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Avatar de gabrielnnd
gabrielnnd
Principiante
28-03-2023
Resuelto

No me llega la velocidad de internet contratada

Me ofrecieron una promoción de 100MB por un precio, pero solo me llega 50Mb y al entrar a smart home no me sale mis planes

Claro Hogar
internet
velocidad

2 Respuestas

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  • Avatar de rcml1980
    rcml1980
    Leyenda
    28-03-2023

    Hola gabrielnnd 

     

    Te recomiendo realizar la prueba de velocidad a través de una conexión cableada Ethernet con la ayuda de una PC o Laptop, o de lo contrario si lo realizas a través de una conexión WiFi, esta debería de ser con la banda de señal de 5GHz, de lo contrario no podrás medir correctamente tu velocidad contratada.

     

    Utiliza el siguiente enlace para poder realizar el test de velocidad: https://fast.com/es/

     

    Finalmente, contáctate con un asesor a través del ClaroBot para que puedas reportar la avería que estas presentando y puedan ayudarte a solucionarlo.

    • Avatar de gabrielnnd
      gabrielnnd
      Principiante
      09-04-2023

      nada sigue igual, no me solucionan nada, el asesor que me ofrecio la promocion ya no me responde, me deja en visto

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No me llega la velocidad de internet contratada","moderationData":{"__ref":"ModerationData:moderation_data:79187"},"body":"

Hola gabrielnnd 

\n

 

\n

Te recomiendo realizar la prueba de velocidad a través de una conexión cableada Ethernet con la ayuda de una PC o Laptop, o de lo contrario si lo realizas a través de una conexión WiFi, esta debería de ser con la banda de señal de 5GHz, de lo contrario no podrás medir correctamente tu velocidad contratada.

\n

 

\n

Utiliza el siguiente enlace para poder realizar el test de velocidad: https://fast.com/es/

\n

 

\n

Finalmente, contáctate con un asesor a través del ClaroBot para que puedas reportar la avería que estas presentando y puedan ayudarte a solucionarlo.

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nada sigue igual, no me solucionan nada, el asesor que me ofrecio la promocion ya no me responde, me deja en visto

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