Puedes encontrar los formularios en la página de claro, podrás ver los formularios de reclamos, queja, y apelaciones. Espero te puedan ayudar a resolver tú problema yo llevo realizando la apelación de un reclamo en dos oportunidades por un recibo y aún no me dan solución. Te deseo buena suerte.
No me indicaron que en el Canal liga Max 1 solo se vería el minuto a minuto solo si estaba conforme con la instalación, si me informaron cual serían los minutos de llamadas yo cuento con el plan de 155 soles me dijeron esta conformo con la información brindada si indique, pero en ningún momento me en la grabación me dijeron si la liga max1 seria minuto a minuto, por lo que solicito la grabación de la llamada para corroborar si es cierto lo qué me informan en las siguientes líneas
Programación: Canal donde se podrá ver el minuto a minuto, sin imagen, sólo audio y gráficas la mayoría de los partidos Torneo Liga 1 Betsson o Precio: Incluido en los nuevos planes de TV o Numero de Canal: Canal 60 SD y 527 HD y en HFC Canal 3 en FTTH (Claro Sports) o Contratación Alta Nueva: En todos los canales de venta y como parte de los nuevos planes TV. o Es el canal donde podrás ver los campeonatos de Liga 2 Liga Femenina, Torneo de Reservas, Futsal y el minuto a minuto (sin imagen sólo audio y gráficas) de los partidos de Liga 1 que se transmiten en vivo por el canal Liga 1 MAX.
Indique no pagaría por que cuando hice la contracción del servicio me indicaron que mi plan seria de S/155 soles mensuales y sería un monto fijo por que ya ese plan esta así desde hace más de 2 años y que no habría incremento alguno, sin embargo han pasado 5 meses y me subieron la tarifa a S/160 soles llamo para hacer mi reclamo me indican que me notificaron por correo electrónico y mensaje de texto lo cual es falso por que no recibí por ningún medio dicha información, le pregunto a la persona que me atendió cuando me enviaron el correo y el mensaje y no sabe que responderme por sencillamente no me informaron nada por lo que solicito solo pagar lo que me corresponde de mi tarifa mensual, gracias estaré esperando su respuesta.
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Puedes encontrar los formularios en la página de claro, podrás ver los formularios de reclamos, queja, y apelaciones. Espero te puedan ayudar a resolver tú problema yo llevo realizando la apelación de un reclamo en dos oportunidades por un recibo y aún no me dan solución. Te deseo buena suerte.
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Puedes encontrar los formularios en la página de claro, podrás ver los formularios de reclamos, queja, y apelaciones. Espero te puedan ayudar a resolver tú problema yo llevo realizando la apelación de un reclamo en dos oportunidades por un recibo y aún no me dan solución. Te deseo buena suerte.
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Para interponer un recurso de apelación y/o reclamo, debe ser el usuario del servicio o el mismo titular de la línea móvil y/o servicio fijo mediante la página web de atención de reclamos en el siguiente enlace:
Como otra opción puedes interponer el recurso de apelación que deseas en un Centro de Atención al Cliente de Claro o por la misma página Web de reclamos, presentando el respectivo formulario. Recuerda que tienes hasta 15 días hábiles para hacerlo desde que respondieron tu reclamo.
\n
\n
Saludos.
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Hice una apelación y no me responden
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Osiptel dice que deben responderte en 5 días, ya te respondieron?
Voy a presentar apelación a los ladrones de Claro y una denuncia por indemnización.
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Repuesta a mí Reclamo N° 230396182
No me indicaron que en el Canal liga Max 1 solo se vería el minuto a minuto solo si estaba conforme con la instalación, si me informaron cual serían los minutos de llamadas yo cuento con el plan de 155 soles me dijeron esta conformo con la información brindada si indique, pero en ningún momento me en la grabación me dijeron si la liga max1 seria minuto a minuto, por lo que solicito la grabación de la llamada para corroborar si es cierto lo qué me informan en las siguientes líneas
Programación: Canal donde se podrá ver el minuto a minuto, sin imagen, sólo audio y gráficas la mayoría de los partidos Torneo Liga 1 Betsson o Precio: Incluido en los nuevos planes de TV o Numero de Canal: Canal 60 SD y 527 HD y en HFC Canal 3 en FTTH (Claro Sports) o Contratación Alta Nueva: En todos los canales de venta y como parte de los nuevos planes TV. o Es el canal donde podrás ver los campeonatos de Liga 2 Liga Femenina, Torneo de Reservas, Futsal y el minuto a minuto (sin imagen sólo audio y gráficas) de los partidos de Liga 1 que se transmiten en vivo por el canal Liga 1 MAX.
Indique no pagaría por que cuando hice la contracción del servicio me indicaron que mi plan seria de S/155 soles mensuales y sería un monto fijo por que ya ese plan esta así desde hace más de 2 años y que no habría incremento alguno, sin embargo han pasado 5 meses y me subieron la tarifa a S/160 soles llamo para hacer mi reclamo me indican que me notificaron por correo electrónico y mensaje de texto lo cual es falso por que no recibí por ningún medio dicha información, le pregunto a la persona que me atendió cuando me enviaron el correo y el mensaje y no sabe que responderme por sencillamente no me informaron nada por lo que solicito solo pagar lo que me corresponde de mi tarifa mensual, gracias estaré esperando su respuesta.
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