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ROMINAC
Principiante
09-06-2020
Resuelto

¿Cómo acceder al plan de emergencia de S/19.90?

Tengo un recibo facturado en junio por 85 soles y recién vence este 14 de junio, es una línea postpago por 18 meses.

¿Qué pasos debo seguir para que me den el plan de emergencia de S/19.90 y por cuánto puedo estar en este plan?

facturación
móvil
recibos

2 Respuestas

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  • Avatar de ivan1985
    ivan1985
    Leyenda
    09-06-2020

    Hola ROMINAC 

     

    Comentarte que el servicio de emergencia ya no está vigente, ahora, si quisieras pagar menos lo que tendrías que hacer es solicitar un cambio de plan, eso lo puedes conseguir desde la app Mi Claro.

     

    Te dejo la ruta: Inicio > Plan > Cambia de plan

     

    Recuerda que al tener un contrato vigente, se te cobrará una penalidad proporcional por realizar el cambio. No olvides que tienes a tu disposición el inbox del Facebook de Claro Perú.

     

    Un Saludo!!!

    Si te ayuda la información, no olvides marcar mi respuesta como solución!!!     

    • Avatar de Liduvina
      Liduvina
      Principiante
      13-06-2020

      El Lunes 18 de Mayo recibí una comunicaciòn de Claro indicandome q mi servicio cambia a SERVICIO DE EMERGENCIA bajo nuevas condiciones, de tal manera q NO usé mis datos hasta el día de hoy..Sin embargo me han facturado en Mayo mi Plan completo...Y cómo me facturaran Junio si en base a su comunicaciòn, no utilicé mis Datos??..Gracias por su  atenciòn

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Tengo un recibo facturado en junio por 85 soles y recién vence este 14 de junio, es una línea postpago por 18 meses.

¿Qué pasos debo seguir para que me den el plan de emergencia de S/19.90 y por cuánto puedo estar en este plan?

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Tengo un recibo facturado en junio por 85 soles y recién vence este 14 de junio, es una línea postpago por 18 meses.

¿Qué pasos debo seguir para que me den el plan de emergencia de S/19.90 y por cuánto puedo estar en este plan?

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¿Cómo acceder al plan de emergencia de S/19.90?","moderationData":{"__ref":"ModerationData:moderation_data:46440"},"body":"

Hola ROMINAC 

\n

 

\n

Comentarte que el servicio de emergencia ya no está vigente, ahora, si quisieras pagar menos lo que tendrías que hacer es solicitar un cambio de plan, eso lo puedes conseguir desde la app Mi Claro.

\n

 

\n

Te dejo la ruta: Inicio > Plan > Cambia de plan

\n

 

\n

\n

Recuerda que al tener un contrato vigente, se te cobrará una penalidad proporcional por realizar el cambio. No olvides que tienes a tu disposición el inbox del Facebook de Claro Perú.

\n

 

\n

Un Saludo!!!

Si te ayuda la información, no olvides marcar mi respuesta como solución!!! 

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El Lunes 18 de Mayo recibí una comunicaciòn de Claro indicandome q mi servicio cambia a SERVICIO DE EMERGENCIA bajo nuevas condiciones, de tal manera q NO usé mis datos hasta el día de hoy..Sin embargo me han facturado en Mayo mi Plan completo...Y cómo me facturaran Junio si en base a su comunicaciòn, no utilicé mis Datos??..Gracias por su  atenciòn

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