Discusión del foro

Avatar de Betzabeth98
Betzabeth98
Principiante
04-06-2023
Resuelto

Fui a recuperar mi número, espere 4 horas y no se activa la línea hasta ahora

Reinicio cada rato y sigue apareciendo lo mismo NO SE BRINDO UNA SIM PARA LAS ACCIONES DE VOZ hasta por el aplicativo volví a intentar activar el chip y nada me dice que regrese dentro de 15min.
chip repuesto
recuperar línea
Avatar de Aldo14
Aldo14
Maestro
04-06-2023
Hola cómo vas, lamento lo sucedido, ante ello debes comunicarte con un asesor para hacer el seguimiento o lo que puede haber pasado con tu solicitud. Te brindo los números.

*Desde un móvil Claro : 123 - Consultas generales sobre tu servicio Móvil - Lunes a Domingo: 06:00 - 24:00
*Desde un fijo: 0800 00123 - Consultas generales sobre tu servicio Fijo - Lunes a Domingo: 06:00 - 24:00
*Desde un móvil o fijo: 0800 00200 - Venta de servicios Móviles, Hogar y Claro Empresa. - Lunes a Domingo: 08:00 - 22:00

O sino puedes presentar tu reclamo por este link que te voy a brindar:

https://www.claro.com.pe/atencion-de-reclamos/

Espero haber sido de tu ayuda, buen día
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Reinicio cada rato y sigue apareciendo lo mismo NO SE BRINDO UNA SIM PARA LAS ACCIONES DE VOZ hasta por el aplicativo volví a intentar activar el chip y nada me dice que regrese dentro de 15min.

"},"Conversation:conversation:79844":{"__typename":"Conversation","id":"conversation:79844","solved":true,"topic":{"__ref":"ForumTopicMessage:message:79844"},"lastPostingActivityTime":"2023-06-05T11:03:23.847-05:00","lastPostTime":"2023-06-05T10:14:08.326-05:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:79844":{"__typename":"ModerationData","id":"moderation_data:79844","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:79844_2":{"__typename":"Revision","id":"revision:79844_2","lastEditTime":"2023-06-05T11:03:23.847-05:00"},"ForumReplyMessage:message:79863":{"__typename":"ForumReplyMessage","id":"message:79863","conversation":{"__ref":"Conversation:conversation:79844"},"author":{"__ref":"User:user:5554"},"revisionNum":1,"uid":79863,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"subject":"Re: Fui a recuperar mi número, espere 4 horas y no se activa la línea hasta ahora","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:79863"},"parent":{"__ref":"ForumTopicMessage:message:79844"},"body":"Hola cómo vas, lamento lo sucedido, ante ello debes comunicarte con un asesor para hacer el seguimiento o lo que puede haber pasado con tu solicitud. Te brindo los números.

*Desde un móvil Claro : 123 - Consultas generales sobre tu servicio Móvil - Lunes a Domingo: 06:00 - 24:00
*Desde un fijo: 0800 00123 - Consultas generales sobre tu servicio Fijo - Lunes a Domingo: 06:00 - 24:00
*Desde un móvil o fijo: 0800 00200 - Venta de servicios Móviles, Hogar y Claro Empresa. - Lunes a Domingo: 08:00 - 22:00

O sino puedes presentar tu reclamo por este link que te voy a brindar:

https://www.claro.com.pe/atencion-de-reclamos/

Espero haber sido de tu ayuda, buen día","body@stringLength":"829","rawBody":"Hola cómo vas, lamento lo sucedido, ante ello debes comunicarte con un asesor para hacer el seguimiento o lo que puede haber pasado con tu solicitud. Te brindo los números.

*Desde un móvil Claro : 123 - Consultas generales sobre tu servicio Móvil - Lunes a Domingo: 06:00 - 24:00
*Desde un fijo: 0800 00123 - Consultas generales sobre tu servicio Fijo - Lunes a Domingo: 06:00 - 24:00
*Desde un móvil o fijo: 0800 00200 - Venta de servicios Móviles, Hogar y Claro Empresa. - Lunes a Domingo: 08:00 - 22:00

O sino puedes presentar tu reclamo por este link que te voy a brindar:

https://www.claro.com.pe/atencion-de-reclamos/

Espero haber sido de tu ayuda, buen día","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-06-04T18:01:46.074-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:79863_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1533},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1744273946941":{"__typename":"CachedAsset","id":"theme:customTheme1-1744273946941","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Hola Betzabeth98, ¿Qué tal?, si ya ha pasado el tiempo máximo de activación el cual es de 04 de acuerdo a la normativa de Osiptel, te recomiendo que te comuniques con un asesor a través del ClaroBot para que puedan ayudarte a solucionarlo, quizás hubo un problema en algún registro o dato por validar.

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