Discusión del foro

Principiante

02-04-2020

Resuelto

¿Por qué no puedo registrarme en Claro Video?

Cuento con servicio móvil postpago y quiero registrarme en Claro Video pero cuando ingreso mi gmail me dice que fue dado de alta. El correo funciona bien, lo uso con varios servicios sin problema solo en Claro Video me dice que fue dado de alta, cuando es a ese mismo correo que me llegan las facturas por los datos móviles.

Registro Claro Video

2 Respuestas

Gerard123
Leyenda
02-04-2020
Hola elemo-19

Aquí hay una pregunta similar, te invito a que puedas ingresar.

Link :
https://comunidad.claro.com.pe/t5/ClaroVideo/Estoy-intentando-registrarme-en-Claro-Video-y-al-poner-mi-correo/td-p/38219?search-action-id=22461975646&search-result-id=38219

Saludos
Andres666
Profesional
02-04-2020
PAPU, tu correo ya es un USUARIO CLARO VIDEO REGISTRADO.

Ahora cuando aparece ese SMS son por 6 motivos.

1: Ya termino tu promo de 24 meses gratis.

2: Haz usado el aplicativo indebidamente ( recuerda que son máximo 5 dispositivos para compartir el App)

3: Has hecho un RECLAMO por el cobro de un alquiler o afiliación a un CONTENIDO PREMIUM)

4: Has solicitado vía telefónica o presencial la desafiliación de la APP esto pasa mayormente cuando reclamas y los asesores generan el reclamo o te descuentan el cobro pero SI O SI te hacen la anulación del uso de la APP como medida correctiva.

5: ERROR EN LA PLATAFORMA CLARO VIDEO ( Esto por el momento es imposible por qué yo la estoy usando con normalidad)XD

6: FALLA SISTEMÁTICA DE TU USUARIO CLARO VIDEO. ( Esto es lo más recurrente)

LA SOLUCIÓN:

1: Dar click en la opción que dice OLVIDE CONTRASEÑA. Te envían un mail a tu correo con un link donde cambiar tu contraseña. OJO: El cambio de la contraseña es un poco tedioso por qué te pide varios caracteres especiales, letras, numeros, etc. Después de cambiar la contraseña hacer la prueba en la página www.clarovideo.com.pe o en la APP.

2: LLamar al 123 para que te den solución. Esto es lo que hize LA PRIMERA VEZ cuando me apareció el mismo SMS que te salio y ME ARREPIENTO DE HABER LLAMADO por qué vía telefónica ellos solo generan un caso técnico con fallas en la APP y para que se solucione el plazo fue de 15 días calendarios aproximadamente aunque me dijeron que en Max 72 horas hábiles lo resolverían.

3: Esto es lo más RECOMENDABLE. Te acercas de manera presencial y pides la anulación de tu usuario CLARO VIDEO ACTUAL y después pides que te vuelvan a crear una nueva cuenta con tu mismo correo anterior

También solicitas que verifiquen si no tienes un BLACKLIST del aplicativo Claro Video en tu línea Móvil y por último que te ayuden a crear la nueva contraseña y que lo dejen operativo en tu celular. Este trámite toma 15 minutos.

Por último, no te olvides que estamos en cuarentena y de corazón espero que con la solución 1 se pueda solucionar tu inconveniente.

Espero haberte ayudado, Gracias.

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El correo funciona bien, lo uso con varios servicios sin problema sol...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"ForumReplyMessage:message:38609"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8Mg","node":{"__ref":"AcceptedSolutionMessage:message:38610"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:38602":{"__typename":"Conversation","id":"conversation:38602","solved":true,"topic":{"__ref":"ForumTopicMessage:message:38602"},"lastPostingActivityTime":"2021-10-14T17:13:46.202-05:00","lastPostTime":"2020-04-02T13:29:09.125-05:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:38602":{"__typename":"ModerationData","id":"moderation_data:38602","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:38602_4":{"__typename":"Revision","id":"revision:38602_4","lastEditTime":"2021-10-14T17:13:46.202-05:00"},"CachedAsset:theme:customTheme1-1744272852509":{"__typename":"CachedAsset","id":"theme:customTheme1-1744272852509","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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¿Por qué no puedo registrarme en Claro Video?","moderationData":{"__ref":"ModerationData:moderation_data:38609"},"body":"

Hola elemo-19

Aquí hay una pregunta similar, te invito a que puedas ingresar.

Link :

https://comunidad.claro.com.pe/t5/ClaroVideo/Estoy-intentando-registrarme-en-Claro-Video-y-al-poner-mi-correo/td-p/38219?search-action-id=22461975646&search-result-id=38219

Saludos

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PAPU, tu correo ya es un USUARIO CLARO VIDEO REGISTRADO.

Ahora cuando aparece ese SMS son por 6 motivos.

1: Ya termino tu promo de 24 meses gratis.

2: Haz usado el aplicativo indebidamente ( recuerda que son máximo 5 dispositivos para compartir el App)

3: Has hecho un RECLAMO por el cobro de un alquiler o afiliación a un CONTENIDO PREMIUM)

4: Has solicitado vía telefónica o presencial la desafiliación de la APP esto pasa mayormente cuando reclamas y los asesores generan el reclamo o te descuentan el cobro pero SI O SI te hacen la anulación del uso de la APP como medida correctiva.

5: ERROR EN LA PLATAFORMA CLARO VIDEO ( Esto por el momento es imposible por qué yo la estoy usando con normalidad)XD

6: FALLA SISTEMÁTICA DE TU USUARIO CLARO VIDEO. ( Esto es lo más recurrente)

LA SOLUCIÓN:

1: Dar click en la opción que dice OLVIDE CONTRASEÑA. Te envían un mail a tu correo con un link donde cambiar tu contraseña. OJO: El cambio de la contraseña es un poco tedioso por qué te pide varios caracteres especiales, letras, numeros, etc. Después de cambiar la contraseña hacer la prueba en la página www.clarovideo.com.pe o en la APP.

2: LLamar al 123 para que te den solución. Esto es lo que hize LA PRIMERA VEZ cuando me apareció el mismo SMS que te salio y ME ARREPIENTO DE HABER LLAMADO por qué vía telefónica ellos solo generan un caso técnico con fallas en la APP y para que se solucione el plazo fue de 15 días calendarios aproximadamente aunque me dijeron que en Max 72 horas hábiles lo resolverían.

3: Esto es lo más RECOMENDABLE. Te acercas de manera presencial y pides la anulación de tu usuario CLARO VIDEO ACTUAL y después pides que te vuelvan a crear una nueva cuenta con tu mismo correo anterior

También solicitas que verifiquen si no tienes un BLACKLIST del aplicativo Claro Video en tu línea Móvil y por último que te ayuden a crear la nueva contraseña y que lo dejen operativo en tu celular. Este trámite toma 15 minutos.

Por último, no te olvides que estamos en cuarentena y de corazón espero que con la solución 1 se pueda solucionar tu inconveniente.

Espero haberte ayudado, Gracias.

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