Discusión del foro

Principiante

24-03-2022

Resuelto

¿Por qué pagué de más en mi segunda línea?

Me dijeron que por el tiempo que tengo con mi línea tendría el 50% de descuento en una segunda línea y me terminaron cobrando 60 soles de mi segunda línea de 50.

descuento

recibos

2 Respuestas

rcml1980
Leyenda
24-03-2022
Hola Pascu4l1-3,

Quizás hubo un problema en el registro de tu beneficio o algo por estilo.

Te recomendaría revisar primero en tu app Mi Claro porsiacaso, nunca está de más hacerlo. Ahora, si verificas que el importe que te ha llegado en tu facturación no tiene ningún descuento, toma una captura de pantalla y realiza la consulta con el ClaroBot para que un representante de Claro pueda ayudarte.

Sería bueno que revises toda la info del beneficio para líneas adicional en este link: https://www.claro.com.pe/personas/beneficios/movil/lineas-adicionales/
Stormspirt
Leyenda
25-03-2022
Hola amigo , ese beneficio lo pierdes en caso hayas hecho algun cambio minimo como cambio de plan , ciclos u otros

SALUDOS

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¿Por qué pagué de más en mi segunda línea?","moderationData":{"__ref":"ModerationData:moderation_data:74905"},"body":"

Hola Pascu4l1-3,

Quizás hubo un problema en el registro de tu beneficio o algo por estilo.

Te recomendaría revisar primero en tu app Mi Claro porsiacaso, nunca está de más hacerlo. Ahora, si verificas que el importe que te ha llegado en tu facturación no tiene ningún descuento, toma una captura de pantalla y realiza la consulta con el ClaroBot para que un representante de Claro pueda ayudarte.

Sería bueno que revises toda la info del beneficio para líneas adicional en este link: https://www.claro.com.pe/personas/beneficios/movil/lineas-adicionales/

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Hola amigo , ese beneficio lo pierdes en caso hayas hecho algun cambio minimo como cambio de plan , ciclos u otros

SALUDOS

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