Discusión del foro

Principiante

12-04-2022

Resuelto

¿Por qué no tengo internet si mi número está registrado en Claro?

El día de ayer me instalaron el servicio Claro Hogar, pero estoy sin internet. Cuando llamo al 00800 00123 no me reconoce el número fijo (el que Claro instaló). Asimismo, en Claro Smart Home me aparece "en proceso de instalacion" pero ya está instalado.

hogar

problema

servicio

1 Respuesta

rcml1980
Leyenda
13-04-2022
Hola JB13,

Me parece raro que los técnicos no hayan dejado activo el servicio de internet… En mi caso, cuando me instalaron el servicio podía navegar a internet. Respecto al teléfono es posible que no funcione ya sus conexiones y tecnología están asociadas al internet; es decir, utiliza la conexión a internet para poder funcionar y si aún no tienes activo el internet, es por eso que no va a funcionar.

Lo que puedes hacer es volver a llamar al número 080000123, recuerda que puedes realizarlo desde cualquier móvil o fijo. También te puedo recomendar contactarte con un asesor a través del ClaroBot para que puedan validar el estado de tu activación. Espero puedan resolverlo lo más pronto posible.

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¿Por qué no tengo internet si mi número está registrado en Claro?","moderationData":{"__ref":"ModerationData:moderation_data:75284"},"body":"

Hola JB13,

Me parece raro que los técnicos no hayan dejado activo el servicio de internet… En mi caso, cuando me instalaron el servicio podía navegar a internet. Respecto al teléfono es posible que no funcione ya sus conexiones y tecnología están asociadas al internet; es decir, utiliza la conexión a internet para poder funcionar y si aún no tienes activo el internet, es por eso que no va a funcionar.

Lo que puedes hacer es volver a llamar al número 080000123, recuerda que puedes realizarlo desde cualquier móvil o fijo. También te puedo recomendar contactarte con un asesor a través del ClaroBot para que puedan validar el estado de tu activación. Espero puedan resolverlo lo más pronto posible.

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