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Avatar de Betzabeth98
Betzabeth98
Principiante
06-04-2023
Resuelto

Fui a recuperar mi número, espere 4 horas y no se activa la línea hasta ahora

Reinicio cada rato y sigue apareciendo lo mismo NO SE BRINDO UNA SIM PARA LAS ACCIONES DE VOZ hasta por el aplicativo volví a intentar activar el chip y nada me dice que regrese dentro de 15min.

chip repuesto
recuperar línea
  • Avatar de rcml1980
    rcml1980
    06-05-2023

    Hola Betzabeth98, ¿Qué tal?, si ya ha pasado el tiempo máximo de activación el cual es de 04 de acuerdo a la normativa de Osiptel, te recomiendo que te comuniques con un asesor a través del ClaroBot para que puedan ayudarte a solucionarlo, quizás hubo un problema en algún registro o dato por validar.

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  • Avatar de AndersonJgarcia
    AndersonJgarcia
    Leyenda
    06-04-2023
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    Hola, ¿que tal? ☺️🙏

     

    Amigo si verdaderamente válidas te en la app y aún así sigue apareciendo te el msj de vuelve en 15 minutos entonces vas a tener que esperar un buen rato (habló de por lo menos 24 o 48 horas) 😒 ellos te dicen que se activa a la brevedad pero casi nunca es cierto. Solo toca esperar.

     

    Lamento dar malas noticias. Pero me gusta hablar con franqueza. Si te ayudé por favor dale like y marca como solución. 🙏☺️

  • Avatar de Aldo14
    Aldo14
    Maestro
    06-04-2023
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    Hola cómo vas, lamento lo sucedido, ante ello debes comunicarte con un asesor para hacer el seguimiento o lo que puede haber pasado con tu solicitud. Te brindo los números.

    *Desde un móvil Claro : 123 - Consultas generales sobre tu servicio Móvil - Lunes a Domingo: 06:00 - 24:00
    *Desde un fijo: 0800 00123 - Consultas generales sobre tu servicio Fijo - Lunes a Domingo: 06:00 - 24:00
    *Desde un móvil o fijo: 0800 00200 - Venta de servicios Móviles, Hogar y Claro Empresa. - Lunes a Domingo: 08:00 - 22:00

    O sino puedes presentar tu reclamo por este link que te voy a brindar:

    https://www.claro.com.pe/atencion-de-reclamos/

    Espero haber sido de tu ayuda, buen día
  • Avatar de rcml1980
    rcml1980
    Leyenda
    06-05-2023
    Copiar enlace

    Hola Betzabeth98, ¿Qué tal?, si ya ha pasado el tiempo máximo de activación el cual es de 04 de acuerdo a la normativa de Osiptel, te recomiendo que te comuniques con un asesor a través del ClaroBot para que puedan ayudarte a solucionarlo, quizás hubo un problema en algún registro o dato por validar.

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Reinicio cada rato y sigue apareciendo lo mismo NO SE BRINDO UNA SIM PARA LAS ACCIONES DE VOZ hasta por el aplicativo volví a intentar activar el chip y nada me dice que regrese dentro de 15min.

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Reinicio cada rato y sigue apareciendo lo mismo NO SE BRINDO UNA SIM PARA LAS ACCIONES DE VOZ hasta por el aplicativo volví a intentar activar el chip y nada me dice que regrese dentro de 15min.

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Fui a recuperar mi número, espere 4 horas y no se activa la línea hasta ahora","moderationData":{"__ref":"ModerationData:moderation_data:79846"},"body":"

Hola, ¿que tal? ☺️🙏

 

Amigo si verdaderamente válidas te en la app y aún así sigue apareciendo te el msj de vuelve en 15 minutos entonces vas a tener que esperar un buen rato (habló de por lo menos 24 o 48 horas) 😒 ellos te dicen que se activa a la brevedad pero casi nunca es cierto. Solo toca esperar.

 

Lamento dar malas noticias. Pero me gusta hablar con franqueza. Si te ayudé por favor dale like y marca como solución. 🙏☺️

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-06-04T10:03:12.138-05:00","lastPublishTime":"2023-06-04T10:03:12.138-05:00","metrics":{"__typename":"MessageMetrics","views":1576},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:79844/message:79846","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"472","rawBody":"

Hola, ¿que tal? ☺️🙏

 

Amigo si verdaderamente válidas te en la app y aún así sigue apareciendo te el msj de vuelve en 15 minutos entonces vas a tener que esperar un buen rato (habló de por lo menos 24 o 48 horas) 😒 ellos te dicen que se activa a la brevedad pero casi nunca es cierto. Solo toca esperar.

 

Lamento dar malas noticias. Pero me gusta hablar con franqueza. Si te ayudé por favor dale like y marca como solución. 🙏☺️

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:79846_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:30":{"__typename":"Rank","id":"rank:30","position":4,"name":"Maestro","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:5554":{"__typename":"User","id":"user:5554","uid":5554,"login":"Aldo14","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-12-04T13:39:21.581-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:30"},"entityType":"USER","eventPath":"community:xnuvx57277/user:5554"},"ModerationData:moderation_data:79863":{"__typename":"ModerationData","id":"moderation_data:79863","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:79863":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:5554"},"id":"message:79863","revisionNum":1,"uid":79863,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:79844"},"conversation":{"__ref":"Conversation:conversation:79844"},"subject":"Re: Fui a recuperar mi número, espere 4 horas y no se activa la línea hasta ahora","moderationData":{"__ref":"ModerationData:moderation_data:79863"},"body":"Hola cómo vas, lamento lo sucedido, ante ello debes comunicarte con un asesor para hacer el seguimiento o lo que puede haber pasado con tu solicitud. Te brindo los números.

*Desde un móvil Claro : 123 - Consultas generales sobre tu servicio Móvil - Lunes a Domingo: 06:00 - 24:00
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O sino puedes presentar tu reclamo por este link que te voy a brindar:

https://www.claro.com.pe/atencion-de-reclamos/

Espero haber sido de tu ayuda, buen día","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-06-04T18:01:46.074-05:00","lastPublishTime":"2023-06-04T18:01:46.074-05:00","metrics":{"__typename":"MessageMetrics","views":1533},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:79844/message:79863","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"829","rawBody":"Hola cómo vas, lamento lo sucedido, ante ello debes comunicarte con un asesor para hacer el seguimiento o lo que puede haber pasado con tu solicitud. Te brindo los números.

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O sino puedes presentar tu reclamo por este link que te voy a brindar:

https://www.claro.com.pe/atencion-de-reclamos/

Espero haber sido de tu ayuda, buen día","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:79863_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:75624":{"__typename":"User","id":"user:75624","uid":75624,"login":"rcml1980","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-17T10:28:13.622-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:75624"},"ModerationData:moderation_data:79873":{"__typename":"ModerationData","id":"moderation_data:79873","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:79873":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:75624"},"id":"message:79873","revisionNum":2,"uid":79873,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:79844"},"conversation":{"__ref":"Conversation:conversation:79844"},"subject":"Re: Fui a recuperar mi número, espere 4 horas y no se activa la línea hasta ahora","moderationData":{"__ref":"ModerationData:moderation_data:79873"},"body":"

Hola Betzabeth98, ¿Qué tal?, si ya ha pasado el tiempo máximo de activación el cual es de 04 de acuerdo a la normativa de Osiptel, te recomiendo que te comuniques con un asesor a través del ClaroBot para que puedan ayudarte a solucionarlo, quizás hubo un problema en algún registro o dato por validar.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-06-05T10:14:08.326-05:00","lastPublishTime":"2023-06-05T11:06:39.085-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":1641},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:79844/message:79873","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"669","rawBody":"

Hola , ¿Qué tal?, si ya ha pasado el tiempo máximo de activación el cual es de 04 de acuerdo a la normativa de Osiptel, te recomiendo que te comuniques con un asesor a través del ClaroBot para que puedan ayudarte a solucionarlo, quizás hubo un problema en algún registro o dato por validar.

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