Discusión del foro

Aficionado

10-05-2020

Resuelto

SIN INTERNET en Router HUAWEI B612s-51d

Buenas tardes, hoy domingo 10/05 y después de transcurridas más de 65 horas de realizado el pago, no cuento con servicio.

hogar

sin internet

17 Respuestas

spinella
Profesional
10-05-2020
No creo que sea un tema de firmware ya que yo tengo otra version del mismo router (b612-533) actualizado con el software 10.0.2.1 del 03/04/2020, que es la ultima que ha salido para este y el problema continua. Tambien intente hacer un downgrade a una version anterior y sigue igual. Se me ocurre probar el chip del router en un telefono desbloqueado y verificar desde alli si hay conexion del chip a la red, que piensas?
- MaryCr
  Aficionado
  10-05-2020
  Ya lo probé , y efectivamente el CHIP NO ENGANCHA A LA RED , no tiene señal
Stormspirt
Leyenda
10-05-2020
Hola,

Como indican, no es el tema del firmware. Recuerda que si antes tuviste internet y ahora no tengas puede deberse a la señal que no está llegando normal o estas en el límite de cobertura, ahí sucede que a veces tienes y después se va y solo regresa.

Otra cosa es que si desde la instalación no tuviste internet pueden no haberlo activado, ahí tendrías que insistir en llamar al 123 o 080000123 para la activación. Quizás por ahí hiciste algún cambio de plan y se quedó en error, puede ser una opción.

En aso no contesten tenemos que insistir y tener paciencia, ya que hay pocos agentes atendiendo debido a la pandemia.

Saludos.
- MaryCr
  Aficionado
  10-05-2020
  Me preocuparia que por la alta ''Demanda'' esten optando por ''Apagar'' la cobertura en algunas Zonas , en mi Zona siempre hubo cobertura constante y sostenible . este es un problema caso de comportamento atipico
  - spinella
    Profesional
    10-05-2020
    No es cobertura, un vecino de mi edificio tiene el mismo router e internet que yo y sigue con su conexion en buen estado.
Jhoswer
Aficionado
10-05-2020
Yo estoy en lamisma condicion. Lo unico que queda es una queja formal, pueto que no debieron suspender los servicios durante esta emergencia.
Car7
Principiante
11-05-2020
Gente, buenas dias , traten de buscar otra versión del software antiguo ya que ests versión 10.02 tiene un error al registrar el chip, buscando en Internet encontré esta versión, quizas les interese : http://www.mediafire.com/file/2tjv3955htv7f8y/B612_U1.bin/file
- spinella
  Profesional
  11-05-2020
  Car, probaste ese firmware? A mi no me funciona porque tengo otro modelo de router. A ti te funciono hacer el downgrade?
- Stormspirt
  Leyenda
  11-05-2020
  Buen aporte
- CrisDian
  Aficionado
  11-05-2020
  Hola!
  A alguien le funcionó esto?
  Es que desde el fin de semana estoy sin internet.
  Llevo meses que funciona perfecto y justo ahora que estamos full reus virtuales, falla.
Dieguin
Leyenda
13-05-2020
Hola, herman@.

Antes que nada, te recomiendo hacer un reinicio desde el Smart Home, aquí podrás reiniciar ese dispositivo, con esto se tendría que solucionar definitivamente.

En caso no se solucione (lo dudo), te recomiendo comunicarte con Claro, lo puedes hacer por el inbox de Facebook Claro Perú, ellos como última opción podrán ayudarte a activar el servicio.

Un gusto ayudarte.
- CrisDian
  Aficionado
  13-05-2020
  INCORRECTO.
  Hasta el momento NO han solucionado el problema. Sigo SIN INTERNET. Solo aparece la luz roja.
  En las redes sociales lo único que te dicen es que hay MUCHOS quejándose y que tengo que esperar a que llegue mi turno.
  No dan ni un ticket de atención ni nada.
  
  P.d.- Me imagino que NO me van a cobrar todos estos días sin internet vdd? Sería el colmo que me cobren igual por este pésimo servicio.
  - Juana11
    Principiante
    17-05-2020
    Y otra adquiri el router con la SIM el día jueves 14 de mayo, y desde ese día la SIM no recepta señal.
    Que puedo hacer ?

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liberar mi router Huawei b612s-51d para poder usar todos los 32 usuarios, ¿cómo lo 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SIN INTERNET en Router HUAWEI B612s-51d","moderationData":{"__ref":"ModerationData:moderation_data:42353"},"body":"

No creo que sea un tema de firmware ya que yo tengo otra version del mismo router (b612-533) actualizado con el software 10.0.2.1 del 03/04/2020, que es la ultima que ha salido para este y el problema continua. Tambien intente hacer un downgrade a una version anterior y sigue igual. Se me ocurre probar el chip del router en un telefono desbloqueado y verificar desde alli si hay conexion del chip a la red, que piensas?

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Ya lo probé , y efectivamente el CHIP NO ENGANCHA A LA RED , no tiene señal

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Hola,

Como indican, no es el tema del firmware. Recuerda que si antes tuviste internet y ahora no tengas puede deberse a la señal que no está llegando normal o estas en el límite de cobertura, ahí sucede que a veces tienes y después se va y solo regresa.

Otra cosa es que si desde la instalación no tuviste internet pueden no haberlo activado, ahí tendrías que insistir en llamar al 123 o 080000123 para la activación. Quizás por ahí hiciste algún cambio de plan y se quedó en error, puede ser una opción.

En aso no contesten tenemos que insistir y tener paciencia, ya que hay pocos agentes atendiendo debido a la pandemia.

Saludos.

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Me preocuparia que por la alta ''Demanda'' esten optando por ''Apagar'' la cobertura en algunas Zonas , en mi Zona siempre hubo cobertura constante y sostenible . este es un problema caso de comportamento atipico

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No es cobertura, un vecino de mi edificio tiene el mismo router e internet que yo y sigue con su conexion en buen estado.

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Yo estoy en lamisma condicion. Lo unico que queda es una queja formal, pueto que no debieron suspender los servicios durante esta emergencia.

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Gente, buenas dias , traten de buscar otra versión del software antiguo ya que ests versión 10.02 tiene un error al registrar el chip, buscando en Internet encontré esta versión, quizas les interese : http://www.mediafire.com/file/2tjv3955htv7f8y/B612_U1.bin/file

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Car, probaste ese firmware? A mi no me funciona porque tengo otro modelo de router. A ti te funciono hacer el downgrade?

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Buen aporte

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Hola!

A alguien le funcionó esto?

Es que desde el fin de semana estoy sin internet.

Llevo meses que funciona perfecto y justo ahora que estamos full reus virtuales, falla.

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Hola, herman@.

Antes que nada, te recomiendo hacer un reinicio desde el Smart Home, aquí podrás reiniciar ese dispositivo, con esto se tendría que solucionar definitivamente.

En caso no se solucione (lo dudo), te recomiendo comunicarte con Claro, lo puedes hacer por el inbox de Facebook Claro Perú, ellos como última opción podrán ayudarte a activar el servicio.

Un gusto ayudarte.

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INCORRECTO.

Hasta el momento NO han solucionado el problema. Sigo SIN INTERNET. Solo aparece la luz roja.

En las redes sociales lo único que te dicen es que hay MUCHOS quejándose y que tengo que esperar a que llegue mi turno.

No dan ni un ticket de atención ni nada.

P.d.- Me imagino que NO me van a cobrar todos estos días sin internet vdd? Sería el colmo que me cobren igual por este pésimo servicio.

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Y otra adquiri el router con la SIM el día jueves 14 de mayo, y desde ese día la SIM no recepta señal.

Que puedo hacer ?

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