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Avatar de AsiaOne1
AsiaOne1
Aficionado
31-12-2021
Resuelto

Error con algunos servidores

No me deja conectar algunos servidores como los del Genshin Impact y LOL, ya reseteé el modo fabrica al router de Claro y aún sigue este problema, ¿ahora qué?

 

PD: Usé mi internet de Movistar y si me deja, pero los del Claro no.

hogar
servidores
  • Avatar de Jacqui10
    Jacqui10
    23-06-2016

    ¡Qué tal, Mc_1986!

     

    Desactivar el Roaming Internacional es muy sencillo, lo puedes hacer desde tu aplicativo Mi Claro y si aún no lo haz descargado ¡qué esperas!

     

    Mi Claro para Android

    Mi Claro para App Store

     

    Lo primero que debes hacer es ingresar a la web Mi Claro y seguir los siguientes pasos:

     

    1. Te diriges a consultas 

    2. Servicios contratados 

    3. Verás una lista de todos servicios que tienes activos

    4. Buscas la opción Roaming y lo desactivas 

     

    Te dejo una imagen referencial:

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Otra opción es que antes de viajar, te comuniques al 123 desde tu móvil Claro y solicites la desactivación por llamada.

     

    Espero que la información sea útil ¡Buen día!

2 Respuestas

Ordenar por
  • Avatar de Luz38
    Luz38
    Leyenda
    31-12-2021

    Hola!!! 

    Respecto a tu pregunta, dependerá mucho del servicio que tengas o quizá el problema sea la IP, recuerda que los servicios residenciales vienen con una IP privada y cualquier tipo de configuración que requieres realizar lo vas a tener que solicitar por los canales autorizados, siempre y cuando se cumpla con las consideraciones. Comentarte también que el equipo (router), no debe ser manipulado por el cliente ya que estos equipos solamente lo tiene en calidad de préstamo y cualquier tipo de manipulación que ocasione algún problema con el router, la responsabilidad va a caer sobre el cliente, para mayor información te sugiero que puedas comunicarte por el Facebook de Claro (inbox) para que te puedan orientar respecto al problema que tienes

     

    Saludos.

  • Avatar de rcml1980
    rcml1980
    Leyenda
    31-12-2021

    Te comento respecto a tu pregunta.

     

    Yo también presenté problemas el día de ayer con el inicio de sesión y la conexión a servidores y tengo el operador Movistar. A veces no se trata de la empresa operadora, sino de los servidores que administran estos juegos.

     

    La página web de Downdetector:

     

    Según las alertas de Downdetector indican que los servidores ya deberían funcionar con normalidad, el error era debido a la saturación en la Epic. Estamos investigando los problemas que afectan al inicio de sesión, la compra y la descarga/instalación…

     

    Grupoeldeber: "Las interrupciones de los servicios de Internet están afectando actualmente a Epic Ga...

     

    Es por eso que por más que restaures tu módem el problema persistirá hasta que estos servidores vuelvan a la normalidad.

    He probado el día de hoy y todo está de maravilla ingresando sin problemas. Espero que para ti también se solucione pronto en caso sigas presentando problemas con los servidores.

     

    Recuerda siempre reportar cualquier inconveniente que presentes con tu servicio a través del ClaroBot, de esta forma la empresa operadora buscará una solución o validará si el error le pertenece a otro tipo de administración, en este caso los servidores de los videojuegos, también es muy posible que se trate de una avería temporal en el servicio, pero tenlo por seguro que de ser así lo solucionarán a la brevedad.

     

    Ten en cuenta también la respuesta de Luz38.

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No me deja conectar algunos servidores como los del Genshin Impact y LOL, ya reseteé el modo fabrica al router de Claro y aún sigue este problema, ¿ahora qué?

\n

 

\n

PD: Usé mi internet de Movistar y si me deja, pero los del Claro no.

","body@stringLength":"255","rawBody":"

No me deja conectar algunos servidores como los del Genshin Impact y LOL, ya reseteé el modo fabrica al router de Claro y aún sigue este problema, ¿ahora qué?

\n

 

\n

PD: Usé mi internet de Movistar y si me deja, pero los del Claro no.

","kudosSumWeight":0,"postTime":"2021-12-31T01:34:14.988-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:hogar","text":"hogar","time":"2016-06-21T14:34:59.039-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:servidores","text":"servidores","time":"2017-01-09T10:57:03.821-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:72958_4"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1627},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"No me deja conectar algunos servidores como los del Genshin Impact y LOL, ya reseteé el modo fabrica al router de Claro y aún sigue este problema, ¿ahora qué? \n   \n PD: Usé mi internet de Movist...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"ForumReplyMessage:message:72960"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8Mg","node":{"__ref":"AcceptedSolutionMessage:message:72961"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:72958":{"__typename":"Conversation","id":"conversation:72958","solved":true,"topic":{"__ref":"ForumTopicMessage:message:72958"},"lastPostingActivityTime":"2022-07-12T14:33:59.436-05:00","lastPostTime":"2021-12-31T08:34:24.287-05:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:72958":{"__typename":"ModerationData","id":"moderation_data:72958","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:72958_4":{"__typename":"Revision","id":"revision:72958_4","lastEditTime":"2022-07-12T14:33:59.436-05:00"},"CachedAsset:theme:customTheme1-1744273946941":{"__typename":"CachedAsset","id":"theme:customTheme1-1744273946941","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Error con algunos servidores","moderationData":{"__ref":"ModerationData:moderation_data:72960"},"body":"

Hola!!! 

\n

Respecto a tu pregunta, dependerá mucho del servicio que tengas o quizá el problema sea la IP, recuerda que los servicios residenciales vienen con una IP privada y cualquier tipo de configuración que requieres realizar lo vas a tener que solicitar por los canales autorizados, siempre y cuando se cumpla con las consideraciones. Comentarte también que el equipo (router), no debe ser manipulado por el cliente ya que estos equipos solamente lo tiene en calidad de préstamo y cualquier tipo de manipulación que ocasione algún problema con el router, la responsabilidad va a caer sobre el cliente, para mayor información te sugiero que puedas comunicarte por el Facebook de Claro (inbox) para que te puedan orientar respecto al problema que tienes

\n

 

\n

Saludos.

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Te comento respecto a tu pregunta.

\n

 

\n

Yo también presenté problemas el día de ayer con el inicio de sesión y la conexión a servidores y tengo el operador Movistar. A veces no se trata de la empresa operadora, sino de los servidores que administran estos juegos.

\n

 

\n

La página web de Downdetector:

\n

 

\n

Según las alertas de Downdetector indican que los servidores ya deberían funcionar con normalidad, el error era debido a la saturación en la Epic. Estamos investigando los problemas que afectan al inicio de sesión, la compra y la descarga/instalación…

\n

 

\n

Grupoeldeber: \"Las interrupciones de los servicios de Internet están afectando actualmente a Epic Ga...

\n

 

\n

Es por eso que por más que restaures tu módem el problema persistirá hasta que estos servidores vuelvan a la normalidad.

\n

He probado el día de hoy y todo está de maravilla ingresando sin problemas. Espero que para ti también se solucione pronto en caso sigas presentando problemas con los servidores.

\n

 

\n

Recuerda siempre reportar cualquier inconveniente que presentes con tu servicio a través del ClaroBot, de esta forma la empresa operadora buscará una solución o validará si el error le pertenece a otro tipo de administración, en este caso los servidores de los videojuegos, también es muy posible que se trate de una avería temporal en el servicio, pero tenlo por seguro que de ser así lo solucionarán a la brevedad.

\n

 

\n

Ten en cuenta también la respuesta de Luz38.

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