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40260820
Principiante
10-09-2020
Resuelto

Tengo problemas con mi router 612-84dd

Buenos días, tengo el router 612-84dd y la luz led esta azul, las demás están todas prendidas pero no tengo acceso a Internet ayuda por favor.
falla masiva
hogar
ifi
Avatar de Dieguin
Dieguin
Leyenda
10-09-2020

Hola chicos! 

 

Antes que nada, te recomiendo revisar tu servicio desde el Smart Home, aquí podrás darle un reinicio desde el sistema por así decirlo, y con esto se tendría que solucionar.

 

Te dejo aquí los router disponibles:

 

Smart Equipos compatibles.png

 

De igual forma, en caso no se solucione (lo dudo), te recomiendo comunicarte con Claro, lo puedes hacer por el inbox de Facebook Claro Perú.

 

Un gusto ayudarte.

 

¡Falla resuelta amigos!

 

Dieguin

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Buenos días, tengo el router 612-84dd y la luz led esta azul, las demás están todas prendidas pero no tengo acceso a Internet ayuda por favor.

"},"Conversation:conversation:53302":{"__typename":"Conversation","id":"conversation:53302","solved":true,"topic":{"__ref":"ForumTopicMessage:message:53302"},"lastPostingActivityTime":"2020-09-10T11:30:54.170-05:00","lastPostTime":"2020-09-10T10:40:18.944-05:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:53302":{"__typename":"ModerationData","id":"moderation_data:53302","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:53302_2":{"__typename":"Revision","id":"revision:53302_2","lastEditTime":"2020-09-10T11:30:54.170-05:00"},"AcceptedSolutionMessage:message:53332":{"__typename":"AcceptedSolutionMessage","id":"message:53332","conversation":{"__ref":"Conversation:conversation:53302"},"author":{"__ref":"User:user:61034"},"revisionNum":4,"uid":53332,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:53302"},"subject":"Re: Tengo problemas con mi router 612-84dd","moderationData":{"__ref":"ModerationData:moderation_data:53332"},"body":"

Hola chicos! 

\n

 

\n

Antes que nada, te recomiendo revisar tu servicio desde el Smart Home, aquí podrás darle un reinicio desde el sistema por así decirlo, y con esto se tendría que solucionar.

\n

 

\n

Te dejo aquí los router disponibles:

\n

 

\n

\"Smart

\n

 

\n

De igual forma, en caso no se solucione (lo dudo), te recomiendo comunicarte con Claro, lo puedes hacer por el inbox de Facebook Claro Perú.

\n

 

\n

Un gusto ayudarte.

\n

 

\n

¡Falla resuelta amigos!

\n

 

\n

Dieguin

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","postTime":"2020-09-10T10:40:18.944-05:00","lastPublishTime":"2022-02-15T16:55:59.336-05:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/bS01MzMzMi04NTQ0aTIxNUY3QzdCRDUxRDBCNUI?revision=4\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":3503},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:53302/message:53332","readOnly":false,"editFrozen":false,"body@stringLength":"1651","rawBody":"

Hola chicos! 

\n

 

\n

Antes que nada, te recomiendo revisar tu servicio desde el Smart Home, aquí podrás darle un reinicio desde el sistema por así decirlo, y con esto se tendría que solucionar.

\n

 

\n

Te dejo aquí los router disponibles:

\n

 

\n

\"Smart

\n

 

\n

De igual forma, en caso no se solucione (lo dudo), te recomiendo comunicarte con Claro, lo puedes hacer por el inbox de Facebook Claro Perú.

\n

 

\n

Un gusto ayudarte.

\n

 

\n

¡Falla resuelta amigos!

\n

 

\n

Dieguin

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