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123Sonia
Principiante
07-04-2022
Resuelto

Error al abrir la app de Claro Video

Me sale el siguiente error al abrir la app de Claro Video:

 

claro video
error

2 Respuestas

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  • Avatar de Stormspirt
    Stormspirt
    Leyenda
    07-04-2022

    Hola amigo,

     

    Si estás presentando fallas en la app tanto como en la web, te sugiero para ambos casos borrar los datos de caché, eliminar la app y luego descargarla nuevamente. Con eso ya no tendrías que tener problemas. 

    Ahora, si el error persiste, lo mejor será que lo reportes por el ClaroBot, un asesor podrá ayudarte a solucionarlo.

     

    Saludos.

    • Avatar de 123Sonia
      123Sonia
      Principiante
      08-04-2022

      La pagina web tambien presenta el mismo error.

       

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Me sale el siguiente error al abrir la app de Claro Video:

\n

 

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Me sale el siguiente error al abrir la app de Claro Video:

\n

 

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Error al abrir la app de Claro Video","moderationData":{"__ref":"ModerationData:moderation_data:75205"},"body":"

Hola amigo,

\n

 

\n

Si estás presentando fallas en la app tanto como en la web, te sugiero para ambos casos borrar los datos de caché, eliminar la app y luego descargarla nuevamente. Con eso ya no tendrías que tener problemas. 

\n

Ahora, si el error persiste, lo mejor será que lo reportes por el ClaroBot, un asesor podrá ayudarte a solucionarlo.

\n

 

\n

Saludos.

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La pagina web tambien presenta el mismo error.

 

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