El día de hoy 18/05/2020 llegué a comprar un LG G8s Thinq en la Tienda Claro con pago con tarjeta; sin embargo, luego de haber ingresado los datos correctamente, sigo en la espera del correo de información sobre mi compra. Tengo duda sobre el estado de mi compra.
Hola Ker
Puedes llamar al *200 y le das en la opción de estado de pedido, después un asesor te dara información sobre el pedido y que día se te entregará.
Saludos 😉
Hola EllisDFV04 , el Numero que me indicas "*200" es para llamar desde cualquier operador?
El unico servicio que cuento es con Internet Claro, mas no una linea Claro.
Hola Ker ¿Qué tal?
Trata de revisar bien tu correo porque algo tiene que llegar al comento que haces la compra con tarjeta por la tienda online, te recomiendo que revises tus correos no deseados o spam.
Ahora, cuando haces un pedido con tarjeta, ese pedido queda como registrado y pasadas las 24 horas (plazo en el que se contactará el asesor), tu pedido pasar a confirmado y hacen toda la coordinación.
Si ya pasó el tiempo estimado, lo mejor será que llames al 0 800 00 334, por ese medio podrán brindarte información acerca de tu pedido.
Aquí te dejo más información acerca de la atención de pedidos: https://tiendaclaro.pe/atencion-pedidos/claro/personas
Slds.
Hola AnthonyJS ,
Bueno, mi problema aun ni es solucionado ya que las lineas estan completamente saturadas y ninguna respuesta. Unicamente me preocupa la garantia de recibir el equipo comprado y al menos un correo de confirmacion me hubiese gustado recibir. Siendo el caso contrario tendría que elevar este caso a Proteccion al Comprador.
Cabe a resaltar que siempre he recibido confirmacion de compra, sin embargo en esta situacion no recibi ninguna confirmacion a mi correo ni a mi celular
Estimado:
En qué terminó tu caso? Te llegaron a entregar tu compra. Cómo lo resolviste?
Esa respuesta dada es falacia ya que cuando te comunicas no te solucionan ni hacen nada por lo mismo
El día de hoy 18/05/2020 llegué a comprar un LG G8s Thinq en la Tienda Claro con pago con tarjeta; sin embargo, luego de haber ingresado los datos correctamente, sigo en la espera del correo de información sobre mi compra. Tengo duda sobre el estado de mi compra.
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para este artículo","messageReadOnlyAlert:IDEA":"Los comentarios se han desactivado para esta idea","messageReadOnlyAlert:FORUM":"Las respuestas se han desactivado para esta discusión","messageReadOnlyAlert:OCCASION":"Los comentarios se han desactivado para este evento"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageReplyCallToAction-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageReplyCallToAction-1734021423000","value":{"leaveReply":"Deja una respuesta...","leaveReply@board:BLOG@message:root":"Deja un comentario...","leaveReply@board:TKB@message:root":"Deja un comentario...","leaveReply@board:IDEA@message:root":"Deja un comentario...","leaveReply@board:OCCASION@message:root":"Deja un comentario...","repliesTurnedOff.FORUM":"Las respuestas están desactivadas para este tema","repliesTurnedOff.BLOG":"Los comentarios están desactivados para este tema","repliesTurnedOff.TKB":"Los comentarios están desactivados para este tema","repliesTurnedOff.IDEA":"Los comentarios están desactivados para este tema","repliesTurnedOff.OCCASION":"Los comentarios están desactivados para este tema","infoText":"¡Deja de empujarme!"},"localOverride":false},"CachedAsset:text:es_ES-shared/client/components/common/QueryHandler-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-shared/client/components/common/QueryHandler-1734021423000","value":{"title":"Manejador de consultas"},"localOverride":false},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:79645":{"__typename":"User","id":"user:79645","uid":79645,"login":"EllisDFV04","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-12-27T12:26:33.525-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:79645"},"ModerationData:moderation_data:43721":{"__typename":"ModerationData","id":"moderation_data:43721","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:43721":{"__typename":"ForumReplyMessage","uid":43721,"id":"message:43721","revisionNum":1,"author":{"__ref":"User:user:79645"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:43711"},"conversation":{"__ref":"Conversation:conversation:43711"},"subject":"Re: Compré un equipo desde la Tienda Claro y no me llega la confirmación por correo, ¿qué hago?","moderationData":{"__ref":"ModerationData:moderation_data:43721"},"body":"Hola Ker
Puedes llamar al *200 y le das en la opción de estado de pedido, después un asesor te dara información sobre el pedido y que día se te entregará.
Saludos 😉
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"197","kudosSumWeight":0,"postTime":"2020-05-19T06:56:38.780-05:00","lastPublishTime":"2020-05-19T06:56:38.780-05:00","metrics":{"__typename":"MessageMetrics","views":3726},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:43711/message:43721","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:44044"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"616","rawBody":"Hola
Puedes llamar al *200 y le das en la opción de estado de pedido, después un asesor te dara información sobre el pedido y que día se te entregará.
Saludos 😉
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:43721_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:44044":{"__typename":"ModerationData","id":"moderation_data:44044","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:44044":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:92090"},"id":"message:44044","revisionNum":1,"uid":44044,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:43721"},"conversation":{"__ref":"Conversation:conversation:43711"},"subject":"Re: Compré un equipo desde la Tienda Claro y no me llega la confirmación por correo, ¿qué hago?","moderationData":{"__ref":"ModerationData:moderation_data:44044"},"body":"Hola EllisDFV04 , el Numero que me indicas \"*200\" es para llamar desde cualquier operador?
El unico servicio que cuento es con Internet Claro, mas no una linea Claro.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"183","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-05-20T20:18:06.772-05:00","lastPublishTime":"2020-05-20T20:18:06.772-05:00","metrics":{"__typename":"MessageMetrics","views":3692},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:43711/message:44044","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"388","rawBody":"Hola
El unico servicio que cuento es con Internet Claro, mas no una linea Claro.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:44044_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:71060":{"__typename":"User","id":"user:71060","uid":71060,"login":"AnthonyJS","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-07-22T16:50:44.328-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS03MTA2MC01Nzc5aURBNzhENDM1NjkxNjkyMjE"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:71060"},"ModerationData:moderation_data:43762":{"__typename":"ModerationData","id":"moderation_data:43762","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:43762":{"__typename":"AcceptedSolutionMessage","uid":43762,"id":"message:43762","revisionNum":3,"author":{"__ref":"User:user:71060"},"readOnly":false,"repliesCount":3,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:43711"},"conversation":{"__ref":"Conversation:conversation:43711"},"subject":"Re: Compré un equipo desde la Tienda Claro y no me llega la confirmación por correo, ¿qué hago?","moderationData":{"__ref":"ModerationData:moderation_data:43762"},"body":"Hola Ker ¿Qué tal?
\n\n
Trata de revisar bien tu correo porque algo tiene que llegar al comento que haces la compra con tarjeta por la tienda online, te recomiendo que revises tus correos no deseados o spam.
\n\n
Ahora, cuando haces un pedido con tarjeta, ese pedido queda como registrado y pasadas las 24 horas (plazo en el que se contactará el asesor), tu pedido pasar a confirmado y hacen toda la coordinación.
\n\n
Si ya pasó el tiempo estimado, lo mejor será que llames al 0 800 00 334, por ese medio podrán brindarte información acerca de tu pedido.
\n\n
Aquí te dejo más información acerca de la atención de pedidos: https://tiendaclaro.pe/atencion-pedidos/claro/personas
\n\n
Slds.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"postTime":"2020-05-19T11:05:22.339-05:00","lastPublishTime":"2021-12-02T12:31:26.345-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":3706},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:43711/message:43762","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:44045"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwy","node":{"__ref":"ForumReplyMessage:message:84990"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"1490","rawBody":"Hola
\n
Trata de revisar bien tu correo porque algo tiene que llegar al comento que haces la compra con tarjeta por la tienda online, te recomiendo que revises tus correos no deseados o spam.
\n\n
Ahora, cuando haces un pedido con tarjeta, ese pedido queda como registrado y pasadas las 24 horas (plazo en el que se contactará el asesor), tu pedido pasar a confirmado y hacen toda la coordinación.
\n\n
Si ya pasó el tiempo estimado, lo mejor será que llames al 0 800 00 334, por ese medio podrán brindarte información acerca de tu pedido.
\n\n
Aquí te dejo más información acerca de la atención de pedidos: https://tiendaclaro.pe/atencion-pedidos/claro/personas
\n\n
Slds.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:43762_3"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:44045":{"__typename":"ModerationData","id":"moderation_data:44045","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:44045":{"__typename":"ForumReplyMessage","uid":44045,"id":"message:44045","revisionNum":1,"author":{"__ref":"User:user:92090"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"AcceptedSolutionMessage:message:43762"},"conversation":{"__ref":"Conversation:conversation:43711"},"subject":"Re: Compré un equipo desde la Tienda Claro y no me llega la confirmación por correo, ¿qué hago?","moderationData":{"__ref":"ModerationData:moderation_data:44045"},"body":"Hola AnthonyJS ,
Bueno, mi problema aun ni es solucionado ya que las lineas estan completamente saturadas y ninguna respuesta. Unicamente me preocupa la garantia de recibir el equipo comprado y al menos un correo de confirmacion me hubiese gustado recibir. Siendo el caso contrario tendría que elevar este caso a Proteccion al Comprador.
Cabe a resaltar que siempre he recibido confirmacion de compra, sin embargo en esta situacion no recibi ninguna confirmacion a mi correo ni a mi celular
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2020-05-20T20:20:59.883-05:00","lastPublishTime":"2020-05-20T20:20:59.883-05:00","metrics":{"__typename":"MessageMetrics","views":3678},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:43711/message:44045","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:51299"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"724","rawBody":"Hola
Bueno, mi problema aun ni es solucionado ya que las lineas estan completamente saturadas y ninguna respuesta. Unicamente me preocupa la garantia de recibir el equipo comprado y al menos un correo de confirmacion me hubiese gustado recibir. Siendo el caso contrario tendría que elevar este caso a Proteccion al Comprador.
Cabe a resaltar que siempre he recibido confirmacion de compra, sin embargo en esta situacion no recibi ninguna confirmacion a mi correo ni a mi celular
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:44045_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:51299":{"__typename":"ModerationData","id":"moderation_data:51299","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:51299":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:102182"},"id":"message:51299","revisionNum":1,"uid":51299,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:44045"},"conversation":{"__ref":"Conversation:conversation:43711"},"subject":"Re: Compré un equipo desde la Tienda Claro y no me llega la confirmación por correo, ¿qué hago?","moderationData":{"__ref":"ModerationData:moderation_data:51299"},"body":"Estimado:
En qué terminó tu caso? Te llegaron a entregar tu compra. Cómo lo resolviste?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"90","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-08-04T12:18:45.744-05:00","lastPublishTime":"2020-08-04T12:18:45.744-05:00","metrics":{"__typename":"MessageMetrics","views":3252},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:43711/message:51299","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"100","rawBody":"Estimado:
En qué terminó tu caso? Te llegaron a entregar tu compra. Cómo lo resolviste?
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