Recuerda que ahora puedes comprar en Google Play con tu línea Claro. :womanhappy:
Beneficios:
- Acceder a un medio de pago fácil, seguro y confiable.
- Cargar el consumo de tus compras a tu recibo hasta por S/25 por mes.
- No depender de las tarjetas de crédito para comprar
- Compra los contenidos disponibles en Google Play
Consideraciones:
- Contar con un plan Max Internacional 59.90 hacia adelante.
- Haber realizado pagos puntuales de tu recibo en los últimos 6 meses.
Ten en cuenta que el monto máximo de compras por transacción y por mes es de S/25.00 (días calendario). Las compras que realices se cargarán a tu recibo mensual de acuerdo a tu ciclo de facturación.
Roberto18 Debe comunicarse con atención al cliente de Google Play mediante el siguiente enlace: bit.ly/2L4Hz95 o también puede comprar utilizando el servicio de Claro: bit.ly/GooglePlayClaro
A mí me pasa lo mismo me contacte con google play y me dijeron que probablemente era error de la compañía pero no sé por favor alguien que me dé una solución.
Hola amigo a mí me pasa lo mismo, me contacte con servicio técnico de google play y me dijeron que todo está bien y que debería dejarse comprar las aplicaciones de ese modo, me dijeron que era un error de CLARO y me dijeron que era un error de ellos y que me contactara al servicio técnico de claro, me contacte y me dicen que no tienen solución, ¿oye tu si pudiste? es que se me hace que aún no lo han habilitado oye si pudiste dime como. Mi correo (XXXXX@gmail.com)
brayan25 Le sugiero comunicarse al número de atención al cliente de compras de google play con Claro: 0800-78411
Debe considerar lo siguiente:
¿Cómo aplico a este beneficio?
Contar con un plan postpago mayor a S/ 59 hacia adelante
Haber realizado pagos puntuales de tu recibo en los últimos 6 meses
Contar con 2 años o más en Claro
No tener restricciones en consumo de SVA (Servicios de Valor Agregado).*
Compras dentro de la tienda Google Play pagando con tu línea Claro
El cliente está accediendo a la adquisición de contenidos y servicios de Google Play por medio de su línea postpago Claro. Este servicio permite que el importe correspondiente a la compra realizada por el cliente, se incluya en su recibo mensual. De igual manera, en caso que un cliente postpago sin tope de consumo, disponga de saldo en su bolsa prepago, la compra automáticamente se descontará de este.
Toda compra se verá reflejada en el recibo mensual bajo el concepto de “Compra Google Play Store”, mientras que los cargos al saldo pueden consultarse en el Estado de Cuenta.
En el caso de suscripciones a contenidos de Google Play Store, el cliente recibirá un cargo recurrente en su recibo mensual correspondiente al importe de dicha suscripción.
El monto máximo en Google Play Store por transacción y mensual (días calendario) es de 25 soles.
Google Play es el único responsable de estos contenidos y servicios, así como el responsable de la correcta descarga de los mismos. De igual forma, Google Play es el único responsable del servicio postventa. En el caso de que el cliente requiera de cualquier aclaración, ya sea referente a la aplicación descargada, funcionamiento del contenido comprado, cobro realizado o bonificación del mismo, deberá ponerse en contacto con Google Playa través de la línea telefónica que América Móvil pone a su disposición: 0800-78411.
Nos comenta cualquier duda.
Si la información le fue útil, por favor márcala como respuesta solucionada.
Recuerda que recibirás una encuesta para calificar la comunidad y así podremos ayudarnos mejor.
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Ayuda por favor!
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¿Cómo soluciono el error [OR-DVASA2-02] en Google Play?","moderationData":{"__ref":"ModerationData:moderation_data:15301"},"body":"
Coméntanos, en qué situación te aparece ese error.
\n
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Saludos.
\n
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Hola!
\n
\n
En este enlace encontrarás la respuesta, dale clic aquí.
\n
\n
De lo contrario puedes comunicarte con un asesor a través del ClaroBot.
En este enlace encontrarás la respuesta, dale clic aquí.
\n
\n
De lo contrario puedes comunicarte con un asesor a través del ClaroBot.
\n
\n
Saludos :robotsurprised:
\n
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:15400_6"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:48954":{"__typename":"User","id":"user:48954","uid":48954,"login":"friorico456","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-09-01T11:51:28.748-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:48954"},"ModerationData:moderation_data:15621":{"__typename":"ModerationData","id":"moderation_data:15621","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:33603":{"__typename":"User","id":"user:33603","uid":33603,"login":"Claudi3103","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-02-26T11:33:56.489-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:33603"},"ForumReplyMessage:message:15621":{"__typename":"ForumReplyMessage","uid":15621,"id":"message:15621","revisionNum":2,"author":{"__ref":"User:user:48954"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:15301"},"conversation":{"__ref":"Conversation:conversation:15297"},"subject":"Re: ¿Cómo soluciono el error [OR-DVASA2-02] en Google Play?","moderationData":{"__ref":"ModerationData:moderation_data:15621"},"body":"
Quisiera que la forma de pago fuese con pago efectivo como de steam o recargando a mi cuenta móvil al instante.
Quisiera que la forma de pago fuese con pago efectivo como de steam o recargando a mi cuenta móvil al instante.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:15621_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:15640":{"__typename":"ModerationData","id":"moderation_data:15640","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:15640":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:33603"},"id":"message:15640","revisionNum":1,"uid":15640,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:15621"},"conversation":{"__ref":"Conversation:conversation:15297"},"subject":"Re: ¿Cómo soluciono el error [OR-DVASA2-02] en Google Play?","moderationData":{"__ref":"ModerationData:moderation_data:15640"},"body":"
Recuerda que ahora puedes comprar en Google Play con tu línea Claro. :womanhappy:
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Beneficios:
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- Acceder a un medio de pago fácil, seguro y confiable.
\n
- Cargar el consumo de tus compras a tu recibo hasta por S/25 por mes.
\n
- No depender de las tarjetas de crédito para comprar
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- Compra los contenidos disponibles en Google Play
\n
\n
Consideraciones:
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- Contar con un plan Max Internacional 59.90 hacia adelante.
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- Haber realizado pagos puntuales de tu recibo en los últimos 6 meses.
\n
\n
Ten en cuenta que el monto máximo de compras por transacción y por mes es de S/25.00 (días calendario). Las compras que realices se cargarán a tu recibo mensual de acuerdo a tu ciclo de facturación.
Recuerda que ahora puedes comprar en Google Play con tu línea Claro. :womanhappy:
\n
\n
Beneficios:
\n
- Acceder a un medio de pago fácil, seguro y confiable.
\n
- Cargar el consumo de tus compras a tu recibo hasta por S/25 por mes.
\n
- No depender de las tarjetas de crédito para comprar
\n
- Compra los contenidos disponibles en Google Play
\n
\n
Consideraciones:
\n
- Contar con un plan Max Internacional 59.90 hacia adelante.
\n
- Haber realizado pagos puntuales de tu recibo en los últimos 6 meses.
\n
\n
Ten en cuenta que el monto máximo de compras por transacción y por mes es de S/25.00 (días calendario). Las compras que realices se cargarán a tu recibo mensual de acuerdo a tu ciclo de facturación.
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Espero que la información haya sido de tu ayuda.
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\n
Galit.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:15640_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:49534":{"__typename":"User","id":"user:49534","uid":49534,"login":"Roberto18","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-09-10T21:14:13.347-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:49534"},"ModerationData:moderation_data:15738":{"__typename":"ModerationData","id":"moderation_data:15738","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:15738":{"__typename":"ForumReplyMessage","uid":15738,"id":"message:15738","revisionNum":1,"author":{"__ref":"User:user:49534"},"readOnly":false,"repliesCount":2,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:15301"},"conversation":{"__ref":"Conversation:conversation:15297"},"subject":"Re: ¿Cómo soluciono el error [OR-DVASA2-02] en Google Play?","moderationData":{"__ref":"ModerationData:moderation_data:15738"},"body":"A mí me sale error su cuenta no es apta para pagar el saldo de celular en free fire ayuda!!!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"92","kudosSumWeight":0,"postTime":"2018-09-10T21:15:05.071-05:00","lastPublishTime":"2018-09-10T21:15:05.071-05:00","metrics":{"__typename":"MessageMetrics","views":179251},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:15297/message:15738","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMnwyLjF8b3wxfDE0OjAsMzk6MXwx","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:15746"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"92","rawBody":"A mí me sale error su cuenta no es apta para pagar el saldo de celular en free fire ayuda!!!","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:15738_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:15746":{"__typename":"ModerationData","id":"moderation_data:15746","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:15746":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1329"},"id":"message:15746","revisionNum":2,"uid":15746,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:15738"},"conversation":{"__ref":"Conversation:conversation:15297"},"subject":"Re: ¿Cómo soluciono el error [OR-DVASA2-02] en Google Play?","moderationData":{"__ref":"ModerationData:moderation_data:15746"},"body":"
Roberto18 Debe comunicarse con atención al cliente de Google Play mediante el siguiente enlace: bit.ly/2L4Hz95 o también puede comprar utilizando el servicio de Claro: bit.ly/GooglePlayClaro
Debe comunicarse con atención al cliente de Google Play mediante el siguiente enlace: bit.ly/2L4Hz95 o también puede comprar utilizando el servicio de Claro: bit.ly/GooglePlayClaro
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:15746_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:48115":{"__typename":"User","id":"user:48115","uid":48115,"login":"juegatumundoYT","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-08-20T01:12:24.269-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:48115"},"ModerationData:moderation_data:15402":{"__typename":"ModerationData","id":"moderation_data:15402","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:15402":{"__typename":"ForumReplyMessage","uid":15402,"id":"message:15402","revisionNum":2,"author":{"__ref":"User:user:48115"},"readOnly":false,"repliesCount":3,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:15297"},"conversation":{"__ref":"Conversation:conversation:15297"},"subject":"Re: ¿Cómo soluciono el error [OR-DVASA2-02] en Google Play?","moderationData":{"__ref":"ModerationData:moderation_data:15402"},"body":"
A mí me pasa lo mismo me contacte con google play y me dijeron que probablemente era error de la compañía pero no sé por favor alguien que me dé una solución.
A mí me pasa lo mismo me contacte con google play y me dijeron que probablemente era error de la compañía pero no sé por favor alguien que me dé una solución.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:15402_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:15641":{"__typename":"ModerationData","id":"moderation_data:15641","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:15641":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:33603"},"id":"message:15641","revisionNum":3,"uid":15641,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:15402"},"conversation":{"__ref":"Conversation:conversation:15297"},"subject":"Re: ¿Cómo soluciono el error [OR-DVASA2-02] en Google Play?","moderationData":{"__ref":"ModerationData:moderation_data:15641"},"body":"
Si estas presentando inconvenientes con tus compras en Google Play con tu servicio, puedes acudir a las redes sociales de Claro:
\n
\n
- Facebook: Claro Perú
\n
- Twitter: @ClaroPeru
\n
- ClaroBot
\n
\n
Por ese medio podrán ayudarte con tus consultas.
\n
\n
¡Ten un bonito Domingo! :heart:
\n
\n
Galit.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:15641_3"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:58976":{"__typename":"User","id":"user:58976","uid":58976,"login":"leonard047","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-01-12T11:56:27.401-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:58976"},"ModerationData:moderation_data:17891":{"__typename":"ModerationData","id":"moderation_data:17891","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:59361":{"__typename":"User","id":"user:59361","uid":59361,"login":"Alex60","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-01-17T08:45:01.875-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:59361"},"ForumReplyMessage:message:17891":{"__typename":"ForumReplyMessage","uid":17891,"id":"message:17891","revisionNum":2,"author":{"__ref":"User:user:58976"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:15402"},"conversation":{"__ref":"Conversation:conversation:15297"},"subject":"Re: ¿Cómo soluciono el error [OR-DVASA2-02] en Google Play?","moderationData":{"__ref":"ModerationData:moderation_data:17891"},"body":"
Hola amigo a mí me pasa lo mismo, me contacte con servicio técnico de google play y me dijeron que todo está bien y que debería dejarse comprar las aplicaciones de ese modo, me dijeron que era un error de CLARO y me dijeron que era un error de ellos y que me contactara al servicio técnico de claro, me contacte y me dicen que no tienen solución, ¿oye tu si pudiste? es que se me hace que aún no lo han habilitado oye si pudiste dime como. Mi correo (XXXXX@gmail.com)
Hola amigo a mí me pasa lo mismo, me contacte con servicio técnico de google play y me dijeron que todo está bien y que debería dejarse comprar las aplicaciones de ese modo, me dijeron que era un error de CLARO y me dijeron que era un error de ellos y que me contactara al servicio técnico de claro, me contacte y me dicen que no tienen solución, ¿oye tu si pudiste? es que se me hace que aún no lo han habilitado oye si pudiste dime como. Mi correo (XXXXX@gmail.com)
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:17891_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:17957":{"__typename":"ModerationData","id":"moderation_data:17957","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:17957":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:59361"},"id":"message:17957","revisionNum":1,"uid":17957,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:17891"},"conversation":{"__ref":"Conversation:conversation:15297"},"subject":"Re: ¿Cómo soluciono el error [OR-DVASA2-02] en Google Play?","moderationData":{"__ref":"ModerationData:moderation_data:17957"},"body":"Y pudiste solucionar o no","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"25","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-01-17T08:48:18.406-05:00","lastPublishTime":"2019-01-17T08:48:18.406-05:00","metrics":{"__typename":"MessageMetrics","views":5207},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:15297/message:17957","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"25","rawBody":"Y pudiste solucionar o no","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:17957_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:54115":{"__typename":"User","id":"user:54115","uid":54115,"login":"Ricolas","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-11-18T00:01:03.138-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:54115"},"ModerationData:moderation_data:16847":{"__typename":"ModerationData","id":"moderation_data:16847","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:16847":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:54115"},"id":"message:16847","revisionNum":2,"uid":16847,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:15297"},"conversation":{"__ref":"Conversation:conversation:15297"},"subject":"Re: ¿Cómo soluciono el error [OR-DVASA2-02] en Google Play?","moderationData":{"__ref":"ModerationData:moderation_data:16847"},"body":"
Quiero hacer una recarga para mi juego como puedo solucionarlo.
Quiero hacer una recarga para mi juego como puedo solucionarlo.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:16847_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:54754":{"__typename":"User","id":"user:54754","uid":54754,"login":"brayan25","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-11-25T11:51:02.174-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:54754"},"ModerationData:moderation_data:17023":{"__typename":"ModerationData","id":"moderation_data:17023","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:17023":{"__typename":"ForumReplyMessage","uid":17023,"id":"message:17023","revisionNum":1,"author":{"__ref":"User:user:54754"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:15297"},"conversation":{"__ref":"Conversation:conversation:15297"},"subject":"Re: ¿Cómo soluciono el error [OR-DVASA2-02] en Google Play?","moderationData":{"__ref":"ModerationData:moderation_data:17023"},"body":"Quiero solucionar mi error","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"26","kudosSumWeight":0,"postTime":"2018-11-25T11:51:35.484-05:00","lastPublishTime":"2018-11-25T11:51:35.484-05:00","metrics":{"__typename":"MessageMetrics","views":5999},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:15297/message:17023","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:17025"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"26","rawBody":"Quiero solucionar mi error","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:17023_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:17025":{"__typename":"ModerationData","id":"moderation_data:17025","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:17025":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1329"},"id":"message:17025","revisionNum":2,"uid":17025,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:17023"},"conversation":{"__ref":"Conversation:conversation:15297"},"subject":"Re: ¿Cómo soluciono el error [OR-DVASA2-02] en Google Play?","moderationData":{"__ref":"ModerationData:moderation_data:17025"},"body":"
brayan25 Le sugiero comunicarse al número de atención al cliente de compras de google play con Claro: 0800-78411
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\n
Debe considerar lo siguiente:
\n
\n
¿Cómo aplico a este beneficio?
\n
\n
\n
Contar con un plan postpago mayor a S/ 59 hacia adelante
\n
Haber realizado pagos puntuales de tu recibo en los últimos 6 meses
\n
Contar con 2 años o más en Claro
\n
No tener restricciones en consumo de SVA (Servicios de Valor Agregado).*
\n
\n
\n
Compras dentro de la tienda Google Play pagando con tu línea Claro
\n
\n
El cliente está accediendo a la adquisición de contenidos y servicios de Google Play por medio de su línea postpago Claro. Este servicio permite que el importe correspondiente a la compra realizada por el cliente, se incluya en su recibo mensual. De igual manera, en caso que un cliente postpago sin tope de consumo, disponga de saldo en su bolsa prepago, la compra automáticamente se descontará de este.
\n
Toda compra se verá reflejada en el recibo mensual bajo el concepto de “Compra Google Play Store”, mientras que los cargos al saldo pueden consultarse en el Estado de Cuenta.
\n
En el caso de suscripciones a contenidos de Google Play Store, el cliente recibirá un cargo recurrente en su recibo mensual correspondiente al importe de dicha suscripción.
\n
El monto máximo en Google Play Store por transacción y mensual (días calendario) es de 25 soles.
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Google Play es el único responsable de estos contenidos y servicios, así como el responsable de la correcta descarga de los mismos. De igual forma, Google Play es el único responsable del servicio postventa. En el caso de que el cliente requiera de cualquier aclaración, ya sea referente a la aplicación descargada, funcionamiento del contenido comprado, cobro realizado o bonificación del mismo, deberá ponerse en contacto con Google Playa través de la línea telefónica que América Móvil pone a su disposición: 0800-78411.
\n
\n
\n
Nos comenta cualquier duda.
\n
Si la información le fue útil, por favor márcala como respuesta solucionada.
\n
Recuerda que recibirás una encuesta para calificar la comunidad y así podremos ayudarnos mejor.
Le sugiero comunicarse al número de atención al cliente de compras de google play con Claro: 0800-78411
\n
\n
Debe considerar lo siguiente:
\n
\n
¿Cómo aplico a este beneficio?
\n
\n
\n
Contar con un plan postpago mayor a S/ 59 hacia adelante
\n
Haber realizado pagos puntuales de tu recibo en los últimos 6 meses
\n
Contar con 2 años o más en Claro
\n
No tener restricciones en consumo de SVA (Servicios de Valor Agregado).*
\n
\n
\n
Compras dentro de la tienda Google Play pagando con tu línea Claro
\n
\n
El cliente está accediendo a la adquisición de contenidos y servicios de Google Play por medio de su línea postpago Claro. Este servicio permite que el importe correspondiente a la compra realizada por el cliente, se incluya en su recibo mensual. De igual manera, en caso que un cliente postpago sin tope de consumo, disponga de saldo en su bolsa prepago, la compra automáticamente se descontará de este.
\n
Toda compra se verá reflejada en el recibo mensual bajo el concepto de “Compra Google Play Store”, mientras que los cargos al saldo pueden consultarse en el Estado de Cuenta.
\n
En el caso de suscripciones a contenidos de Google Play Store, el cliente recibirá un cargo recurrente en su recibo mensual correspondiente al importe de dicha suscripción.
\n
El monto máximo en Google Play Store por transacción y mensual (días calendario) es de 25 soles.
\n
Google Play es el único responsable de estos contenidos y servicios, así como el responsable de la correcta descarga de los mismos. De igual forma, Google Play es el único responsable del servicio postventa. En el caso de que el cliente requiera de cualquier aclaración, ya sea referente a la aplicación descargada, funcionamiento del contenido comprado, cobro realizado o bonificación del mismo, deberá ponerse en contacto con Google Playa través de la línea telefónica que América Móvil pone a su disposición: 0800-78411.
\n
\n
\n
Nos comenta cualquier duda.
\n
Si la información le fue útil, por favor márcala como respuesta solucionada.
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Recuerda que recibirás una encuesta para calificar la comunidad y así podremos ayudarnos mejor.
\n
Saludos :robotwink:
\n
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Resulta que en play store quiero hacer una facturación con claro y cuando intento hacerla me dice error [OR-DVASA2-02] no sé cómo resolverlo.
Resulta que en play store quiero hacer una facturación con claro y cuando intento hacerla me dice error [OR-DVASA2-02] no sé cómo resolverlo.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:18973_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:134834":{"__typename":"User","id":"user:134834","uid":134834,"login":"Claro12","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-06-19T11:24:06.367-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:134834"},"ModerationData:moderation_data:67862":{"__typename":"ModerationData","id":"moderation_data:67862","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:61034":{"__typename":"User","id":"user:61034","uid":61034,"login":"Dieguin","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-02-06T14:17:47.815-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:61034"},"ForumReplyMessage:message:67862":{"__typename":"ForumReplyMessage","uid":67862,"id":"message:67862","revisionNum":2,"author":{"__ref":"User:user:134834"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:15297"},"conversation":{"__ref":"Conversation:conversation:15297"},"subject":"Re: ¿Cómo soluciono el error [OR-DVASA2-02] en Google Play?","moderationData":{"__ref":"ModerationData:moderation_data:67862"},"body":"
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:67862_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:67898":{"__typename":"ModerationData","id":"moderation_data:67898","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:67898":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:61034"},"id":"message:67898","revisionNum":1,"uid":67898,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:67862"},"conversation":{"__ref":"Conversation:conversation:15297"},"subject":"Re: ¿Cómo soluciono el error [OR-DVASA2-02] en Google Play?","moderationData":{"__ref":"ModerationData:moderation_data:67898"},"body":"
Hermano,
\n
\n
Sigue las recomendaciones de los otros usuarios, de lo contrario comunícate por el inbox del Facebook de Claro Perú.
Sigue las recomendaciones de los otros usuarios, de lo contrario comunícate por el inbox del Facebook de Claro Perú.
\n
\n
Dieguin
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