Por qué no puedo registrarme en Claro Video, al momento de ingresar mi número de celular me sale: "registro inválido, línea se encuentra en blacklist". Qué significa esto y por qué este mensaje, no entiendo. Me lo pueden explicar por favor y como dar solución a este caso. Gracias.
Hola, Jorlulaal.
El servicio de Black List sirve para restringir el servicio de valor agregado, es decir suscripciones (juegos chistes u horóscopo), ya que por lo general estás suscripciones generan adicionales en los servicios móviles.
Debes de tener en cuenta que Claro Vídeo se encuentra dentro de la categoría de servicios de valor agregados (VAS) por tal motivo el Black List lo restringe y no permite el registro.
Si deseas acceder a Claro Vídeo deberás de solicitar la desafiliación del servicio de Black List. Para que no te cobren adicionales por suscripciones, te sugiero hacer un seguimiento quincenal de tu línea y comunicarte al 123 para que puedan eliminar alguna suscripción o al 0 800 00 123 marcando desde cualquier fijo o móvil, para que de esa manera puedas gozar del beneficio de Claro Vídeo.
Espero haber sido de ayuda :)
Hola, aplica para algunos casos, tengo conocimiento de líneas afiliadas al BLACK LIST y se han registrado en CLARO VIDEO con normalidad.
Hola ah que se debe que no puedo registrarme en claro video
Gabo30282 ha escrito:Hola, Jorlulaal.
El servicio de Black List sirve para restringir el servicio de valor agregado, es decir suscripciones (juegos chistes u horóscopo), ya que por lo general estás suscripciones generan adicionales en los servicios móviles.
Debes de tener en cuenta que Claro Vídeo se encuentra dentro de la categoría de servicios de valor agregados (VAS) por tal motivo el Black List lo restringe y no permite el registro.
Si deseas acceder a Claro Vídeo deberás de solicitar la desafiliación del servicio de Black List. Para que no te cobren adicionales por suscripciones, te sugiero hacer un seguimiento quincenal de tu línea y comunicarte al 123 para que puedan eliminar alguna suscripción o al 0 800 00 123 marcando desde cualquier fijo o móvil, para que de esa manera puedas gozar del beneficio de Claro Vídeo.
Espero haber sido de ayuda :)
Ok gracias
Al adquirir un paquete 2 Play me dijeron que podía tener 24 meses de Claro Video para ello me pidieron un correo pero necesito la clave y cada vez que llamo a claro me dicen que me van a derivar con el área indicada y me cuelga la llamada -.-
Hola Gustavo,
Estos son los pasos para la activación al contratar 2 Play.
Intenta y coméntanos como te fue.
Contraté un 2 Play con la promoción de Claro Video por 24 meses, seguí los pasos de la web, que me orientó el personal de Claro por vía telefónica y nada.
Se llamó al área administrativa, ellos derivan al área técnica, el área técnica deriva al área administrativa, POR FAVOR DAR SOLUCION.
Al regístrame y colocar mi clave en Claro Video, sale un aviso de "NO HAY SERVICIOS DISPONIBLES"
Hola Searord
Los comentarios supra describen algunos descartes que pueden servirte.
Si eres servicio fijo no olvides que antes de registrarte en Claro Video debes tener una cuenta en Mi Claro, esto es indispensable y fácil de hacer. :manhappy:
Por cierto, el correo de usuario que ingreses en Mi Claro debe ser el mismo que está registrado en tu servicio fijo, puedes confirmar esta información escribiendo a los siguientes medios:
Si presentas alguna dificultad, puedes comentarlo a la comunidad.
¡Saludos!
JP
Por qué no puedo registrarme en Claro Video, al momento de ingresar mi número de celular me sale: \"registro inválido, línea se encuentra en blacklist\". Qué significa esto y por qué este mensaje, no entiendo. Me lo pueden explicar por favor y como dar solución a este caso. Gracias.
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un ciudadano Limeño, todos tenemos derechos, deberes y obligaciones. http://bit.ly/2HeDJbp","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-07T18:52:11.588-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0xMzI5LTQxOTBpMTQ2RTREM0EzNUQ2MjE1Qg"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:1329"},"AcceptedSolutionMessage:message:4032":{"__typename":"AcceptedSolutionMessage","uid":4032,"id":"message:4032","revisionNum":2,"author":{"__ref":"User:user:7517"},"readOnly":false,"repliesCount":4,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:claro-video"},"parent":{"__ref":"ForumTopicMessage:message:4029"},"conversation":{"__ref":"Conversation:conversation:4029"},"subject":"Re: ¿Por qué no puedo registrarme en Claro Video?","moderationData":{"__ref":"ModerationData:moderation_data:4032"},"body":"Hola, Jorlulaal.
\n\n
El servicio de Black List sirve para restringir el servicio de valor agregado, es decir suscripciones (juegos chistes u horóscopo), ya que por lo general estás suscripciones generan adicionales en los servicios móviles.
\n\n
Debes de tener en cuenta que Claro Vídeo se encuentra dentro de la categoría de servicios de valor agregados (VAS) por tal motivo el Black List lo restringe y no permite el registro.
\n\n
Si deseas acceder a Claro Vídeo deberás de solicitar la desafiliación del servicio de Black List. Para que no te cobren adicionales por suscripciones, te sugiero hacer un seguimiento quincenal de tu línea y comunicarte al 123 para que puedan eliminar alguna suscripción o al 0 800 00 123 marcando desde cualquier fijo o móvil, para que de esa manera puedas gozar del beneficio de Claro Vídeo.
\n\n
Espero haber sido de ayuda :)
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"138","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-07-21T17:28:54.888-05:00","lastPublishTime":"2020-02-17T17:07:20.507-05:00","metrics":{"__typename":"MessageMetrics","views":79551},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-video/message:4029/message:7145","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:122366":{"__typename":"User","id":"user:122366","uid":122366,"login":"Milis1","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-02-03T00:09:00.439-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:122366"},"ModerationData:moderation_data:61712":{"__typename":"ModerationData","id":"moderation_data:61712","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:61712":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:122366"},"id":"message:61712","revisionNum":1,"uid":61712,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:claro-video"},"parent":{"__ref":"AcceptedSolutionMessage:message:4032"},"conversation":{"__ref":"Conversation:conversation:4029"},"subject":"Re: ¿Por qué no puedo registrarme en Claro Video?","moderationData":{"__ref":"ModerationData:moderation_data:61712"},"body":"Hola ah que se debe que no puedo registrarme en claro video
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"61","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-02-03T00:11:43.164-05:00","lastPublishTime":"2021-02-03T00:11:43.164-05:00","metrics":{"__typename":"MessageMetrics","views":30726},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-video/message:4029/message:61712","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:162070":{"__typename":"User","id":"user:162070","uid":162070,"login":"Maryu1823","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-06-01T15:42:35.170-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:162070"},"ModerationData:moderation_data:79826":{"__typename":"ModerationData","id":"moderation_data:79826","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:79826":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:162070"},"id":"message:79826","revisionNum":1,"uid":79826,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:claro-video"},"parent":{"__ref":"AcceptedSolutionMessage:message:4032"},"conversation":{"__ref":"Conversation:conversation:4029"},"subject":"Re: ¿Por qué no puedo registrarme en Claro Video?","moderationData":{"__ref":"ModerationData:moderation_data:79826"},"body":"
Gabo30282 ha escrito:Hola, Jorlulaal.
El servicio de Black List sirve para restringir el servicio de valor agregado, es decir suscripciones (juegos chistes u horóscopo), ya que por lo general estás suscripciones generan adicionales en los servicios móviles.
Debes de tener en cuenta que Claro Vídeo se encuentra dentro de la categoría de servicios de valor agregados (VAS) por tal motivo el Black List lo restringe y no permite el registro.
Si deseas acceder a Claro Vídeo deberás de solicitar la desafiliación del servicio de Black List. Para que no te cobren adicionales por suscripciones, te sugiero hacer un seguimiento quincenal de tu línea y comunicarte al 123 para que puedan eliminar alguna suscripción o al 0 800 00 123 marcando desde cualquier fijo o móvil, para que de esa manera puedas gozar del beneficio de Claro Vídeo.
Espero haber sido de ayuda :)
Ok gracias
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-06-01T15:49:25.081-05:00","lastPublishTime":"2023-06-01T15:49:25.081-05:00","metrics":{"__typename":"MessageMetrics","views":767},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-video/message:4029/message:79826","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:5581":{"__typename":"User","id":"user:5581","uid":5581,"login":"Gustavo214","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-12-05T09:15:20.592-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:5581"},"ModerationData:moderation_data:2833":{"__typename":"ModerationData","id":"moderation_data:2833","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:2990":{"__typename":"User","id":"user:2990","uid":2990,"login":"Klezita","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-21T09:46:00.704-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0yOTkwLTU4MTBpQ0FBQ0IzMDkxRUExODE3MA"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:2990"},"ForumReplyMessage:message:2833":{"__typename":"ForumReplyMessage","uid":2833,"id":"message:2833","revisionNum":2,"author":{"__ref":"User:user:5581"},"readOnly":false,"repliesCount":4,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:claro-video"},"parent":{"__ref":"ForumTopicMessage:message:4029"},"conversation":{"__ref":"Conversation:conversation:4029"},"subject":"Re: ¿Por qué no puedo registrarme en Claro Video?","moderationData":{"__ref":"ModerationData:moderation_data:2833"},"body":"Al adquirir un paquete 2 Play me dijeron que podía tener 24 meses de Claro Video para ello me pidieron un correo pero necesito la clave y cada vez que llamo a claro me dicen que me van a derivar con el área indicada y me cuelga la llamada -.-
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2016-12-05T09:16:54.666-05:00","lastPublishTime":"2020-02-17T17:05:42.017-05:00","metrics":{"__typename":"MessageMetrics","views":102100},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-video/message:4029/message:2833","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:2836"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:2836":{"__typename":"ModerationData","id":"moderation_data:2836","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:23507":{"__typename":"User","id":"user:23507","uid":23507,"login":"Malquiran","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-10-11T11:50:00.455-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:23507"},"ForumReplyMessage:message:2836":{"__typename":"ForumReplyMessage","uid":2836,"id":"message:2836","revisionNum":2,"author":{"__ref":"User:user:2990"},"readOnly":false,"repliesCount":3,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:claro-video"},"parent":{"__ref":"ForumReplyMessage:message:2833"},"conversation":{"__ref":"Conversation:conversation:4029"},"subject":"Re: ¿Por qué no puedo registrarme en Claro Video?","moderationData":{"__ref":"ModerationData:moderation_data:2836"},"body":"Hola Gustavo,
\n\n
Estos son los pasos para la activación al contratar 2 Play.
\n\n
\n
Intenta y coméntanos como te fue.
\n","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":1,"postTime":"2016-12-05T09:35:50.402-05:00","lastPublishTime":"2020-02-17T17:06:16.309-05:00","metrics":{"__typename":"MessageMetrics","views":126883},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-video/message:4029/message:2836","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:9125"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:9125":{"__typename":"ModerationData","id":"moderation_data:9125","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9125":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:23507"},"id":"message:9125","revisionNum":2,"uid":9125,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:claro-video"},"parent":{"__ref":"ForumReplyMessage:message:2836"},"conversation":{"__ref":"Conversation:conversation:4029"},"subject":"Re: ¿Por qué no puedo registrarme en Claro Video?","moderationData":{"__ref":"ModerationData:moderation_data:9125"},"body":"
Contraté un 2 Play con la promoción de Claro Video por 24 meses, seguí los pasos de la web, que me orientó el personal de Claro por vía telefónica y nada.
\n\n
\n
\n
Se llamó al área administrativa, ellos derivan al área técnica, el área técnica deriva al área administrativa, POR FAVOR DAR SOLUCION.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":1,"postTime":"2017-10-11T12:15:23.719-05:00","lastPublishTime":"2020-02-17T17:08:50.461-05:00","metrics":{"__typename":"MessageMetrics","views":79083},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-video/message:4029/message:9125","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:9513":{"__typename":"User","id":"user:9513","uid":9513,"login":"Searord","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-02-23T22:57:03.134-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:9513"},"ModerationData:moderation_data:4583":{"__typename":"ModerationData","id":"moderation_data:4583","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:211":{"__typename":"User","id":"user:211","uid":211,"login":"JosephToño23","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-09-14T12:02:19.799-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:211"},"ForumReplyMessage:message:4583":{"__typename":"ForumReplyMessage","uid":4583,"id":"message:4583","revisionNum":2,"author":{"__ref":"User:user:9513"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:claro-video"},"parent":{"__ref":"ForumTopicMessage:message:4029"},"conversation":{"__ref":"Conversation:conversation:4029"},"subject":"Re: ¿Por qué no puedo registrarme en Claro Video?","moderationData":{"__ref":"ModerationData:moderation_data:4583"},"body":"Al regístrame y colocar mi clave en Claro Video, sale un aviso de \"NO HAY SERVICIOS DISPONIBLES\"
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"98","kudosSumWeight":1,"postTime":"2017-02-23T23:00:50.001-05:00","lastPublishTime":"2020-02-17T17:06:49.216-05:00","metrics":{"__typename":"MessageMetrics","views":101826},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-video/message:4029/message:4583","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:4593"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:4593":{"__typename":"ModerationData","id":"moderation_data:4593","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:4593":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:211"},"id":"message:4593","revisionNum":1,"uid":4593,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:claro-video"},"parent":{"__ref":"ForumReplyMessage:message:4583"},"conversation":{"__ref":"Conversation:conversation:4029"},"subject":"Re: ¿Por qué no puedo registrarme en Claro Video?","moderationData":{"__ref":"ModerationData:moderation_data:4593"},"body":"Hola Searord
\n\n
Los comentarios supra describen algunos descartes que pueden servirte.
\nSi eres servicio fijo no olvides que antes de registrarte en Claro Video debes tener una cuenta en Mi Claro, esto es indispensable y fácil de hacer. :manhappy:
\nPor cierto, el correo de usuario que ingreses en Mi Claro debe ser el mismo que está registrado en tu servicio fijo, puedes confirmar esta información escribiendo a los siguientes medios:
\n\n\n
\n
\n
\n
Si presentas alguna dificultad, puedes comentarlo a la comunidad.
\n\n
¡Saludos!
\n\n
JP
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