Discusión del foro

Avatar de Dominio
Dominio
Principiante
28-09-2023
Resuelto

¿Perdí mi chip postpago con deuda, todavía se puede sacar otro chip postpago o ya no?

chip repuesto
  • Avatar de Quintana24
    Quintana24
    11-03-2022

    Hola amigo,

     

    Por aquí todo bien, no tengo problema con nada ni mucho menos con la app Mi Claro.

     

    Te recomiendo verificar si tienes la última actualización de la app desde la tienda de aplicaciones, recuerda que la última es la 5.7. También puedes borrar el caché de la app y volver a ingresar.

     

    Ahora, sobre la navegación, capaz ya no tienes megas disponibles por eso no logran cargar. Una vez que soluciones lo de la app puedes consultar tu saldo desde ahí. De lo contrario puedes realizar la consulta con el ClaroBot para que puedan ayudarte.

     

    📌 Espero haber ayudado a aclarar tu duda no olvides dar like y aceptar mi respuesta cómo solución.

     

    Feliz viernes ✅

3 Respuestas

Ordenar por
  • Avatar de JotitasDark
    JotitasDark
    Principiante
    28-09-2023

    Si claro, pues el proceso solo es para recuperar el número. Pero para recuperar la línea debes de pagar la deuda. 

  • Avatar de Jenifer_ro31
    Jenifer_ro31
    Principiante
    29-09-2023

    Si aun puedes recuperarlo, pero tienes que pagar tu deuda 

  • Avatar de rcml1980
    rcml1980
    Leyenda
    01-10-2023

    Hola Dominio 

     

    Si te refieres a solicitar una nueva línea postpago, lamentablemente al momento que te realicen una nueva evaluación crediticia va aparecer que existe una deuda vencida en otra línea, por lo que es recomendable que solicites una reposición de tu chip y puedas pagar la deuda vencida para que tu línea vuelva a reactivarse hasta en un máximo de 24 horas luego de haber realizado el pago.

     

    No nos pueden evaluar si mantenemos una deuda vencida o una línea suspendida, te recomiendo contactarte con un asesor por ClaroBot para que puedan ayudarte con tu línea suspendida por perdida del chip.

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¿Perdí mi chip postpago con deuda, todavía se puede sacar otro chip postpago o ya no?","moderationData":{"__ref":"ModerationData:moderation_data:81223"},"body":"

Si claro, pues el proceso solo es para recuperar el número. Pero para recuperar la línea debes de pagar la deuda. 

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Si aun puedes recuperarlo, pero tienes que pagar tu deuda 

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Hola Dominio 

\n

 

\n

Si te refieres a solicitar una nueva línea postpago, lamentablemente al momento que te realicen una nueva evaluación crediticia va aparecer que existe una deuda vencida en otra línea, por lo que es recomendable que solicites una reposición de tu chip y puedas pagar la deuda vencida para que tu línea vuelva a reactivarse hasta en un máximo de 24 horas luego de haber realizado el pago.

\n

 

\n

No nos pueden evaluar si mantenemos una deuda vencida o una línea suspendida, te recomiendo contactarte con un asesor por ClaroBot para que puedan ayudarte con tu línea suspendida por perdida del chip.

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