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Avatar de _Bere_mena_
_Bere_mena_
Principiante
01-16-2023
Resuelto

¿Cómo hacer para que atención del cliente, atienda al cliente?

Llamo a Atención al Cliente, me hacen ingresar todos los datos y cuando los asesores deben tomar la llamada me cortan, una hora tratando de que me atiendan por WhatsApp, y solo me responden "Por favor, espéranos unos segundos, nuestros asesores te atenderán pronto"... un DESASTRE

atención al cliente
claro

11 Respuestas

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    • Avatar de Edhi
      Edhi
      Profesional
      04-27-2023
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      Tienes que tener paciencia suele pasar .. sigue insistiendo, Ami me pasó lo mismo tuve que volver a llamar después de unos días y recién me dieron solución a mi problema

  • Avatar de SFtasy9
    SFtasy9
    Leyenda
    01-16-2023
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    Hola, _Bere_mena_ 

     

    Te sugiero comunicarte a través del ClaroBot y colocar la palabra Asesor. Así podrán derivarte a uno y te atenderán súper rápido y podrán ayudarte con tu consulta.

     

     

  • Avatar de CA-RQ1
    CA-RQ1
    Profesional
    01-17-2023
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    Hola _Bere_mena_  espero te encuentres bien. Respecto a tu pregunta te super recomiendo que llames al 123 opción 3, opción 3 nuevamente, ellos responden enseguida y te derivan al área pertinente de acuerdo sea tu caso. Los mensajes de wsap suelen demorar y debes de poner la palabra correcta. Clarobot también es otra opción pero a mi experiencia, nunca falla comunicarse por llamada con un asesor.

    Espero haberte ayudado, de ser así te agradecería le dieras like a mi respuesta y marques como solucón, saludos !

    • Avatar de _Bere_mena_
      _Bere_mena_
      Principiante
      01-18-2023
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      llamé, ingrese mi numero de celular, ingresé opción 3 y luego nuevamente opción 3, para que finalmente me cortaran la llamada, así durante tres llamadas.

  • Avatar de AndersonJgarcia
    AndersonJgarcia
    Leyenda
    01-20-2023
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    Hola, 🤗👋

     

    Escribe al Whatsapp de Claro y escribe "Asesor" sin comillas. +51915020030

     

    Una respuesta precisa. Espero te funcione y si es así no olvides darle like y marcar como solución. 🤗🍀

  • Avatar de Taysi
    Taysi
    Principiante
    01-29-2023
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    Tienes que acercarte a la misma empresa de tu proveedor ¡CLARO!

    Porque ahora están ocupados... 

  • Avatar de Elandres_doble
    Elandres_doble
    Aficionado
    01-29-2023
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    Hola criatura:robotmad:   te recomiendo te acerques a alguna oficina de claro y soluciónes tus consultas con algún ascensor en persona, ya que por teléfono a veces es un poco complicado. Así conseguirás que atención al cliente, atienda al. Cliente!

     

    Deja un like a mi respuesta y yo dejare uno en tu pregunta así crecemos todos! :heart:

  • Avatar de AndersonJgarcia
    AndersonJgarcia
    Leyenda
    02-05-2023
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    Hola 😉👍

     

    Lo que pasa es que en los protocolos de Claro, los casos complicados o sin solución se postergan. Y se excluye al cliente por cierto tiempo. Me ha pasado, yo llame desde otro número y me atendieron, trata de hacerlo a ver.

     

    Si te ayudé dale like y marca como solución. 🙌😉

  • Avatar de Poolmaximus14
    Poolmaximus14
    Profesional
    03-23-2023
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    Debido a la alta demanda de usuarios que se encuentran en línea, te sugiero que pongas en práctica lo siguiente: 

     

    - Si llamas desde tu móvil claro al 123, te sugiero mantenerte atento/a para que puedan contactar con un asesor disponible

    - Si llamas desde cualquier móvil o fijo de otro operador puede llamar al 0-800-00-123 y seguir los pasos sin costo 

    - Puedes marcar el (01) 620 0123 desde cualquier móvil o fijo con costo.

    Si en caso la comunicación demorará mucho tiempo al momento de contactar a un asesor pasados más de 20 segundos te sugiero cortar y volver a llamar a cualquier a de estos números 🤭

    En cualquiera de las opciones puedes hacerlo vía telefónica o por internet a través de los canales de whatasapp a través de este enlace:

    https://api.whatsapp.com/send/?phone=51954305555&text=Hola%20Claro,%20necesito%20ayuda%20por%20favor

     

    https://api.whatsapp.com/send?phone=51915020030&text=¡Hola,%20ClaroBot!%20Tengo%20una%20pregunta&source=&data=&app_absent=

     

    Espero haber sido de ayuda. 

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Llamo a Atención al Cliente, me hacen ingresar todos los datos y cuando los asesores deben tomar la llamada me cortan, una hora tratando de que me atiendan por WhatsApp, y solo me responden \"Por favor, espéranos unos segundos, nuestros asesores te atenderán pronto\"... un DESASTRE

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Llamo a Atención al Cliente, me hacen ingresar todos los datos y cuando los asesores deben tomar la llamada me cortan, una hora tratando de que me atiendan por WhatsApp, y solo me responden \"Por favor, espéranos unos segundos, nuestros asesores te atenderán pronto\"... un DESASTRE

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¿Cómo hacer para que atención del cliente, atienda al cliente?","moderationData":{"__ref":"ModerationData:moderation_data:78851"},"body":"

Hola _Bere_mena_ si todavía no resuelves tu problema, te recomiendo que te acerques alguna de las oficinas de claro para atención al cliente, puedes agendar tu cita en el siguiente enlace: https://www.claro.com.pe/personas/agenda-tu-cita/

Si te ayude, puedes poner como solución mi respuesta y regalarme un like 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":3,"postTime":"2023-02-13T03:33:50.750-05:00","lastPublishTime":"2023-02-13T03:33:50.750-05:00","metrics":{"__typename":"MessageMetrics","views":2534},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:78593/message:78851","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:79449"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"637","rawBody":"

Hola si todavía no resuelves tu problema, te recomiendo que te acerques alguna de las oficinas de claro para atención al cliente, puedes agendar tu cita en el siguiente enlace: https://www.claro.com.pe/personas/agenda-tu-cita/

Si te ayude, puedes poner como solución mi respuesta y regalarme un like 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:78851_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:79449":{"__typename":"ModerationData","id":"moderation_data:79449","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:79449":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:160824"},"id":"message:79449","revisionNum":1,"uid":79449,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:78851"},"conversation":{"__ref":"Conversation:conversation:78593"},"subject":"Re: ¿Cómo hacer para que atención del cliente, atienda al cliente?","moderationData":{"__ref":"ModerationData:moderation_data:79449"},"body":"

Tienes que tener paciencia suele pasar .. sigue insistiendo, Ami me pasó lo mismo tuve que volver a llamar después de unos días y recién me dieron solución a mi problema

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"171","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-04-27T10:30:49.978-05:00","lastPublishTime":"2023-04-27T10:30:49.978-05:00","metrics":{"__typename":"MessageMetrics","views":599},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:78593/message:79449","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"176","rawBody":"

Tienes que tener paciencia suele pasar .. sigue insistiendo, Ami me pasó lo mismo tuve que volver a llamar después de unos días y recién me dieron solución a mi problema

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:79449_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:71866":{"__typename":"User","id":"user:71866","uid":71866,"login":"SFtasy9","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-08-06T11:59:27.490-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS03MTg2Ni05NDEyaUUwRjkzMDUxMEFEMEEyM0Q"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:71866"},"ModerationData:moderation_data:78594":{"__typename":"ModerationData","id":"moderation_data:78594","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:78594":{"__typename":"AcceptedSolutionMessage","uid":78594,"id":"message:78594","revisionNum":4,"author":{"__ref":"User:user:71866"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:78593"},"conversation":{"__ref":"Conversation:conversation:78593"},"subject":"Re: ¿Cómo hacer para que atención del cliente, atienda al cliente?","moderationData":{"__ref":"ModerationData:moderation_data:78594"},"body":"

Hola, _Bere_mena_ 

\n

 

\n

Te sugiero comunicarte a través del ClaroBot y colocar la palabra Asesor. Así podrán derivarte a uno y te atenderán súper rápido y podrán ayudarte con tu consulta.

\n

 

\n

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"postTime":"2023-01-16T16:13:47.956-05:00","lastPublishTime":"2023-12-13T14:56:08.760-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":2714},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:78593/message:78594","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:78609"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"611","rawBody":"

Hola,  

\n

 

\n

Te sugiero comunicarte a través del ClaroBot y colocar la palabra Asesor. Así podrán derivarte a uno y te atenderán súper rápido y podrán ayudarte con tu consulta.

\n

 

\n

 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:78594_4"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"223","videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:78609":{"__typename":"ModerationData","id":"moderation_data:78609","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:78609":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:158157"},"id":"message:78609","revisionNum":1,"uid":78609,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"AcceptedSolutionMessage:message:78594"},"conversation":{"__ref":"Conversation:conversation:78593"},"subject":"Re: ¿Cómo hacer para que atención del cliente, atienda al cliente?","moderationData":{"__ref":"ModerationData:moderation_data:78609"},"body":"

claro bot me derivo con un asesor que demoró en responderme por wpp 50 minutos

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"80","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-01-18T10:22:08.309-05:00","lastPublishTime":"2023-01-18T10:22:08.309-05:00","metrics":{"__typename":"MessageMetrics","views":2661},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:78593/message:78609","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"85","rawBody":"

claro bot me derivo con un asesor que demoró en responderme por wpp 50 minutos

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:78609_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:158042":{"__typename":"User","id":"user:158042","uid":158042,"login":"CA-RQ1","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-01-11T08:42:42.134-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:31"},"entityType":"USER","eventPath":"community:xnuvx57277/user:158042"},"ModerationData:moderation_data:78596":{"__typename":"ModerationData","id":"moderation_data:78596","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:78596":{"__typename":"ForumReplyMessage","uid":78596,"id":"message:78596","revisionNum":1,"author":{"__ref":"User:user:158042"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:78593"},"conversation":{"__ref":"Conversation:conversation:78593"},"subject":"Re: ¿Cómo hacer para que atención del cliente, atienda al cliente?","moderationData":{"__ref":"ModerationData:moderation_data:78596"},"body":"

Hola _Bere_mena_  espero te encuentres bien. Respecto a tu pregunta te super recomiendo que llames al 123 opción 3, opción 3 nuevamente, ellos responden enseguida y te derivan al área pertinente de acuerdo sea tu caso. Los mensajes de wsap suelen demorar y debes de poner la palabra correcta. Clarobot también es otra opción pero a mi experiencia, nunca falla comunicarse por llamada con un asesor.

Espero haberte ayudado, de ser así te agradecería le dieras like a mi respuesta y marques como solucón, saludos !

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2023-01-16T20:45:53.930-05:00","lastPublishTime":"2023-01-16T20:45:53.930-05:00","metrics":{"__typename":"MessageMetrics","views":2666},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:78593/message:78596","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:78610"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"editFrozen":false,"body@stringLength":"727","rawBody":"

Hola   espero te encuentres bien. Respecto a tu pregunta te super recomiendo que llames al 123 opción 3, opción 3 nuevamente, ellos responden enseguida y te derivan al área pertinente de acuerdo sea tu caso. Los mensajes de wsap suelen demorar y debes de poner la palabra correcta. Clarobot también es otra opción pero a mi experiencia, nunca falla comunicarse por llamada con un asesor.

Espero haberte ayudado, de ser así te agradecería le dieras like a mi respuesta y marques como solucón, saludos !

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llamé, ingrese mi numero de celular, ingresé opción 3 y luego nuevamente opción 3, para que finalmente me cortaran la llamada, así durante tres llamadas.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"155","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-01-18T10:23:55.703-05:00","lastPublishTime":"2023-01-18T10:23:55.703-05:00","metrics":{"__typename":"MessageMetrics","views":2652},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:78593/message:78610","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"160","rawBody":"

llamé, ingrese mi numero de celular, ingresé opción 3 y luego nuevamente opción 3, para que finalmente me cortaran la llamada, así durante tres llamadas.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:78610_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:157893":{"__typename":"User","id":"user:157893","uid":157893,"login":"AndersonJgarcia","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-01-04T12:19:06.107-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:157893"},"ModerationData:moderation_data:78635":{"__typename":"ModerationData","id":"moderation_data:78635","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:78635":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:157893"},"id":"message:78635","revisionNum":1,"uid":78635,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:78593"},"conversation":{"__ref":"Conversation:conversation:78593"},"subject":"Re: ¿Cómo hacer para que atención del cliente, atienda al cliente?","moderationData":{"__ref":"ModerationData:moderation_data:78635"},"body":"

Hola, 🤗👋

 

Escribe al Whatsapp de Claro y escribe \"Asesor\" sin comillas. +51915020030

 

Una respuesta precisa. Espero te funcione y si es así no olvides darle like y marcar como solución. 🤗🍀

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"215","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-01-19T19:30:29.887-05:00","lastPublishTime":"2023-01-19T19:30:29.887-05:00","metrics":{"__typename":"MessageMetrics","views":2647},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:78593/message:78635","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"240","rawBody":"

Hola, 🤗👋

 

Escribe al Whatsapp de Claro y escribe \"Asesor\" sin comillas. +51915020030

 

Una respuesta precisa. Espero te funcione y si es así no olvides darle like y marcar como solución. 🤗🍀

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:78635_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:158507":{"__typename":"User","id":"user:158507","uid":158507,"login":"Taysi","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-01-28T22:44:17.877-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:158507"},"ModerationData:moderation_data:78710":{"__typename":"ModerationData","id":"moderation_data:78710","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:78710":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:158507"},"id":"message:78710","revisionNum":1,"uid":78710,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:78593"},"conversation":{"__ref":"Conversation:conversation:78593"},"subject":"Re: ¿Cómo hacer para que atención del cliente, atienda al cliente?","moderationData":{"__ref":"ModerationData:moderation_data:78710"},"body":"

Tienes que acercarte a la misma empresa de tu proveedor ¡CLARO!

Porque ahora están ocupados... 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"103","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-01-28T22:46:14.653-05:00","lastPublishTime":"2023-01-28T22:46:14.653-05:00","metrics":{"__typename":"MessageMetrics","views":2618},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:78593/message:78710","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"113","rawBody":"

Tienes que acercarte a la misma empresa de tu proveedor ¡CLARO!

Porque ahora están ocupados... 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:78710_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:158479":{"__typename":"User","id":"user:158479","uid":158479,"login":"Elandres_doble","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-01-28T00:49:47.322-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:32"},"entityType":"USER","eventPath":"community:xnuvx57277/user:158479"},"ModerationData:moderation_data:78723":{"__typename":"ModerationData","id":"moderation_data:78723","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:78723":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:158479"},"id":"message:78723","revisionNum":1,"uid":78723,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:78593"},"conversation":{"__ref":"Conversation:conversation:78593"},"subject":"Re: ¿Cómo hacer para que atención del cliente, atienda al cliente?","moderationData":{"__ref":"ModerationData:moderation_data:78723"},"body":"

Hola criatura:robotmad:   te recomiendo te acerques a alguna oficina de claro y soluciónes tus consultas con algún ascensor en persona, ya que por teléfono a veces es un poco complicado. Así conseguirás que atención al cliente, atienda al. Cliente!

 

Deja un like a mi respuesta y yo dejare uno en tu pregunta así crecemos todos! :heart:

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-01-29T17:19:21.001-05:00","lastPublishTime":"2023-01-29T17:19:21.001-05:00","metrics":{"__typename":"MessageMetrics","views":2612},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:78593/message:78723","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"376","rawBody":"

Hola criatura:robotmad:   te recomiendo te acerques a alguna oficina de claro y soluciónes tus consultas con algún ascensor en persona, ya que por teléfono a veces es un poco complicado. Así conseguirás que atención al cliente, atienda al. Cliente!

 

Deja un like a mi respuesta y yo dejare uno en tu pregunta así crecemos todos! :heart:

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:78723_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:78807":{"__typename":"ModerationData","id":"moderation_data:78807","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:78807":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:157893"},"id":"message:78807","revisionNum":1,"uid":78807,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:78593"},"conversation":{"__ref":"Conversation:conversation:78593"},"subject":"Re: ¿Cómo hacer para que atención del cliente, atienda al cliente?","moderationData":{"__ref":"ModerationData:moderation_data:78807"},"body":"

Hola 😉👍

 

Lo que pasa es que en los protocolos de Claro, los casos complicados o sin solución se postergan. Y se excluye al cliente por cierto tiempo. Me ha pasado, yo llame desde otro número y me atendieron, trata de hacerlo a ver.

 

Si te ayudé dale like y marca como solución. 🙌😉

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-02-05T09:54:42.702-05:00","lastPublishTime":"2023-02-05T09:54:42.702-05:00","metrics":{"__typename":"MessageMetrics","views":2573},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:78593/message:78807","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"327","rawBody":"

Hola 😉👍

 

Lo que pasa es que en los protocolos de Claro, los casos complicados o sin solución se postergan. Y se excluye al cliente por cierto tiempo. Me ha pasado, yo llame desde otro número y me atendieron, trata de hacerlo a ver.

 

Si te ayudé dale like y marca como solución. 🙌😉

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:78807_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:77573":{"__typename":"User","id":"user:77573","uid":77573,"login":"Poolmaximus14","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-11-21T16:36:50.727-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:31"},"entityType":"USER","eventPath":"community:xnuvx57277/user:77573"},"ModerationData:moderation_data:79113":{"__typename":"ModerationData","id":"moderation_data:79113","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:79113":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:77573"},"id":"message:79113","revisionNum":1,"uid":79113,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:78593"},"conversation":{"__ref":"Conversation:conversation:78593"},"subject":"Re: ¿Cómo hacer para que atención del cliente, atienda al cliente?","moderationData":{"__ref":"ModerationData:moderation_data:79113"},"body":"

Debido a la alta demanda de usuarios que se encuentran en línea, te sugiero que pongas en práctica lo siguiente: 

 

- Si llamas desde tu móvil claro al 123, te sugiero mantenerte atento/a para que puedan contactar con un asesor disponible

- Si llamas desde cualquier móvil o fijo de otro operador puede llamar al 0-800-00-123 y seguir los pasos sin costo 

- Puedes marcar el (01) 620 0123 desde cualquier móvil o fijo con costo.

Si en caso la comunicación demorará mucho tiempo al momento de contactar a un asesor pasados más de 20 segundos te sugiero cortar y volver a llamar a cualquier a de estos números 🤭

En cualquiera de las opciones puedes hacerlo vía telefónica o por internet a través de los canales de whatasapp a través de este enlace:

https://api.whatsapp.com/send/?phone=51954305555&text=Hola%20Claro,%20necesito%20ayuda%20por%20favor

 

https://api.whatsapp.com/send?phone=51915020030&text=¡Hola,%20ClaroBot!%20Tengo%20una%20pregunta&source=&data=&app_absent=

 

Espero haber sido de ayuda. 

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Debido a la alta demanda de usuarios que se encuentran en línea, te sugiero que pongas en práctica lo siguiente: 

 

- Si llamas desde tu móvil claro al 123, te sugiero mantenerte atento/a para que puedan contactar con un asesor disponible

- Si llamas desde cualquier móvil o fijo de otro operador puede llamar al 0-800-00-123 y seguir los pasos sin costo 

- Puedes marcar el (01) 620 0123 desde cualquier móvil o fijo con costo.

Si en caso la comunicación demorará mucho tiempo al momento de contactar a un asesor pasados más de 20 segundos te sugiero cortar y volver a llamar a cualquier a de estos números 🤭

En cualquiera de las opciones puedes hacerlo vía telefónica o por internet a través de los canales de whatasapp a través de este enlace:

https://api.whatsapp.com/send/?phone=51954305555&text=Hola%20Claro,%20necesito%20ayuda%20por%20favor

 

https://api.whatsapp.com/send?phone=51915020030&text=¡Hola,%20ClaroBot!%20Tengo%20una%20pregunta&source=&data=&app_absent=

 

Espero haber sido de ayuda. 

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