Discusión del foro

Profesional

04-08-2019

Resuelto

¿Por qué SAGEMCOM no conecta el wifi con algunos celulares?

Buenas tardes:

Hoy me instalaron en mi casa el servicio 3Play de 20MB. El equipo que pusieron es el SAGEMCOM F@ast 3686 V2.2. El problema que tengo es que algunos celulares o tablets se conectan y otros no. Alguien le ha pasado algo similar?. Yo tenía un servicio Trío de Movistar y cuando me pasaba esto solo ponía la IP Fija

IP: 192.168.1.x
MAC: 255.255.255.0
Puerta enlace: 192.168.1.1

DNS: 200.48.225.130
DNS: 200.48.225.146

Y listo con esto se soluciona. Ahora que soy Claro se debe hacer así?, ¿alguien tiene los números equivalentes en Claro para resetearlo?

Por favor sus comentarios.

Saludos

Joel

caraceterísticas fija

14 Respuestas

rcml1980
Leyenda
01-29-2021
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Hola.

La aplicación viene actualizándose mucho, por eso que en varias ocasiones vas a ver que la aplicación se encuentra en mantenimiento.

Un gusto poder aclarar tu duda.
Jimyjunior
Maestro
01-29-2021
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el buen funcionamiento de la app mi claro tambien depende de la cobertura que tengas, dependera mucho de la velocidad en la que estes navegando, otro es tambien el equipo que tengas. Si tienes un equipo con poca memoria el aplicativo va aun mas lento de lo normal. Y si tienes un buen equipo mas que todo el problema va ser la cobertura que tengas.
fabri0180
Aficionado
01-29-2021
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Hola
Pues tiene que ver con la optimización de la aplicación, Y lamentablemente no está también optimizada porque yo también tengo fallas con la misma, lo que yo te recomiendo Es que lo hagas directamente desde Google Chrome en tu celular, o qué es esto navegador favorito, pero que sea desde su pagina web https://mi.claro.com.pe/
De todos modos consultaria con algun asesor para hacer saber de que su app no funciona debidamente, te recomiendo dque lo hagas desde inbos en facebook porque suelen responderme muy rapido ami
Esta opción es la personalmente yo uso y me va muy bien,
Espero te haya ayudado y si fue asi, Destacas este comentario y dejas tu hermoso like?? :3
Gaz
Principiante
04-14-2019
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Una pregunta cómo puedo solicitar ese tipo de router contrate el de 20 Mbps pero me dieron el Arris y es pésimo con el wifi.
- Stormspirt
  Leyenda
  04-17-2019
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  Hola Gaz
  
  Los modelos de este router son distribuidos mayor mayormente de las velocidades de 30 Mbps para adelante, también hay varios modelos de sagemcom, lo recomendable es tener uno con docsis 3.0 sería bueno que valides con el área técnica el tipo de docsis ya que si tiene un Arris de 2.0 tiene que hacerte el cambio si es 3.0 Arris es lo recomendable para tu plan contratado.
  
  Saludos.
- JoelSam
  Profesional
  04-14-2019
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  El servicio que te instalaron es un 2Play o 3 Play ?
Stormspirt
Leyenda
04-12-2019
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JoelSam

Gracias por su comentario estamos para ayudarnos

Saludos
Stormspirt
Leyenda
04-12-2019
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Hola JoelSam

Como te comente hoy en día los routers ya traes dos bandas pero lo recomendable es tener el 2.4 por la particularidad de ser masivo, las conexiones son más fiables en cuanto a la fiabilidad de datos e interferencias de otras bandas que la 5.0

Saludos.
- JoelSam
  Profesional
  04-12-2019
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  Gracias por compartir, es un buen detalle lo que mencionas y servirá a las nuevas personas para que solucionen su problema si les pasara al momento de contratar un nuevo servicio.
  
  Saludos
  
  Joel
Stormspirt
Leyenda
04-11-2019
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Hola JoelSam

Nos comentaría si ya pudo conectar sus dispositivos, caso contrario para poder seguir ayudándole.

Saludos.
- JoelSam
  Profesional
  04-11-2019
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  Muchas gracias a todos, si se solucionó el problema. Desactivaron la banda de 5Ghz y hasta ahora todo funciona de maravilla. Ojalá sigue así siempre.
  
  Saludos
  
  Joel
  - ChristF
    Aficionado
    10-17-2020
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    Justo me está pasando ese problema xd llamaré ahora mismo gracias y como te va con el router ?
Stormspirt
Leyenda
04-09-2019
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Hola, JoelSam.

Tienes que cambiar los DNS ya que estas poniendo los de movistar, aquí te los dejo:

- DNS Primario: 200.108.96.212
- DNS Secundario: 200.108.96.213

Sin embargo, lo más recomendable es que te comuniques con el área técnica solicitando en que banda se encuentra configurado tu router en el 2.4 o 5, ya que los Sagemcom te traen las dos bandas y si está habilitado en la banda 5.0 los dispositivos antiguos por defecto no podrán conectarse ya que está diseñada para los dispositivos actuales.

Saludos.
- HAGUZ
  Leyenda
  04-10-2019
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  JoelSam Lo recomendable es llamar al 0800-00-123 opción 1 con el área técnica de servicios fijos para que puedan ayudarle, ya que ellos pueden acceder al router desde el sistema.
  
  Saludos :robotwink:
  
  Stormspirt ha escrito:
  
  Hola JoelSam
  
  Tienes que cambiar los DNS ya que estas poniendo los de movistar, aqui te los dejo:
  
  DNS Primario: 200.108.96.212
  DNS Secundario: 200.108.96.213
  
  Tambien comunicate con el area tecnica solicitando en que banda se encuentra configurado tu router en el 2.4 o 5 ya que los sagemcom te traen las dos bandas y si esta habilitado en la banda 5.0 los dispositivos antiguos por defecto no podran conectarse ya que esta diseñada para los dispositivos actuales
  
  Saludos cualquier tema me escribes o avisas
amerino
Leyenda
04-08-2019
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Hola, lo q puedes hacer es llamar al servicio de atención para que actualicen el sistema, no deberías ingresar ninguna configuración eso lo hacen de manera remota, demora 10 minutos máximo para q se solucione.
Saludos

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¿Por qué SAGEMCOM no conecta el wifi con algunos celulares?","moderationData":{"__ref":"ModerationData:moderation_data:19264"},"body":"

Una pregunta cómo puedo solicitar ese tipo de router contrate el de 20 Mbps pero me dieron el Arris y es pésimo con el wifi.

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Una pregunta cómo puedo solicitar ese tipo de router contrate el de 20 Mbps pero me dieron el Arris y es pésimo con el wifi.

Hola Gaz

Los modelos de este router son distribuidos mayor mayormente de las velocidades de 30 Mbps para adelante, también hay varios modelos de sagemcom, lo recomendable es tener uno con docsis 3.0 sería bueno que valides con el área técnica el tipo de docsis ya que si tiene un Arris de 2.0 tiene que hacerte el cambio si es 3.0 Arris es lo recomendable para tu plan contratado.

Saludos.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-04-17T13:56:24.647-05:00","lastPublishTime":"2020-03-04T13:28:31.431-05:00","metrics":{"__typename":"MessageMetrics","views":2135},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:19123/message:19366","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"732","rawBody":"

Hola Gaz

Saludos.

El servicio que te instalaron es un 2Play o 3 Play ?

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El servicio que te instalaron es un 2Play o 3 Play ?

JoelSam

Gracias por su comentario estamos para ayudarnos

Saludos

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JoelSam

Gracias por su comentario estamos para ayudarnos

Saludos

Hola JoelSam

Como te comente hoy en día los routers ya traes dos bandas pero lo recomendable es tener el 2.4 por la particularidad de ser masivo, las conexiones son más fiables en cuanto a la fiabilidad de datos e interferencias de otras bandas que la 5.0

Saludos.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"postTime":"2019-04-12T11:36:16.242-05:00","lastPublishTime":"2020-03-04T13:26:19.795-05:00","metrics":{"__typename":"MessageMetrics","views":13629},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:19123/message:19231","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjB8aW50LDE5MjMyLDE5MjMy","node":{"__ref":"ForumReplyMessage:message:19232"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"editFrozen":false,"body@stringLength":"619","rawBody":"

Hola JoelSam

Saludos.

Gracias por compartir, es un buen detalle lo que mencionas y servirá a las nuevas personas para que solucionen su problema si les pasara al momento de contratar un nuevo servicio.

Saludos

Joel

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Gracias por compartir, es un buen detalle lo que mencionas y servirá a las nuevas personas para que solucionen su problema si les pasara al momento de contratar un nuevo servicio.

Saludos

Joel

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Hola JoelSam

Nos comentaría si ya pudo conectar sus dispositivos, caso contrario para poder seguir ayudándole.

Saludos.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"143","kudosSumWeight":0,"postTime":"2019-04-11T11:18:30.654-05:00","lastPublishTime":"2020-03-04T13:25:04.735-05:00","metrics":{"__typename":"MessageMetrics","views":13658},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:19123/message:19189","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjB8aW50LDE5MjA0LDE5MjA0","node":{"__ref":"ForumReplyMessage:message:19204"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"462","rawBody":"

Hola JoelSam

Nos comentaría si ya pudo conectar sus dispositivos, caso contrario para poder seguir ayudándole.

Saludos.

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Muchas gracias a todos, si se solucionó el problema. Desactivaron la banda de 5Ghz y hasta ahora todo funciona de maravilla. Ojalá sigue así siempre.

Saludos

Joel

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Muchas gracias a todos, si se solucionó el problema. Desactivaron la banda de 5Ghz y hasta ahora todo funciona de maravilla. Ojalá sigue así siempre.

Saludos

Joel

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Justo me está pasando ese problema xd llamaré ahora mismo gracias y como te va con el router ?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"96","kudosSumWeight":1,"repliesCount":1,"postTime":"2020-10-17T15:14:03.549-05:00","lastPublishTime":"2020-10-17T15:14:03.549-05:00","metrics":{"__typename":"MessageMetrics","views":1592},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:19123/message:56081","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"101","rawBody":"

Justo me está pasando ese problema xd llamaré ahora mismo gracias y como te va con el router ?

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:56081_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:19130":{"__typename":"ModerationData","id":"moderation_data:19130","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1329":{"__typename":"User","id":"user:1329","uid":1329,"login":"HAGUZ","biography":"Soy un ciudadano Limeño, todos tenemos derechos, deberes y obligaciones. http://bit.ly/2HeDJbp","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-07T18:52:11.588-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0xMzI5LTQxOTBpMTQ2RTREM0EzNUQ2MjE1Qg"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:1329"},"AcceptedSolutionMessage:message:19130":{"__typename":"AcceptedSolutionMessage","uid":19130,"id":"message:19130","revisionNum":2,"author":{"__ref":"User:user:57152"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:19123"},"conversation":{"__ref":"Conversation:conversation:19123"},"subject":"Re: ¿Por qué SAGEMCOM no conecta el wifi con algunos celulares?","moderationData":{"__ref":"ModerationData:moderation_data:19130"},"body":"

Hola, JoelSam.

Tienes que cambiar los DNS ya que estas poniendo los de movistar, aquí te los dejo:

- DNS Primario: 200.108.96.212
- DNS Secundario: 200.108.96.213

Sin embargo, lo más recomendable es que te comuniques con el área técnica solicitando en que banda se encuentra configurado tu router en el 2.4 o 5, ya que los Sagemcom te traen las dos bandas y si está habilitado en la banda 5.0 los dispositivos antiguos por defecto no podrán conectarse ya que está diseñada para los dispositivos actuales.

Saludos.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":1,"postTime":"2019-04-08T19:07:32.583-05:00","lastPublishTime":"2020-03-04T13:24:33.860-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":13683},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:19123/message:19130","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjB8aW50LDE5MTQ4LDE5MTQ4","node":{"__ref":"ForumReplyMessage:message:19148"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"1175","rawBody":"

Hola, .

Tienes que cambiar los DNS ya que estas poniendo los de movistar, aquí te los dejo:

- DNS Primario: 200.108.96.212
- DNS Secundario: 200.108.96.213

Saludos.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:19130_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:19148":{"__typename":"ModerationData","id":"moderation_data:19148","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:19148":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1329"},"id":"message:19148","revisionNum":1,"uid":19148,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"AcceptedSolutionMessage:message:19130"},"conversation":{"__ref":"Conversation:conversation:19123"},"subject":"Re: ¿Por qué SAGEMCOM no conecta el wifi con algunos celulares?","moderationData":{"__ref":"ModerationData:moderation_data:19148"},"body":"

JoelSam Lo recomendable es llamar al 0800-00-123 opción 1 con el área técnica de servicios fijos para que puedan ayudarle, ya que ellos pueden acceder al router desde el sistema.

Saludos :robotwink:

Stormspirt ha escrito:
\n
Hola JoelSam
\n

\n
Tienes que cambiar los DNS ya que estas poniendo los de movistar, aqui te los dejo:
\n

\n
DNS Primario: 200.108.96.212
DNS Secundario: 200.108.96.213
\n

\n
Tambien comunicate con el area tecnica solicitando en que banda se encuentra configurado tu router en el 2.4 o 5 ya que los sagemcom te traen las dos bandas y si esta habilitado en la banda 5.0 los dispositivos antiguos por defecto no podran conectarse ya que esta diseñada para los dispositivos actuales
\n

\n
Saludos cualquier tema me escribes o avisas
\n

\n

\n

\n

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":1,"repliesCount":0,"postTime":"2019-04-10T09:50:18.290-05:00","lastPublishTime":"2019-04-10T09:50:18.290-05:00","metrics":{"__typename":"MessageMetrics","views":13656},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:19123/message:19148","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1850","rawBody":"

Lo recomendable es llamar al 0800-00-123 opción 1 con el área técnica de servicios fijos para que puedan ayudarle, ya que ellos pueden acceder al router desde el sistema.

Saludos :robotwink:

ha escrito:
\n
Hola JoelSam
\n

\n
Tienes que cambiar los DNS ya que estas poniendo los de movistar, aqui te los dejo:
\n

\n
DNS Primario: 200.108.96.212
DNS Secundario: 200.108.96.213
\n

\n
Tambien comunicate con el area tecnica solicitando en que banda se encuentra configurado tu router en el 2.4 o 5 ya que los sagemcom te traen las dos bandas y si esta habilitado en la banda 5.0 los dispositivos antiguos por defecto no podran conectarse ya que esta diseñada para los dispositivos actuales
\n

\n
Saludos cualquier tema me escribes o avisas
\n

\n

\n

\n

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