Discusión del foro

Aficionado

27-12-2016

Resuelto

¿Los servicios móviles postpago se cobran por adelantado?

Buenas tardes. Anteriormente contaba con el plan MAX 39, mi periodo de facturación eran los días 12 cuando se inicia el nuevo periodo. Este mes hice la renovación de mi equipo con nuevo plan MAX ...

Principiante

28-10-2016

Cambié de plan que entro en vigencia el 16 de septiembre, por ello pague lo correspondiente a mi plan del 15 de agosto al 15 de setiembre y aparte me cobraron del mes 16 de setiembre al 15 de octubre con un monto correspondiente al nuevo plan; Todo en un solo recibo.

El día de hoy he recibido un recibo que me cobra mi consumo del periodo 16 de setiembre al 15 de octubre nuevamente.

¿Quisiera saber que puedo o que debería hacer en estos casos?

Muchas gracias.

JosephToño23
Leyenda
29-10-2016
Hola Dinego

Dentro del recibo se detallan dos ciclos.

El primero pertenece al ciclo anterior, y el segundo al actual.

Por ejemplo, si tus ciclos empiezan los 16, y hoy es 16/10/2016, en el recibo se registrarán todos los posibles consumos adicionales o cargos no cobrados, como proporcionales ocasionados por cambios de plan, del 16/09/2016 al 15/10/2016 (ciclo anterior). Además, se incluirá un monto por tu cargo fijo completo (plan), ya que el pago es por adelantado. Dicho cargo pertenecerá al periodo del 16/10/2016 al 15/11/2016 (ciclo actual).

Espero que el dato te sirva.

Saludos,

JP
- Dinego
  Principiante
  02-11-2016
  Gracias por su atención @JosephToño23 , es como usted indica en su correo de respuesta me cobraron por adelantado el mes actual. Sin embargo; lo que me refería es que ya habiendo pagado el ciclo actual por adelantado en el recibo anterior, actualmente he recibido un recibo de nuevo indicando dicho ciclo de facturación. Es eso lo que me confunde y no sé si realizar la respectiva cancelación del recibo.
  - JosephToño23
    Leyenda
    03-11-2016
    Hola de nuevo @Dinego
    
    Pues sí, en todos los recibos siempre se detallarán los dos ciclos (el pasado y en curso). Si te están facturando tu cargo fijo, y en el detalle de ese cargo fijo aparece el ciclo pasado, pueda que exista un error.
    
    Espero te sirva.
    
    Saludos,
    
    JP

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servicios móviles postpago se cobran por adelantado?","id":"message:3314","revisionNum":4,"repliesCount":23,"author":{"__ref":"User:user:6651"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Equipos"},"conversation":{"__ref":"Conversation:conversation:3314"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3314"},"body@stripHtml({\"truncateLength\":200})":" Buenas tardes. \n Anteriormente contaba con el plan MAX 39, mi periodo de facturación eran los días 12 cuando se inicia el nuevo periodo. Este mes hice la renovación de mi equipo con nuevo plan MAX ...","body@stringLength":"625","rawBody":"

Buenas tardes.

Anteriormente contaba con el plan MAX 39, mi periodo de facturación eran los días 12 cuando se inicia el nuevo periodo. Este mes hice la renovación de mi equipo con nuevo plan MAX 79, y en mi estado de cuenta que me llego el 20/12/16 ya me facturan el nuevo plan, si aún no lo he usado.

Además anteriormente cuando cambie de plan no se veía afecto en la mensualidad del mes, se realizaba en el siguiente mes.
Entonces supongo que en el último mes de mi contrato decida culminar todo vínculo con la empresa Claro, ¿ya no me cobraran mensualidad porque la cobran adelantado?

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Buenas tardes.

"},"Conversation:conversation:3314":{"__typename":"Conversation","id":"conversation:3314","solved":true,"topic":{"__ref":"ForumTopicMessage:message:3314"},"lastPostingActivityTime":"2020-02-14T11:55:34.783-05:00","lastPostTime":"2017-03-01T10:45:43.411-05:00","unreadReplyCount":23,"isSubscribed":false},"ModerationData:moderation_data:3314":{"__typename":"ModerationData","id":"moderation_data:3314","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:3314_4":{"__typename":"Revision","id":"revision:3314_4","lastEditTime":"2020-02-14T11:55:34.783-05:00"},"ForumReplyMessage:message:1683":{"__typename":"ForumReplyMessage","id":"message:1683","conversation":{"__ref":"Conversation:conversation:3314"},"author":{"__ref":"User:user:3385"},"revisionNum":2,"uid":1683,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"subject":"Re: ¿Los servicios móviles postpago se cobran por adelantado?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1683"},"parent":{"__ref":"ForumTopicMessage:message:3314"},"body":"

El día de hoy he recibido un recibo que me cobra mi consumo del periodo 16 de setiembre al 15 de octubre nuevamente.

¿Quisiera saber que puedo o que debería hacer en estos casos?

Muchas gracias.

","body@stringLength":"3666","rawBody":"

El día de hoy he recibido un recibo que me cobra mi consumo del periodo 16 de setiembre al 15 de octubre nuevamente.

¿Quisiera saber que puedo o que debería hacer en estos casos?

Muchas gracias.

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¡Qué tal, anita_e_s0812!

Más o menos es así:

En los recibos, se incluyen dos periodos, el actual y el pasado. O sea, sí tu línea se activó el día 10 de noviembre, tu ciclo de facturación puede ser el 14, quiere decir que el 14/11/2016 se cargó tu saldo y se emitió un recibo. Al recepcionar el recibo, notarás lo siguiente:

Como puedes notar, aun siendo la fecha de activación el 10 de noviembre, en el documento te da un periodo del 14 de octubre al 13 de noviembre, que representa el posible proporcional que te puedan cobrar, pero no por esos 30 días (diferencia entre el 14 de octubre al 13 de noviembre), sino contados a partir del 10 de noviembre que activaste el servicio. Otro dato, como bien lo dice Mc_1986, el cobro por el cargo fijo (Plan Max) es por el mes en curso, es decir, del 14 de noviembre hasta el 13 de diciembre.

Espero que la información este un poco más clara. Si tienes dudas, puedes darlas a conocer a la comunidad.

Saludos,

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Hola Dinego

Dentro del recibo se detallan dos ciclos.

El primero pertenece al ciclo anterior, y el segundo al actual.

Por ejemplo, si tus ciclos empiezan los 16, y hoy es 16/10/2016, en el recibo se registrarán todos los posibles consumos adicionales o cargos no cobrados, como proporcionales ocasionados por cambios de plan, del 16/09/2016 al 15/10/2016 (ciclo anterior). Además, se incluirá un monto por tu cargo fijo completo (plan), ya que el pago es por adelantado. Dicho cargo pertenecerá al periodo del 16/10/2016 al 15/11/2016 (ciclo actual).

Espero que el dato te sirva.

Saludos,

Gracias por su atención @JosephToño23 , es como usted indica en su correo de respuesta me cobraron por adelantado el mes actual. Sin embargo; lo que me refería es que ya habiendo pagado el ciclo actual por adelantado en el recibo anterior, actualmente he recibido un recibo de nuevo indicando dicho ciclo de facturación. Es eso lo que me confunde y no sé si realizar la respectiva cancelación del recibo.

Hola de nuevo @Dinego

Pues sí, en todos los recibos siempre se detallarán los dos ciclos (el pasado y en curso). Si te están facturando tu cargo fijo, y en el detalle de ese cargo fijo aparece el ciclo pasado, pueda que exista un error.

Espero te sirva.

Saludos,

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