Discusión del foro

Segund0-vidal12

Profesional

13-10-2021

Resuelto

¿Por qué me bota error de contraseña cuando quiero iniciar sesión en Claro Video?

Aficionado

14-10-2021

Te recomendaría primero utilizar la misma contraseña que utilizas en la app mi claro, verificar si tienes una cuenta activa que inconcientemente hayas podido crear por default y en último caso trata de registrarte teniendo el uso adecuado de mayúsculas, minúsculas o números

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Hola,

¿Has colocado tu contraseña correctamente? Capaz lo estás ingresando erróneamente.

Recuerda que cuando te creas una cuenta en Claro Video, debes verificar que hayas utilizados mayúsculas y minúsculas, al menos un número y que sea mayor a 8 caracteres.

De lo contrario, lo mejor será que restaures tu contraseña o de lo contrario te comuniques con un asesor a través del ClaroBot para que puedan ayudarte.

Saludos.

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