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Avatar de Diego910
Diego910
Principiante
20-11-2019
Resuelto

¿Cómo me comunico con atención al cliente desde Brasil?

Ya llamé al 123 y una grabadora me responde que mi cel no está programado para este tipo de llamadas. Y mis recibos están al día.
123
atención al cliente
brasil
cobertura internacional
móvil
roaming
  • Avatar de HAGUZ
    HAGUZ
    19-07-2019

    williams5 ¡Hola! Soy HAGUZ Super Usuario.

     

    Puedes descargar una app (no pertenece a Claro) que te permite identificar a quién corresponde los números desconocidos:

     

     

    Descárgala ingresando aquí:  bit.ly/TrueCallerApk

     

    También puedes seguir los pasos de Stormspirt Wil Luiscrc37 

     

    No olviden dejar sus likes :robotwink:

     

Avatar de EnriqueCh
EnriqueCh
Leyenda
20-11-2019
¡Hola, Bro!


Si quieres recibir atención, puedes marcar el +51997990123, escribir al Facebook o Twitter oficial de Claro, o, a: atencionalcliente@claro.com.pe

Es lo más fácil del mundo!

Saludos!

Avatar de Diego910
Diego910
Principiante
20-11-2019
Hola Muchas graciaa por su pronta respuesta. He llamado al telefono dado, pero una grabadora me responde que el cell está temporalmente programado para no hacer este tipo de llamadas. Hay algún código postal adicional al llamar? O talvez esté errando al llamar?
  • Avatar de EnriqueCh
    EnriqueCh
    Leyenda
    21-11-2019
    Hola,
    Copia y pega el número tal y como está:

    +51997990123

    Tu plan es con cobertura internacional?

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me comunico con atención al cliente desde Brasil?","id":"message:30122","revisionNum":3,"repliesCount":4,"author":{"__ref":"User:user:77476"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Equipos"},"conversation":{"__ref":"Conversation:conversation:30122"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:30122"},"body@stripHtml({\"truncateLength\":200})":" Ya llamé al 123 y una grabadora me responde que mi cel no está programado para este tipo de llamadas. Y mis recibos están al día. ","body@stringLength":"136","rawBody":"

Ya llamé al 123 y una grabadora me responde que mi cel no está programado para este tipo de llamadas. Y mis recibos están al día.

","kudosSumWeight":1,"postTime":"2019-11-20T17:35:47.819-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:123","text":"123","time":"2019-12-10T15:39:27.584-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:atención al cliente","text":"atención al cliente","time":"2019-06-03T07:05:57.697-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:brasil","text":"brasil","time":"2020-02-13T12:22:06.865-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:cobertura internacional","text":"cobertura internacional","time":"2019-07-03T11:05:40.500-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDU","node":{"__typename":"Tag","id":"tag:móvil","text":"móvil","time":"2017-04-04T10:50:06.401-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDY","node":{"__typename":"Tag","id":"tag:roaming","text":"roaming","time":"2016-06-13T09:44:26.099-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:30122_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3233},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:30122":{"__typename":"Conversation","id":"conversation:30122","solved":true,"topic":{"__ref":"ForumTopicMessage:message:30122"},"lastPostingActivityTime":"2020-10-26T16:35:26.667-05:00","lastPostTime":"2019-11-20T21:04:04.272-05:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:30122":{"__typename":"ModerationData","id":"moderation_data:30122","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:30122_3":{"__typename":"Revision","id":"revision:30122_3","lastEditTime":"2020-10-26T16:35:26.667-05:00"},"ForumReplyMessage:message:30127":{"__typename":"ForumReplyMessage","id":"message:30127","conversation":{"__ref":"Conversation:conversation:30122"},"author":{"__ref":"User:user:77476"},"revisionNum":3,"uid":30127,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"subject":"Re: ¿Cómo me comunico con atención al cliente desde Brasil?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:30127"},"parent":{"__ref":"AcceptedSolutionMessage:message:30123"},"body":"Hola Muchas graciaa por su pronta respuesta. He llamado al telefono dado, pero una grabadora me responde que el cell está temporalmente programado para no hacer este tipo de llamadas. Hay algún código postal adicional al llamar? O talvez esté errando al llamar?","body@stringLength":"261","rawBody":"Hola Muchas graciaa por su pronta respuesta. He llamado al telefono dado, pero una grabadora me responde que el cell está temporalmente programado para no hacer este tipo de llamadas. Hay algún código postal adicional al llamar? O talvez esté errando al llamar?","kudosSumWeight":0,"repliesCount":1,"postTime":"2019-11-20T18:17:06.098-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:30127_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3165},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"ForumReplyMessage:message:30133"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1744188244772":{"__typename":"CachedAsset","id":"theme:customTheme1-1744188244772","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Si quieres recibir atención, puedes marcar el +51997990123, escribir al Facebook o Twitter oficial de Claro, o, a: atencionalcliente@claro.com.pe

Es lo más fácil del mundo!

Saludos!

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Si quieres recibir atención, puedes marcar el +51997990123, escribir al Facebook o Twitter oficial de Claro, o, a: atencionalcliente@claro.com.pe

Es lo más fácil del mundo!

Saludos!

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Hola el número a comunicarte es el +51997990123 y es gratis.

El 123 solo funciona a nivel nacional en el país donde adquiriste.

Saludos

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Copia y pega el número tal y como está:

+51997990123

Tu plan es con cobertura internacional?

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