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Avatar de Dani2305
Dani2305
Principiante
04-05-2021
Resuelto

Cuestionamiento de bloqueo

Buenos días, una consulta, ¿cuál es el procedimiento para hacer un cuestionamiento de bloqueo?  Espero su respuesta, muchas gracias :) 
cuestionamiento de equipo
procedimiento
  • Avatar de AnthonyJS
    AnthonyJS
    20-04-2020

    Hola @MITOLOGY,

     

    Es probable que hayas consumido tus gigas en alta velocidad, esa información la puedes visualizar desde la app Mi Claro.

    De ser el caso, tienes la posibilidad de comprar un paquete para recuperar esa velocidad. De lo contrario, deberás esperar a que inicie tu ciclo nuevamente para que renueven tus datos.

     

    Si el problema no viene por este lado, te aconsejo que te comuniques con un asesor a través del ClaroBot para que puedan revisarlo.

     

    ¡Saludos!

Avatar de Klezita
Klezita
Leyenda
04-05-2021

Hola, 

 

Por lo general, un bloqueo de linea y/o equipo depende la deuda, el monto y el tiempo que no se ha cancelado. Si nos brindas mas detalle, podemos brindarte mas informacion.

 

Saludos.

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Buenos días, una consulta, ¿cuál es el procedimiento para hacer un cuestionamiento de bloqueo? 

\n

Espero su respuesta, muchas gracias :) 

","kudosSumWeight":0,"postTime":"2021-05-04T04:29:19.950-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:cuestionamiento de equipo","text":"cuestionamiento de equipo","time":"2021-05-04T14:16:03.485-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:procedimiento","text":"procedimiento","time":"2020-01-28T12:24:39.264-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:66288_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5018},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Buenos días, una consulta, ¿cuál es el procedimiento para hacer un cuestionamiento de bloqueo? 

\n

Espero su respuesta, muchas gracias :) 

"},"Conversation:conversation:66288":{"__typename":"Conversation","id":"conversation:66288","solved":true,"topic":{"__ref":"ForumTopicMessage:message:66288"},"lastPostingActivityTime":"2022-05-13T15:51:31.943-05:00","lastPostTime":"2021-05-04T14:21:20.841-05:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:66288":{"__typename":"ModerationData","id":"moderation_data:66288","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:66288_3":{"__typename":"Revision","id":"revision:66288_3","lastEditTime":"2022-05-13T15:51:31.943-05:00"},"ForumReplyMessage:message:66289":{"__typename":"ForumReplyMessage","id":"message:66289","conversation":{"__ref":"Conversation:conversation:66288"},"author":{"__ref":"User:user:2990"},"revisionNum":1,"uid":66289,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"subject":"Re: Cuestionamiento de bloqueo","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:66289"},"parent":{"__ref":"ForumTopicMessage:message:66288"},"body":"

Hola, 

\n

 

\n

Por lo general, un bloqueo de linea y/o equipo depende la deuda, el monto y el tiempo que no se ha cancelado. Si nos brindas mas detalle, podemos brindarte mas informacion.

\n

 

\n

Saludos.

","body@stringLength":"242","rawBody":"

Hola, 

\n

 

\n

Por lo general, un bloqueo de linea y/o equipo depende la deuda, el monto y el tiempo que no se ha cancelado. Si nos brindas mas detalle, podemos brindarte mas informacion.

\n

 

\n

Saludos.

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Hola hermano,

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Primero considera que debes tener lo siguiente:

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- Equipo móvil bloqueado.

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- Chip o SIM Card que usas en el equipo.

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- DNI

\n

 

\n
\n
\n
\n

Con esos requisitos, te tienes que acercar a un centro de atención de Claro para que verifiquen que el Imei físico coincida con el IMEI lógico y que el chip que usas corresponde a un servicio a tu nombre y vinculado al equipo bloqueado. Una vez que se comprueba que el equipo fue adquirido legalmente, se desbloquea al instante. Si la empresa operadora no desbloquea el equipo, puedes solicitar que tu cuestionamiento sea elevado al Osiptel. La empresa tiene 15 días para elevar tu reclamo y Osiptel tiene otros 15 días para pronunciarse.

\n

 

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Fuente: https://www.gob.pe/1174-presentar-un-cuestionamiento-de-bloqueo-imei  

\n
\n
 
\n
Dieguin
\n
\n
\n

 

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