Resuelto
Cuestionamiento de bloqueo
Buenos días, una consulta, ¿cuál es el procedimiento para hacer un cuestionamiento de bloqueo?
Espero su respuesta, muchas gracias :)
Buenos días, una consulta, ¿cuál es el procedimiento para hacer un cuestionamiento de bloqueo?
\nEspero su respuesta, muchas gracias :)
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\nEspero su respuesta, muchas gracias :)
"},"Conversation:conversation:66288":{"__typename":"Conversation","id":"conversation:66288","solved":true,"topic":{"__ref":"ForumTopicMessage:message:66288"},"lastPostingActivityTime":"2022-05-13T15:51:31.943-05:00","lastPostTime":"2021-05-04T14:21:20.841-05:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:66288":{"__typename":"ModerationData","id":"moderation_data:66288","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:66288_3":{"__typename":"Revision","id":"revision:66288_3","lastEditTime":"2022-05-13T15:51:31.943-05:00"},"ForumReplyMessage:message:66292":{"__typename":"ForumReplyMessage","id":"message:66292","conversation":{"__ref":"Conversation:conversation:66288"},"author":{"__ref":"User:user:119311"},"revisionNum":1,"uid":66292,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"subject":"Re: Cuestionamiento de bloqueo","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:66292"},"parent":{"__ref":"ForumTopicMessage:message:66288"},"body":"Hola!!!
Dani2305 tendrias que acercarte a un Centro de Atencion al Cliente de Claro, para que puedan ayudarte a tomar el cuestionamiento
","body@stringLength":"356","rawBody":"Hola!!!
Hola hermano,
\n\n
Primero considera que debes tener lo siguiente:
\n\n
- Equipo móvil bloqueado.
\n- Chip o SIM Card que usas en el equipo.
\n- DNI
\n\n
Con esos requisitos, te tienes que acercar a un centro de atención de Claro para que verifiquen que el Imei físico coincida con el IMEI lógico y que el chip que usas corresponde a un servicio a tu nombre y vinculado al equipo bloqueado. Una vez que se comprueba que el equipo fue adquirido legalmente, se desbloquea al instante. Si la empresa operadora no desbloquea el equipo, puedes solicitar que tu cuestionamiento sea elevado al Osiptel. La empresa tiene 15 días para elevar tu reclamo y Osiptel tiene otros 15 días para pronunciarse.
\n\n
Fuente: https://www.gob.pe/1174-presentar-un-cuestionamiento-de-bloqueo-imei
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