Error activación de Apple Watch luego de migrar a eSIM
Desde la activación a e-SIM en Claro y retorno a SIM por los miles de problemas generados, no puedo volver activar mi apple watch. Aparece el mismo mensaje "Ocurrió un error al activar el e-SIM de tu Apple Watch". Tengo el problema desde el mes de noviembre y supuestamente está escalado en el área tecnológica pero hasta el momento nada, sigo esperando la llamada.
Dos datos curiosos de los asesores, me advirtieron que me quedaría sin apple watch o debía desactivar el mismo porque había fallas reportadas, como no tenia configurado mi apple watch en ese momento, no le tome importancia y preferí activar el iPhone con e-SIM.
El segundo dato, el asesor del área tecnológica me dijo que la solución podría demorar pero hasta ahora no me devuelven la llamada.
Hola es buen servicio el protección de móviles te dejo la información aquí
Protección Móvilbrinda la opción de asegurar tu nuevo celular, para que en caso derobo o daño físicopuedas reportarlo como un siniestro y obtener otro celular con las mismas características. Eso sí, para acceder al seguro debes contratarlo máximo hasta 30 días después de la compra de tu celular. Pasado este tiempo, no podrás afiliarte.
Seguro te estás preguntando, cuánto cuesta el servicio. En este cuadro te lo explico:
Veamos un ejemplo:
Si compraste un equipo con valor Prepago igual a S/1000, la prima que te corresponderá pagar mensualmente será de S/ 27 mensuales. Luego, si reportas el celular como robado,Protección Móvilcubrirá el 60% del costo de tu nuevo celular de reemplazo y solo deberás pagar el 40%. Cabe mencionar que tu celular estará protegido desde el primer momento en que adquieres el servicio.
Luego de un par de meses intente activar mi Apple Watch ya con mi línea recuperada, supuestamente ya se debería activar sin problemas, si persiste es que no hicieron nada, que es lo más probable. No hay personal capacitado para la solución de estos inconvenientes
Tengo el mismo problema desde Enero, no hay solución, no saben como hacerlo. Me devuelven a la llamada a preguntarme si ya se arreglo, pruebo con ellos en la linea y nada. No funciona y no creo que vaya a funcionar, lo próximo que haré será cambiar de reloj a ver si eso lo arregla.
Recuerda que en la Comunidad estamos clientes como tú. Te sugiero reportar lo sucedido con un asesor a través del ClaroBot. Espero puedas tener una pronta solución.
Escalada en mas de 3 ocasiones y sin respuesta. Sugiero a manera personal que no realicen procesos de migración a e-sim si no tienen personal realmente capacitado.
Realmente tienen razón. El personal de claro no está capacitado. El servicio técnico está en pañales. Son incapaces básicamente no tienen idea porque ellos solo venden Apple Watch gps y no cellular y cuando tienes un problema están en la calle . Si les digo que tengo 3 meses sin casilla de voz y que se lavan las manos y dicen q es mi iPhone el que tiene el problema 👿
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Desde la activación a e-SIM en Claro y retorno a SIM por los miles de problemas generados, no puedo volver activar mi apple watch. Aparece el mismo mensaje \"Ocurrió un error al activar el e-SIM de tu Apple Watch\". Tengo el problema desde el mes de noviembre y supuestamente está escalado en el área tecnológica pero hasta el momento nada, sigo esperando la llamada.
\n
Dos datos curiosos de los asesores, me advirtieron que me quedaría sin apple watch o debía desactivar el mismo porque había fallas reportadas, como no tenia configurado mi apple watch en ese momento, no le tome importancia y preferí activar el iPhone con e-SIM.
\n
El segundo dato, el asesor del área tecnológica me dijo que la solución podría demorar pero hasta ahora no me devuelven la llamada.
","body@stringLength":"813","rawBody":"
\n
Desde la activación a e-SIM en Claro y retorno a SIM por los miles de problemas generados, no puedo volver activar mi apple watch. Aparece el mismo mensaje \"Ocurrió un error al activar el e-SIM de tu Apple Watch\". Tengo el problema desde el mes de noviembre y supuestamente está escalado en el área tecnológica pero hasta el momento nada, sigo esperando la llamada.
\n
Dos datos curiosos de los asesores, me advirtieron que me quedaría sin apple watch o debía desactivar el mismo porque había fallas reportadas, como no tenia configurado mi apple watch en ese momento, no le tome importancia y preferí activar el iPhone con e-SIM.
\n
El segundo dato, el asesor del área tecnológica me dijo que la solución podría demorar pero hasta ahora no me devuelven la llamada.
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Aparece el mismo mensaje \"Ocurrió un error al activar el 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Alguien me puede decir si les dieron solución los de de claro tecnólogia sobre el error en la activación del Apple Watch
Alguien me puede decir si les dieron solución los de de claro tecnólogia sobre el error en la activación del Apple Watch
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Luego de un par de meses intente activar mi Apple Watch ya con mi línea recuperada, supuestamente ya se debería activar sin problemas, si persiste es que no hicieron nada, que es lo más probable. No hay personal capacitado para la solución de estos inconvenientes
Luego de un par de meses intente activar mi Apple Watch ya con mi línea recuperada, supuestamente ya se debería activar sin problemas, si persiste es que no hicieron nada, que es lo más probable. No hay personal capacitado para la solución de estos inconvenientes
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Tengo el mismo problema desde Enero, no hay solución, no saben como hacerlo. Me devuelven a la llamada a preguntarme si ya se arreglo, pruebo con ellos en la linea y nada. No funciona y no creo que vaya a funcionar, lo próximo que haré será cambiar de reloj a ver si eso lo arregla.
Tengo el mismo problema desde Enero, no hay solución, no saben como hacerlo. Me devuelven a la llamada a preguntarme si ya se arreglo, pruebo con ellos en la linea y nada. No funciona y no creo que vaya a funcionar, lo próximo que haré será cambiar de reloj a ver si eso lo arregla.
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Recuerda que en la Comunidad estamos clientes como tú. Te sugiero reportar lo sucedido con un asesor a través del ClaroBot. Espero puedas tener una pronta solución.
Recuerda que en la Comunidad estamos clientes como tú. Te sugiero reportar lo sucedido con un asesor a través del ClaroBot. Espero puedas tener una pronta solución.
\n
\n
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Escalada en mas de 3 ocasiones y sin respuesta. Sugiero a manera personal que no realicen procesos de migración a e-sim si no tienen personal realmente capacitado.
Escalada en mas de 3 ocasiones y sin respuesta. Sugiero a manera personal que no realicen procesos de migración a e-sim si no tienen personal realmente capacitado.
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Realmente tienen razón. El personal de claro no está capacitado. El servicio técnico está en pañales. Son incapaces básicamente no tienen idea porque ellos solo venden Apple Watch gps y no cellular y cuando tienes un problema están en la calle . Si les digo que tengo 3 meses sin casilla de voz y que se lavan las manos y dicen q es mi iPhone el que tiene el problema 👿
Realmente tienen razón. El personal de claro no está capacitado. El servicio técnico está en pañales. Son incapaces básicamente no tienen idea porque ellos solo venden Apple Watch gps y no cellular y cuando tienes un problema están en la calle . Si les digo que tengo 3 meses sin casilla de voz y que se lavan las manos y dicen q es mi iPhone el que tiene el problema 👿
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