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Kb1
Principiante
20-08-2022
Resuelto

Consulta de migración

Mi contrato vence el 23 y mis ciclos de facturación son los días 26, soy postpago y deseo pasar a prepago, mi consulta es ¿cuándo puedo realizar la solicitud de migración, dado que las fechas son cercanas, sin que me cobren alguna penalidad y cuánto dura el proceso?

cambio de plan
migración
migración a prepago

2 Respuestas

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  • Avatar de rcml1980
    rcml1980
    Leyenda
    20-08-2022

    Hola

     

    Generalmente son hasta 7dias hábiles antes de tu fecha de tu proximo ciclo facturación, y el cambio se realiza en el siguiente ciclo más cercano.

     

    Ahora puedes realizar la migración de tu línea a prepago tu mismo desde Mi Claro app; recuerda que, si migras de Postpago a Prepago y tienes un contrato de por medio, se te cobrará un reintegro por el tiempo que resta para terminar tu contrato.

     

    Si necesitas más información puedes comunícate con un asesor a través de ClaroBot, para que puedan ayudarte con alguna consulta adicional.

  • Avatar de Anele1
    Anele1
    Principiante
    20-08-2022

    Hola si tienes ciclo 26 puedes llamar hasta 2 días antes (máximo el 24/08) al 123 para pasar tu linea de postpago a prepago 💪🏾

    Si no lo haces la factura de Agosto se te emitirá! 

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Consulta de migración","moderationData":{"__ref":"ModerationData:moderation_data:76969"},"body":"

Hola

\n

 

\n

Generalmente son hasta 7dias hábiles antes de tu fecha de tu proximo ciclo facturación, y el cambio se realiza en el siguiente ciclo más cercano.

\n

 

\n

Ahora puedes realizar la migración de tu línea a prepago tu mismo desde Mi Claro app; recuerda que, si migras de Postpago a Prepago y tienes un contrato de por medio, se te cobrará un reintegro por el tiempo que resta para terminar tu contrato.

\n

 

\n

Si necesitas más información puedes comunícate con un asesor a través de ClaroBot, para que puedan ayudarte con alguna consulta adicional.

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Hola si tienes ciclo 26 puedes llamar hasta 2 días antes (máximo el 24/08) al 123 para pasar tu linea de postpago a prepago 💪🏾

Si no lo haces la factura de Agosto se te emitirá! 

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