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Avatar de aguilareal
aguilareal
Principiante
07-04-2019
Resuelto

¿Por qué en Claro Video ya no funciona con Roku?

Buenas noches. Desde hace algunas semanas ha dejado de funcionar Claro Video en Roku. La desinstalo y la reinstalo y no pasa nada, ¿alguna solución? Se agradece su atención.

claro video
problemas
Roku

3 Respuestas

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  • Avatar de Lucho1688
    Lucho1688
    Maestro
    08-04-2019

    Hola, aguilareal. De este lado Lucho,

     

    Te cuento que actualmente no está disponible en Roku, es por ello que no puedes verlo por ahí.

     

    Espero haberte ayudado, no olvides marcar tu respuesta como solución y dejar tu poderoso like.

     

    Lucho.

  • Avatar de HAGUZ
    HAGUZ
    Leyenda
    08-04-2019

    aguilareal

     

    ¿A fecha continua el problema? Puede comunicarse también al 0800-00-353 con el área de Claro Video y Claro Música para que puedan asistirlo personalizadamente.

     

    Saludos.

    • Avatar de guane18
      guane18
      Principiante
      17-04-2019
      Buenas noches.
      Escribo desde Colombia. La aplicación de Claro Video dejó de funcionar en el Roku desde la actualización 1.1 de Marzo 1 de 2019. La versión 1.2 de Abril 4 tampoco funciona. Por favor su ayuda con una solución a este problema. Gracias.
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Desde hace algunas semanas ha dejado de funcionar Claro Video en Roku. La desinstalo y la reinstalo y no pasa nada, ¿alguna solución? Se agradece su atención.","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"AcceptedSolutionMessage:message:19110"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8Mg","node":{"__ref":"ForumReplyMessage:message:19117"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:19097":{"__typename":"Conversation","id":"conversation:19097","solved":true,"topic":{"__ref":"ForumTopicMessage:message:19097"},"lastPostingActivityTime":"2020-08-11T12:25:44.949-05:00","lastPostTime":"2019-04-16T21:40:18.912-05:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:19097":{"__typename":"ModerationData","id":"moderation_data:19097","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:19097_5":{"__typename":"Revision","id":"revision:19097_5","lastEditTime":"2020-08-11T12:25:44.949-05:00"},"CachedAsset:theme:customTheme1-1744274284133":{"__typename":"CachedAsset","id":"theme:customTheme1-1744274284133","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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¿Por qué en Claro Video ya no funciona con Roku?","moderationData":{"__ref":"ModerationData:moderation_data:19110"},"body":"

Hola, aguilareal. De este lado Lucho,

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Te cuento que actualmente no está disponible en Roku, es por ello que no puedes verlo por ahí.

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Espero haberte ayudado, no olvides marcar tu respuesta como solución y dejar tu poderoso like.

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Lucho.

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aguilareal

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¿A fecha continua el problema? Puede comunicarse también al 0800-00-353 con el área de Claro Video y Claro Música para que puedan asistirlo personalizadamente.

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Saludos.

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Escribo desde Colombia. La aplicación de Claro Video dejó de funcionar en el Roku desde la actualización 1.1 de Marzo 1 de 2019. La versión 1.2 de Abril 4 tampoco funciona. Por favor su ayuda con una solución a este problema. Gracias.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-04-16T21:40:18.912-05:00","lastPublishTime":"2019-04-16T21:40:18.912-05:00","metrics":{"__typename":"MessageMetrics","views":70306},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-video/message:19097/message:19354","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:19097"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:es_ES-components/nodes/NodeLink-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/nodes/NodeLink-1734021423000","value":{"place":"Lugar {name}"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/EscalatedMessageBanner-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/EscalatedMessageBanner-1734021423000","value":{"escalationMessage":"Escalado a Salesforce por {username} el {date}","viewDetails":"Ver detalles","modalTitle":"Detalles del caso","escalatedBy":"Escalado por: ","escalatedOn":"Escalado el: ","caseNumber":"Número de caso: ","status":"Estado: ","lastUpdateDate":"Última actualización: ","automaticEscalation":"escalada automática","anonymous":"Anónimo"},"localOverride":false},"CachedAsset:text:es_ES-components/users/UserLink-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/users/UserLink-1734021423000","value":{"authorName":"Ver perfil: {author}","anonymous":"Anónimo"},"localOverride":false},"CachedAsset:text:es_ES-shared/client/components/users/UserRank-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-shared/client/components/users/UserRank-1734021423000","value":{"rankName":"{rankName}","userRank":"Rango de autor {rankName}"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageTime-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageTime-1734021423000","value":{"postTime":"Publicado: {time}","lastPublishTime":"Última actualización: {time}","conversation.lastPostingActivityTime":"Última actividad de publicación: {time}","conversation.lastPostTime":"Último horario de publicación: {time}","moderationData.rejectTime":"Horario de rechazo: {time}"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageSolvedBadge-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageSolvedBadge-1734021423000","value":{"solved":"Resuelto"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageSubject-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageSubject-1734021423000","value":{"noSubject":"(sin asunto)"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageBody-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageBody-1734021423000","value":{"showMessageBody":"Mostrar más","mentionsErrorTitle":"{mentionsType, select, board {Tablero} user {Usuario} message {Mensaje} other {}} Ya no está disponible","mentionsErrorMessage":"El/la {mentionsType} que estás intentando ver ha sido eliminado/a de la comunidad.","videoProcessing":"El vídeo se está procesando. 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