Discusión del foro

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Cubas1
Profesional
21-03-2022
Resuelto

Perdí mi chip

He perdido mi chip y compré otro, pero no sé a qué número se acreditarán los Claro puntos.
chip
claro puntos
Avatar de MAHB
MAHB
Profesional
22-03-2022

Hola,

 

Los Claro Puntos están asociados a tu documento y no a la línea como tal. En mi caso yo tengo dos servicios y los Claro puntos que genero en ambas líneas puedo usarlos en cada una de ellas indistintamente, pero todos van a un solo DNI.

 

Saludos.

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He perdido mi chip y compré otro, pero no sé a qué número se acreditarán los Claro puntos.

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He perdido mi chip y compré otro, pero no sé a qué número se acreditarán los Claro puntos.

"},"Conversation:conversation:74858":{"__typename":"Conversation","id":"conversation:74858","solved":true,"topic":{"__ref":"ForumTopicMessage:message:74858"},"lastPostingActivityTime":"2022-03-23T10:26:33.444-05:00","lastPostTime":"2022-03-23T10:26:33.444-05:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:74858":{"__typename":"ModerationData","id":"moderation_data:74858","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:74858_2":{"__typename":"Revision","id":"revision:74858_2","lastEditTime":"2022-03-22T09:23:21.278-05:00"},"AcceptedSolutionMessage:message:74861":{"__typename":"AcceptedSolutionMessage","id":"message:74861","conversation":{"__ref":"Conversation:conversation:74858"},"author":{"__ref":"User:user:145822"},"revisionNum":2,"uid":74861,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:claro-club-puntos"},"parent":{"__ref":"ForumTopicMessage:message:74858"},"subject":"Re: Perdí mi chip","moderationData":{"__ref":"ModerationData:moderation_data:74861"},"body":"

Hola,

\n

 

\n

Los Claro Puntos están asociados a tu documento y no a la línea como tal. En mi caso yo tengo dos servicios y los Claro puntos que genero en ambas líneas puedo usarlos en cada una de ellas indistintamente, pero todos van a un solo DNI.

\n

 

\n

Saludos.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2022-03-21T20:43:40.059-05:00","lastPublishTime":"2022-03-22T09:25:13.084-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":1025},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-club-puntos/message:74858/message:74861","readOnly":false,"editFrozen":false,"body@stringLength":"472","rawBody":"

Hola,

\n

 

\n

Los Claro Puntos están asociados a tu documento y no a la línea como tal. En mi caso yo tengo dos servicios y los Claro puntos que genero en ambas líneas puedo usarlos en cada una de ellas indistintamente, pero todos van a un solo DNI.

\n

 

\n

Saludos.

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Dentra aa cuenta.claro.com.pe

  Ai puedes cambiar de número 

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