Discusión del foro

Principiante

16-03-2021

Resuelto

Error en Claro Video

Cuando quiero ingresar a Claro Video en mi celular o en mi Smart TV Samsung me sale administrar perfiles, cuando le doy ahí me sale error y no se puede hacer nada, antes no tenía problema con la app ...

Leyenda

16-03-2021

Hola,

¿Exactamente que error sale?

Como consejo desinstala la aplicación, borra el caché y vuelve a probar, si no funciona, deberás reportarlo con Claro a través del ClaroBot para que te echen una mano con eso.

No te preocupes que todo tiene una solución.

Saludos.

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Hola,

¿Exactamente que error sale?

Como consejo desinstala la aplicación, borra el caché y vuelve a probar, si no funciona, deberás reportarlo con Claro a través del ClaroBot para que te echen una mano con eso.

No te preocupes que todo tiene una solución.

Saludos.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2021-03-16T17:46:37.236-05:00","lastPublishTime":"2024-01-08T13:02:50.500-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":9274},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-video/message:63743/message:63746","readOnly":false,"editFrozen":false,"body@stringLength":"726","rawBody":"

Hola,

¿Exactamente que error sale?

Como consejo desinstala la aplicación, borra el caché y vuelve a probar, si no funciona, deberás reportarlo con Claro a través del ClaroBot para que te echen una mano con eso.

No te preocupes que todo tiene una solución.

Saludos.

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