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Avatar de TAK
TAK
Principiante
27-11-2020
Resuelto

¿Cómo puedo dar de baja un número sin bloquear el teléfono?

Deseo dar de baja un número pero sin afectar el móvil de mí amiga

bloqueo
móvil

5 Respuestas

Ordenar por
  • Avatar de Yani26
    Yani26
    Principiante
    27-11-2020

    lo conveniente es ponerlo en prepago

  • Avatar de Lynz
    Lynz
    Principiante
    27-11-2020

    Tienes que comunicarte al 123 desde tu línea Claro, si sacaste la línea con el equipo te van a hacer pagar para dar de baja el número 

     

  • Avatar de Klezita
    Klezita
    Leyenda
    27-11-2020

    Solo debes explicar al asesor el motivo de la anulación de la línea y que no afecte al móvil. Hazlo por el 123 o el chat de Facebook de claro.

  • Avatar de rcml1980
    rcml1980
    Leyenda
    27-11-2020

    Hola,

     

    Cuando se realiza el bloqueo, se da de baja la línea como el equipo por normativa de Osiptel.

     

    Lo que podrías hacer si fueras un postpago, es pasar a prepago y en un plazo de 270 días, la línea se dará de baja automáticamente si no haces una recarga o la otra opción es que lo hagas de manera presencial en un centro de atención, ahí es inmediatamente.

     

    Si deseas algo más rápido, puedes solicitar portar a otro operador en modalidad prepago. Recuerda que no debes dejar una deuda pendiente de pago o vencida en Claro.

    • Avatar de Arturo28
      Arturo28
      Principiante
      11-04-2024

      Donde se encuentra esa normativa que habla de los 270 días que se tiene como plazo?

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¿Cómo puedo dar de baja un número sin bloquear el teléfono?","moderationData":{"__ref":"ModerationData:moderation_data:58300"},"body":"

lo conveniente es ponerlo en prepago

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Tienes que comunicarte al 123 desde tu línea Claro, si sacaste la línea con el equipo te van a hacer pagar para dar de baja el número 

 

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Solo debes explicar al asesor el motivo de la anulación de la línea y que no afecte al móvil. Hazlo por el 123 o el chat de Facebook de claro.

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Hola,

\n

 

\n

Cuando se realiza el bloqueo, se da de baja la línea como el equipo por normativa de Osiptel.

\n

 

\n

Lo que podrías hacer si fueras un postpago, es pasar a prepago y en un plazo de 270 días, la línea se dará de baja automáticamente si no haces una recarga o la otra opción es que lo hagas de manera presencial en un centro de atención, ahí es inmediatamente.

\n

 

\n

Si deseas algo más rápido, puedes solicitar portar a otro operador en modalidad prepago. Recuerda que no debes dejar una deuda pendiente de pago o vencida en Claro.

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Donde se encuentra esa normativa que habla de los 270 días que se tiene como plazo?

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