¿Al bloquear mi número de celular ya no me cobrarían? Tengo 2 líneas y una ya no la utilizo y quisiera darlo de baja pero nadie me contesta, es por eso que quiero saber si al bloquearlo ya no me harán ningún cobro adicional.
El cambio de plan de una línea postpago a prepago se debe realizar con 5 días útiles antes del inicio del ciclo de facturación o entrega de beneficios, que debió realizarse en tu caso el 11 o 12 de junio. Ahora, si aún decides conservar tu línea prepago en Claro, es posible que te cobren el siguiente ciclo de facturación pero tranquilo también se hará un ajuste hasta el día que tu línea sea prepago.
Te aconsejo que realices el pago de tu deuda vencida y cuando se reactive tu servicio hagas la migración a prepago desde la app Mi Claro.
Recuerda que Claro solo te cobrará los días que el servicio estuvo en postpago. De tener alguna duda o consulta, puedes comunicarte con un asesor a través del ClaroBot.
Un bloqueo se realiza por falta de pago, eso se da cuando el sistema de Claro reconoce que no has hecho el pago de tu recibo y se bloquea por morosidad.
En tu caso, solo puedes bloquear el equipo por pérdida o robo. En ese caso, Claro no te cobra, pero tienes que volver a desbloquear el servicio porque después se puede dar de baja y ya no lo vuelves a recuperar la línea.
Recuerda que la baja la puedes dar desde la app Mi Claro.
Si necesitas mayor información puedes comunicarte con un asesor a través del ClaroBot.
Es bueno que sepas que si así lo bloquees te seguirán cobrando, puedes seguir insistiendo al 123 y que puedan recepcionar tu llamada y que puedan dar de baja el servicio o hacer una suspensión temporal (no te cobran el servicio), o puedes comunicarte con un asesor vía Facebook Claro Perú para que te pueda orientar, en este caso sería la mejor opción en este momento.
De que se van a demorar en atenderte, se van a demorar y es razonable por lo que está pasando.
Buenas mi estimado JMatosCh tienes que tener en cuenta que tienes un contrato si el plan es solo chip al realizar el bloqueo el plan seguirá siendo facturado pero tienes la opción si tienes más de 6 meses pagando anular el contrato pero tendrás una multa por incumplimiento de contrato la cual es de los meses que aún te falta para cumplir la fecha de la culminación del contrato.
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¿Al bloquear mi número de celular ya no me cobrarían? Tengo 2 líneas y una ya no la utilizo y quisiera darlo de baja pero nadie me contesta, es por eso que quiero saber si al bloquearlo ya no me harán ningún cobro adicional.
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¿Al bloquear mi número de celular ya no me cobrarían? Tengo 2 líneas y una ya no la utilizo y quisiera darlo de baja pero nadie me contesta, es por eso que quiero saber si al bloquearlo ya no me harán ningún cobro adicional.
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Tengo 2 líneas y una ya no la utilizo y quisiera darlo de baja pero nadie me contesta, es por eso que quiero saber si al bloquearlo ya no me hará...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"AcceptedSolutionMessage:message:39664"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxMHwxNDowLDM5OjF8Mg","node":{"__ref":"ForumReplyMessage:message:39645"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxMHwxNDowLDM5OjF8Mw","node":{"__ref":"ForumReplyMessage:message:39735"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxMHwxNDowLDM5OjF8NA","node":{"__ref":"ForumReplyMessage:message:67190"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxMHwxNDowLDM5OjF8NQ","node":{"__ref":"ForumReplyMessage:message:72425"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:39644":{"__typename":"Conversation","id":"conversation:39644","solved":true,"topic":{"__ref":"ForumTopicMessage:message:39644"},"lastPostingActivityTime":"2022-07-19T13:50:46.356-05:00","lastPostTime":"2021-11-30T19:15:33.062-05:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:39644":{"__typename":"ModerationData","id":"moderation_data:39644","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:39644_7":{"__typename":"Revision","id":"revision:39644_7","lastEditTime":"2022-07-19T13:50:46.356-05:00"},"CachedAsset:theme:customTheme1-1742462829378":{"__typename":"CachedAsset","id":"theme:customTheme1-1742462829378","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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¿Cómo bloquear mi número Claro?","moderationData":{"__ref":"ModerationData:moderation_data:39664"},"body":"
Un bloqueo se realiza por falta de pago, eso se da cuando el sistema de Claro reconoce que no has hecho el pago de tu recibo y se bloquea por morosidad.
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En tu caso, solo puedes bloquear el equipo por pérdida o robo. En ese caso, Claro no te cobra, pero tienes que volver a desbloquear el servicio porque después se puede dar de baja y ya no lo vuelves a recuperar la línea.
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Recuerda que la baja la puedes dar desde la app Mi Claro.
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Si necesitas mayor información puedes comunicarte con un asesor a través del ClaroBot.
Un bloqueo se realiza por falta de pago, eso se da cuando el sistema de Claro reconoce que no has hecho el pago de tu recibo y se bloquea por morosidad.
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En tu caso, solo puedes bloquear el equipo por pérdida o robo. En ese caso, Claro no te cobra, pero tienes que volver a desbloquear el servicio porque después se puede dar de baja y ya no lo vuelves a recuperar la línea.
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Recuerda que la baja la puedes dar desde la app Mi Claro.
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Si necesitas mayor información puedes comunicarte con un asesor a través del ClaroBot.
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Suerte.
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Es bueno que sepas que si así lo bloquees te seguirán cobrando, puedes seguir insistiendo al 123 y que puedan recepcionar tu llamada y que puedan dar de baja el servicio o hacer una suspensión temporal (no te cobran el servicio), o puedes comunicarte con un asesor vía Facebook Claro Perú para que te pueda orientar, en este caso sería la mejor opción en este momento.
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De que se van a demorar en atenderte, se van a demorar y es razonable por lo que está pasando.
Es bueno que sepas que si así lo bloquees te seguirán cobrando, puedes seguir insistiendo al 123 y que puedan recepcionar tu llamada y que puedan dar de baja el servicio o hacer una suspensión temporal (no te cobran el servicio), o puedes comunicarte con un asesor vía Facebook Claro Perú para que te pueda orientar, en este caso sería la mejor opción en este momento.
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De que se van a demorar en atenderte, se van a demorar y es razonable por lo que está pasando.
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Un gusto poder ayudarte.
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Buenas mi estimado JMatosCh tienes que tener en cuenta que tienes un contrato si el plan es solo chip al realizar el bloqueo el plan seguirá siendo facturado pero tienes la opción si tienes más de 6 meses pagando anular el contrato pero tendrás una multa por incumplimiento de contrato la cual es de los meses que aún te falta para cumplir la fecha de la culminación del contrato.
Buenas mi estimado tienes que tener en cuenta que tienes un contrato si el plan es solo chip al realizar el bloqueo el plan seguirá siendo facturado pero tienes la opción si tienes más de 6 meses pagando anular el contrato pero tendrás una multa por incumplimiento de contrato la cual es de los meses que aún te falta para cumplir la fecha de la culminación del contrato.
Espero haberte podido ayudar 👍👍💪💪
Saludos.
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