"ModerationData:moderation_data:73570"},"body":"

Hola VICTOR0071 te comento respecto a tu pregunta.

\n

 

\n

Sería bueno que desde la app Mi Claro verifiques el estado del servicio.

\n

 

\n

Ahora, de acuerdo a lo que puedas validar, vas a necesitar contactarte con un asesor, esto lo podrás consultar con el ClaroBot.

\n

Si efectivamente tu solicitud de cambio de postpago a prepago fue ingresado, quizás por error de sistema se ingresó como “baja del servicio”, así que tendrá que resolverlo un asesor.

\n

 

\n

Espero pronto se solucione y puedas volver a tener tu línea activa como prepago.

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