Discusión del foro

Principiante

06-12-2023

Resuelto

Cómo puedo borrar un número que no he registrado pero igual me aparece como pre-pago

Hola, hace unos meses cuando decidí volver a instalar la app "MI Claro" en el cual me di con la sorpresa de que había un número pre-pago afiliado a mi cuenta, cosa que no me causa problema ya que no se hizo ninguna compra ni nada, pero sería bueno que solo tenga mi número principal, y no el pre-pago.

2 Respuestas

zJulio
Leyenda
06-12-2023
Hola Wadu, espero que te encuentres bien.

Te comento que justamente mediante el app Mi Claro puedes ver los servicios que tienes con Claro ya que esta vinculado a tu DNI, en ese sentido es por ese motivo que visualizas el servicio prepago, si progresivamente adquieres más servicios en Claro también aparecerán.

Te invito a leer acerca del aplicativo MiClaro

Nos comentas como te va para poder ayudarte.

Por favor si fue de ayuda mi respuesta agradeceré que aceptes mi respuesta como solución y darle like.

Un abrazo!
AndersonJgarcia
Leyenda
08-12-2023
Hola.

De momento no existe una validación por llamada para eliminar lineas que no pediste al operador. Debido a que este proceso es delicado.

Debes pasar una prueba biometrica en un centro de atención al cliente, posterior a eso te dan la confirmación de que tus lineas serán eliminadas. Normalmente 3 dias.

Feliz dia ☺️☺️☺️☺️

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Hola, hace unos meses cuando decidí volver a instalar la app \"MI Claro\" en el cual me di con la sorpresa de que había un número pre-pago afiliado a mi cuenta, cosa que no me causa problema ya que no se hizo ninguna compra ni nada, pero sería bueno que solo tenga mi número principal, y no el pre-pago.

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Cómo puedo borrar un número que no he registrado pero igual me aparece como pre-pago","moderationData":{"__ref":"ModerationData:moderation_data:81850"},"body":"

Hola Wadu, espero que te encuentres bien.

Te comento que justamente mediante el app Mi Claro puedes ver los servicios que tienes con Claro ya que esta vinculado a tu DNI, en ese sentido es por ese motivo que visualizas el servicio prepago, si progresivamente adquieres más servicios en Claro también aparecerán.

Te invito a leer acerca del aplicativo MiClaro

Nos comentas como te va para poder ayudarte.

Por favor si fue de ayuda mi respuesta agradeceré que aceptes mi respuesta como solución y darle like.

Un abrazo!

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Hola.

De momento no existe una validación por llamada para eliminar lineas que no pediste al operador. Debido a que este proceso es delicado.

Debes pasar una prueba biometrica en un centro de atención al cliente, posterior a eso te dan la confirmación de que tus lineas serán eliminadas. Normalmente 3 dias.

Feliz dia ☺️☺️☺️☺️

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