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Avatar de Bryan9
Bryan9
Principiante
21-03-2020
Resuelto

Pagué mi internet ayer y no me lo reconectan

Anteayer me cortaron mi línea y se supone que el día 30 debí pagarlo, pero recién pude pagarlo ayer y aún no me llega la reconexión del internet más telefonía, espero que lo solucionen lo más antes posible.

fija
reconexión

4 Respuestas

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  • Avatar de Dieguin
    Dieguin
    Leyenda
    21-03-2020

    Hermano Bryan9.

     

    El tiempo máximo de reconexión es de 1 hora y en tu caso, ya excedió el tiempo. 

     

    Lo que debes hacer es comunicarte con un asesor por el inbox del Facebook de Claro Perú para que puedan ayudarte. Tranqui que todo tiene una solución.

     

    Dieguin.

  • Avatar de Claudi3103
    Claudi3103
    Leyenda
    21-03-2020

    Hola, Bryan9.

     

    Te saluda Claudia moderadora de la Comunidad.

     

    Es importante tener en cuenta el plazo máximo de reactivación, pero solo en esta oportunidad, queremos ayudarte a revisar que es lo que está pasando con tu servicio.

     

    Me contactaré contigo por interno.

     

    Equipo Comunidad Claro

    • Avatar de Pepe2091
      Pepe2091
      Principiante
      22-03-2020

      Yo tambien estoy con ese problema. Se me vencio el 19 y el 20 me cortaron el internet. Asi q ese mismo dia 20 fui a pagar y me dijeron q en maximo 24 horas me lo iban a reponer el servicio de internet. Por favor alguien q me pueda ayudar

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Pagué mi internet ayer y no me lo reconectan","moderationData":{"__ref":"ModerationData:moderation_data:37408"},"body":"

Hermano Bryan9.

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\n

El tiempo máximo de reconexión es de 1 hora y en tu caso, ya excedió el tiempo. 

\n

 

\n

Lo que debes hacer es comunicarte con un asesor por el inbox del Facebook de Claro Perú para que puedan ayudarte. Tranqui que todo tiene una solución.

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\n

Dieguin.

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Hola, Bryan9.

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\n

Te saluda Claudia moderadora de la Comunidad.

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\n

Es importante tener en cuenta el plazo máximo de reactivación, pero solo en esta oportunidad, queremos ayudarte a revisar que es lo que está pasando con tu servicio.

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\n

Me contactaré contigo por interno.

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\n

Equipo Comunidad Claro

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Yo tambien estoy con ese problema. Se me vencio el 19 y el 20 me cortaron el internet. Asi q ese mismo dia 20 fui a pagar y me dijeron q en maximo 24 horas me lo iban a reponer el servicio de internet. Por favor alguien q me pueda ayudar

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Hola amigo se logro reconectar?

\n

 

\n

Saludos

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