He tratado de suscribirme con mi número de celular a Claro Video y siempre me sale un mensaje diciendo: "En este momento no podemos procesar la acción solicitada. Por favor inténtalo de nuevo o comunícate con el operador de tu servicio". He tratado de comunicarme al 123 y no ingresan las llamadas 😡
Hola @Fervaq92,
Tienes que volver afiliarte, aunque regularmente se realiza sin ningún contratiempo.
Yo cuando lo hice me suscribí por la página web de Claro Video. Luego coloque mi correo y contraseña en dos oportunidades, seleccioné la suscripción que dice 22 soles mensuales e ingresé el método de pago que es la línea móvil de Claro, y para finalizar me llegó un SMS de confirmación se coloca y ya está activada la suscripción.
Tranquilo que no se te van a cobrar esos 22 soles, pero es necesario para que reconozca que estas eligiendo la opción de catálogo.
Te comparto un video tutorial: https://youtu.be/g1jDiP__6eE
Saludos.
Me sale lo mismo, cuando selecciono la modalidad de pago, la página no carga y cuando carga me sale el mismo mensaje que mencionas, trate de llamar a ese número y no atienden a ese "tipo de problemas no es su campo" pura publicidad falsa solo para tener más alcance de su plataforma 😠
He tratado de suscribirme con mi número de celular a Claro Video y siempre me sale un mensaje diciendo: \"En este momento no podemos procesar la acción solicitada. Por favor inténtalo de nuevo o comunícate con el operador de tu servicio\". He tratado de comunicarme al 123 y no ingresan las llamadas 😡
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¿Alguien sabe por qué no puedo suscribirme a Claro Video?","moderationData":{"__ref":"ModerationData:moderation_data:45267"},"body":"Hola @Fervaq92,
\n\n
Tienes que volver afiliarte, aunque regularmente se realiza sin ningún contratiempo.
\n\n
Yo cuando lo hice me suscribí por la página web de Claro Video. Luego coloque mi correo y contraseña en dos oportunidades, seleccioné la suscripción que dice 22 soles mensuales e ingresé el método de pago que es la línea móvil de Claro, y para finalizar me llegó un SMS de confirmación se coloca y ya está activada la suscripción.
\n\n
Tranquilo que no se te van a cobrar esos 22 soles, pero es necesario para que reconozca que estas eligiendo la opción de catálogo.
\n\n
Te comparto un video tutorial: https://youtu.be/g1jDiP__6eE
\n\n
Saludos.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":1,"repliesCount":0,"postTime":"2020-05-30T10:38:32.213-05:00","lastPublishTime":"2021-12-13T12:41:03.601-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":7462},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-video/message:45265/message:45267","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:154888":{"__typename":"User","id":"user:154888","uid":154888,"login":"Tutiyu","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-10-01T12:30:09.411-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:154888"},"ModerationData:moderation_data:77516":{"__typename":"ModerationData","id":"moderation_data:77516","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:77516":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:154888"},"id":"message:77516","revisionNum":1,"uid":77516,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:claro-video"},"parent":{"__ref":"ForumTopicMessage:message:45265"},"conversation":{"__ref":"Conversation:conversation:45265"},"subject":"Re: ¿Alguien sabe por qué no puedo suscribirme a Claro Video?","moderationData":{"__ref":"ModerationData:moderation_data:77516"},"body":"Me sale lo mismo, cuando selecciono la modalidad de pago, la página no carga y cuando carga me sale el mismo mensaje que mencionas, trate de llamar a ese número y no atienden a ese \"tipo de problemas no es su campo\" pura publicidad falsa solo para tener más alcance de su plataforma 😠
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