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Profesional

08-04-2019

Resuelto

¿Por qué SAGEMCOM no conecta el wifi con algunos celulares?

Buenas tardes: Hoy me instalaron en mi casa el servicio 3Play de 20MB. El equipo que pusieron es el SAGEMCOM F@ast 3686 V2.2. El problema que tengo es que algunos celulares o tablets se conectan y...

caraceterísticas fija

Leyenda

09-04-2019

Hola, JoelSam.

Tienes que cambiar los DNS ya que estas poniendo los de movistar, aquí te los dejo:

- DNS Primario: 200.108.96.212
- DNS Secundario: 200.108.96.213

Sin embargo, lo más recomendable es que te comuniques con el área técnica solicitando en que banda se encuentra configurado tu router en el 2.4 o 5, ya que los Sagemcom te traen las dos bandas y si está habilitado en la banda 5.0 los dispositivos antiguos por defecto no podrán conectarse ya que está diseñada para los dispositivos actuales.

Saludos.

HAGUZ
Leyenda
10-04-2019
JoelSam Lo recomendable es llamar al 0800-00-123 opción 1 con el área técnica de servicios fijos para que puedan ayudarle, ya que ellos pueden acceder al router desde el sistema.

Saludos :robotwink:

Stormspirt ha escrito:

Hola JoelSam

Tienes que cambiar los DNS ya que estas poniendo los de movistar, aqui te los dejo:

DNS Primario: 200.108.96.212
DNS Secundario: 200.108.96.213

Tambien comunicate con el area tecnica solicitando en que banda se encuentra configurado tu router en el 2.4 o 5 ya que los sagemcom te traen las dos bandas y si esta habilitado en la banda 5.0 los dispositivos antiguos por defecto no podran conectarse ya que esta diseñada para los dispositivos actuales

Saludos cualquier tema me escribes o avisas

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qué SAGEMCOM no conecta el wifi con algunos celulares?","id":"message:19123","revisionNum":3,"repliesCount":14,"author":{"__ref":"User:user:65080"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"conversation":{"__ref":"Conversation:conversation:19123"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:19123"},"body@stripHtml({\"truncateLength\":200})":" Buenas tardes: Hoy me instalaron en mi casa el servicio 3Play de 20MB. El equipo que pusieron es el SAGEMCOM F@ast 3686 V2.2. El problema que tengo es que algunos celulares o tablets se conectan y...","body@stringLength":"705","rawBody":"

Buenas tardes:

Hoy me instalaron en mi casa el servicio 3Play de 20MB. El equipo que pusieron es el SAGEMCOM F@ast 3686 V2.2. El problema que tengo es que algunos celulares o tablets se conectan y otros no. Alguien le ha pasado algo similar?. Yo tenía un servicio Trío de Movistar y cuando me pasaba esto solo ponía la IP Fija

IP: 192.168.1.x
MAC: 255.255.255.0
Puerta enlace: 192.168.1.1

DNS: 200.48.225.130
DNS: 200.48.225.146

Y listo con esto se soluciona. Ahora que soy Claro se debe hacer así?, ¿alguien tiene los números equivalentes en Claro para resetearlo?

Por favor sus comentarios.

Saludos

Joel

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"},"Conversation:conversation:19123":{"__typename":"Conversation","id":"conversation:19123","solved":true,"topic":{"__ref":"ForumTopicMessage:message:19123"},"lastPostingActivityTime":"2020-10-25T18:54:42.003-05:00","lastPostTime":"2020-10-25T18:54:42.003-05:00","unreadReplyCount":14,"isSubscribed":false},"ModerationData:moderation_data:19123":{"__typename":"ModerationData","id":"moderation_data:19123","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:19123_3":{"__typename":"Revision","id":"revision:19123_3","lastEditTime":"2020-08-13T12:42:20.583-05:00"},"AcceptedSolutionMessage:message:19130":{"__typename":"AcceptedSolutionMessage","id":"message:19130","conversation":{"__ref":"Conversation:conversation:19123"},"author":{"__ref":"User:user:57152"},"revisionNum":2,"uid":19130,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:19123"},"subject":"Re: ¿Por qué SAGEMCOM no conecta el wifi con algunos celulares?","moderationData":{"__ref":"ModerationData:moderation_data:19130"},"body":"

Hola, JoelSam.

Tienes que cambiar los DNS ya que estas poniendo los de movistar, aquí te los dejo:

- DNS Primario: 200.108.96.212
- DNS Secundario: 200.108.96.213

Saludos.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2019-04-08T19:07:32.583-05:00","lastPublishTime":"2020-03-04T13:24:33.860-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":13683},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:19123/message:19130","readOnly":false,"editFrozen":false,"body@stringLength":"1175","rawBody":"

Hola, .

Tienes que cambiar los DNS ya que estas poniendo los de movistar, aquí te los dejo:

- DNS Primario: 200.108.96.212
- DNS Secundario: 200.108.96.213

Saludos.

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¿Por qué SAGEMCOM no conecta el wifi con algunos celulares?","moderationData":{"__ref":"ModerationData:moderation_data:19148"},"body":"

JoelSam Lo recomendable es llamar al 0800-00-123 opción 1 con el área técnica de servicios fijos para que puedan ayudarle, ya que ellos pueden acceder al router desde el sistema.

Saludos :robotwink:

Stormspirt ha escrito:
\n
Hola JoelSam
\n

\n
Tienes que cambiar los DNS ya que estas poniendo los de movistar, aqui te los dejo:
\n

\n
DNS Primario: 200.108.96.212
DNS Secundario: 200.108.96.213
\n

\n
Tambien comunicate con el area tecnica solicitando en que banda se encuentra configurado tu router en el 2.4 o 5 ya que los sagemcom te traen las dos bandas y si esta habilitado en la banda 5.0 los dispositivos antiguos por defecto no podran conectarse ya que esta diseñada para los dispositivos actuales
\n

\n
Saludos cualquier tema me escribes o avisas
\n

\n

\n

\n

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