Discusión del foro

5 Respuestas

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  • Avatar de Claudi3103
    Claudi3103
    Leyenda
    24-04-2019

    Hola, Luis2405 

     

    Va depender del servicio que tienes, aquí te dejo los 2 escenarios:

     

    Si eres un Prepago: Cada recarga que realizas tiene una vigencia, si tienes saldo y la fecha de vencimiento expira, perderás el monto de tu recarga y no podrás recuperarlo.

     

    Si eres un Postpago: Los saldos no se acumulan, ya que tienes un ciclo de facturación, por lo tanto los saldos se renuevan el día de tu ciclo y se eliminan los que no llegaste a utilizar. 

     

    Espero que esta respuesta sea la que esperabas, si fuese así, no olvides marcarla como solución y dejar tu like.

     

    Galit.

  • Avatar de amerino
    amerino
    Leyenda
    24-04-2019
    Hola, eso depende ya que si se ha consumido por alguna subscripción no autorizada eso es posible sea evaluado recuerda que debe haber algún motivo en especial para q el saldo sea devuelto. Saludos
  • Avatar de HAGUZ
    HAGUZ
    Leyenda
    25-04-2019

    Luis2405

    La pregunta sería: ¿En qué perdió el saldo? Bríndenos mayor información por favor para darle una respuesta más acertada 

     

  • Avatar de jhoncito4
    jhoncito4
    Principiante
    23-07-2019

    Bueno para recuperar el saldo perdido tienes que utilizar los minutos a todo destino desde tu móvil y tus llamadas serán gratuitas sin costo llamando de claro a claro y listo.

  • Avatar de Negra6
    Negra6
    Principiante
    11-11-2019
    Recargar 3 soles y recupera tu saldo
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¿Cómo recuperar saldo perdido?","moderationData":{"__ref":"ModerationData:moderation_data:19457"},"body":"

Hola, Luis2405 

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Va depender del servicio que tienes, aquí te dejo los 2 escenarios:

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Si eres un Prepago: Cada recarga que realizas tiene una vigencia, si tienes saldo y la fecha de vencimiento expira, perderás el monto de tu recarga y no podrás recuperarlo.

\n

 

\n

Si eres un Postpago: Los saldos no se acumulan, ya que tienes un ciclo de facturación, por lo tanto los saldos se renuevan el día de tu ciclo y se eliminan los que no llegaste a utilizar. 

\n

 

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Espero que esta respuesta sea la que esperabas, si fuese así, no olvides marcarla como solución y dejar tu like.

\n

 

\n

Galit.

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Saludos","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"197","kudosSumWeight":1,"repliesCount":0,"postTime":"2019-04-24T10:23:45.241-05:00","lastPublishTime":"2019-04-24T10:23:45.241-05:00","metrics":{"__typename":"MessageMetrics","views":24649},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:19453/message:19459","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1329":{"__typename":"User","id":"user:1329","uid":1329,"login":"HAGUZ","biography":"Soy un ciudadano Limeño, todos tenemos derechos, deberes y obligaciones. http://bit.ly/2HeDJbp","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-07T18:52:11.588-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0xMzI5LTQxOTBpMTQ2RTREM0EzNUQ2MjE1Qg"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:1329"},"ModerationData:moderation_data:19516":{"__typename":"ModerationData","id":"moderation_data:19516","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:19516":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1329"},"id":"message:19516","revisionNum":2,"uid":19516,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:19453"},"conversation":{"__ref":"Conversation:conversation:19453"},"subject":"Re: ¿Cómo recuperar saldo perdido?","moderationData":{"__ref":"ModerationData:moderation_data:19516"},"body":"

Luis2405

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La pregunta sería: ¿En qué perdió el saldo? Bríndenos mayor información por favor para darle una respuesta más acertada 

\n

 

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Bueno para recuperar el saldo perdido tienes que utilizar los minutos a todo destino desde tu móvil y tus llamadas serán gratuitas sin costo llamando de claro a claro y listo.

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