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29-11-2016

Resuelto

¿Cómo puedo mejorar los problemas con la red móvil?

Hola, quería preguntar si alguien más ha tenido intermitencia con su conexión a Internet el día de hoy (Red Móvil). Desde temprano tengo problemas para usar mi plan de datos. He probado varias soluciones que me indicaron por atención al cliente, pero ninguna parece funcionar. Estoy en Lima - Miraflores.

8 Respuestas

JosephToño23
Leyenda
03-11-2016
¡Hola, thun!

Todo va a depender en la ubicación donde te encuentras, puede que en algunos lugares tengas mejor señal que en otros. Antes que nada, te recomiendo siempre primero consultar la cobertura, lo puedes hacer ingresando a este enlace: http://cobertura.claro.com.pe/

Ahora, por más que te encuentres en un lugar con buena cobertura, mucho tiene que ver que tienes alrededor, ya sean paredes grandes, columnas entre otras. Recuerda también tener cuidado con las aplicaciones que usas, a veces tenemos aplicaciones que hacen bajar el rendimiento en todo aspecto del equipo.

Algunas recomendaciones que te puedo dar son las siguientes:

- Tu equipo compite con otros equipos por la señal, así que cuando estés rodeado de muchas personas, trata de alejarte de esos espacios.

- Cierra las apps que puedas tener en segundo plano esto ayuda a que se pueda conectar mejor.

- Puedes reiniciar la señal de tu equipo al encender por 5 segundos en modo avión, esto ayudará que tu antena busque mejores conexiones.

¡Saludos!
- Ceapa
  Principiante
  10-11-2016
  Hola @JosephToño23, gracias por tu interés en ayudarme, ya he hecho esas pruebas y sucede lo mismo, lo que ayuda un poco es ponerlo en modo avión y luego desactivarlo y la velocidad mejora...pero luego al poco tiempo vuelve a suceder, lamentablemente la velocidad no es uniforme en la capital.
  
  Gracias nuevamente.
  - JosephToño23
    Leyenda
    10-11-2016
    Hola @Ceapa
    
    De nada, para eso está la comunidad.
    
    Uhmmm... Si ya hiciste los descartes, ¿concluiste que el problema es del chip o del equipo?
    
    Cuales fuere, deben ser cambiados o al menos revisados.
    
    Nos compartes cualquier cosa.
    
    Saludos,
    
    JP
EnriqueCh
Leyenda
10-11-2016
Hola.

Yo vivo en Piura y también tenemos el problema del 4G muy lento en la mayor parte del día. Creo que todo comenzó desde que salió la promoción del 4G ilimitado.

Yo pienso que la lentitud se da en la banda de 1900Mhz, así que tendremos que esperar que amplíen la banda de 700Mhz para tener una mega velocidad

Slds.

E. CH.
Chino
Principiante
08-10-2016
Buenas noches mi plan es d 39 soles y tengo redes sociales ilimitados. Pero mi aplicación Facebook no carga y demora en entrar, ¿a qué se debe si yo vivo en Yurimaguas Loreto Perú? Mi celular es un LG l Bello. Espero su respuesta lo más antes posible.

¡Saludos!
- JosephToño23
  Leyenda
  08-10-2016
  Qué tal @Chino
  
  Siempre es bueno hacer algunos descartes. Intenta probando el chip en otro equipo. Tal vez sea un problema de configuración. En caso el problema persista, te sugiero llamar al 123 y solicitar asistencia tecnológica.
  
  Espero que mi sugerencia te ayude con tu inconveniente.
  
  Un saludo.
  
  JP.
JosephToño23
Leyenda
11-11-2016
Hola Garcia y EnriqueCh

¿Lograron hacer los descartes recomendados? ¿Cómo les fue? :smileysurprised:

Saludos,

JP
- EnriqueCh
  Leyenda
  12-11-2016
  Hola JosephToño23, a pesar de los descartes todo sigue igual. Como lo comenté solo me queda esperar que llegue el 4G en la Banda de 700Mhz (un asesor de Centro de Atención me comento que es posible que para la otra semana ya esté en Piura) así que esperaré.
  
  Gracias ;)
  
  Slds;
  
  E. CH.

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¿Cómo puedo mejorar los problemas con la red móvil?","moderationData":{"__ref":"ModerationData:moderation_data:1834"},"body":"

¡Hola, thun!

Todo va a depender en la ubicación donde te encuentras, puede que en algunos lugares tengas mejor señal que en otros. Antes que nada, te recomiendo siempre primero consultar la cobertura, lo puedes hacer ingresando a este enlace: http://cobertura.claro.com.pe/

Ahora, por más que te encuentres en un lugar con buena cobertura, mucho tiene que ver que tienes alrededor, ya sean paredes grandes, columnas entre otras. Recuerda también tener cuidado con las aplicaciones que usas, a veces tenemos aplicaciones que hacen bajar el rendimiento en todo aspecto del equipo.

Algunas recomendaciones que te puedo dar son las siguientes:

- Tu equipo compite con otros equipos por la señal, así que cuando estés rodeado de muchas personas, trata de alejarte de esos espacios.

- Cierra las apps que puedas tener en segundo plano esto ayuda a que se pueda conectar mejor.

- Puedes reiniciar la señal de tu equipo al encender por 5 segundos en modo avión, esto ayudará que tu antena busque mejores conexiones.

¡Saludos!

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Hola @JosephToño23, gracias por tu interés en ayudarme, ya he hecho esas pruebas y sucede lo mismo, lo que ayuda un poco es ponerlo en modo avión y luego desactivarlo y la velocidad mejora...pero luego al poco tiempo vuelve a suceder, lamentablemente la velocidad no es uniforme en la capital.

Gracias nuevamente.

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Hola @Ceapa

De nada, para eso está la comunidad.

Uhmmm... Si ya hiciste los descartes, ¿concluiste que el problema es del chip o del equipo?

Cuales fuere, deben ser cambiados o al menos revisados.

Nos compartes cualquier cosa.

Saludos,

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Hola.

Yo vivo en Piura y también tenemos el problema del 4G muy lento en la mayor parte del día. Creo que todo comenzó desde que salió la promoción del 4G ilimitado.

Yo pienso que la lentitud se da en la banda de 1900Mhz, así que tendremos que esperar que amplíen la banda de 700Mhz para tener una mega velocidad

Slds.

E. CH.

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Buenas noches mi plan es d 39 soles y tengo redes sociales ilimitados. Pero mi aplicación Facebook no carga y demora en entrar, ¿a qué se debe si yo vivo en Yurimaguas Loreto Perú? Mi celular es un LG l Bello. Espero su respuesta lo más antes posible.

¡Saludos!

Qué tal @Chino

Siempre es bueno hacer algunos descartes. Intenta probando el chip en otro equipo. Tal vez sea un problema de configuración. En caso el problema persista, te sugiero llamar al 123 y solicitar asistencia tecnológica.

Espero que mi sugerencia te ayude con tu inconveniente.

Un saludo.

JP.

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Hola Garcia y EnriqueCh

¿Lograron hacer los descartes recomendados? ¿Cómo les fue? :smileysurprised:

Saludos,

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Hola JosephToño23, a pesar de los descartes todo sigue igual. Como lo comenté solo me queda esperar que llegue el 4G en la Banda de 700Mhz (un asesor de Centro de Atención me comento que es posible que para la otra semana ya esté en Piura) así que esperaré.

Gracias ;)

Slds;

E. CH.

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