Discusión del foro

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Conny2407
Profesional
27-04-2022
Resuelto

¿A ustedes les han quitado canales y puesto canal Claro en todos ellos?

Esto me parece una estafa porque no son los que contrate y son canales repetidos o canales mexicanos que ya de esos tengo un montón.

canales
hogar

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  • Avatar de rcml1980
    rcml1980
    Leyenda
    27-04-2022

    Hola Conny2407, 

     

    A mí no me ha pasado lo que comentas, pero recuerda que la grilla de canales no son fijos, pueden variar de acuerdo a las decisiones que tome la empresa operadora, lo que si debieron realizar es informarte dicho cambio, quizás se encuentre en tu correo la notificación o en tu bandeja de spam o no deseados, sería bueno que lo revises.

     

    Lo que te podría recomendar es que te contactes con un asesor a través del ClaroBot para que puedan ayudarte a solucionarlo, quizás es algo temporal o algún error en la plataforma, posiblemente realicen una mejora de canales.

     

    Saludos.

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¿A ustedes les han quitado canales y puesto canal Claro en todos ellos?","moderationData":{"__ref":"ModerationData:moderation_data:75529"},"body":"

Hola Conny2407, 

\n

 

\n

A mí no me ha pasado lo que comentas, pero recuerda que la grilla de canales no son fijos, pueden variar de acuerdo a las decisiones que tome la empresa operadora, lo que si debieron realizar es informarte dicho cambio, quizás se encuentre en tu correo la notificación o en tu bandeja de spam o no deseados, sería bueno que lo revises.

\n

 

\n

Lo que te podría recomendar es que te contactes con un asesor a través del ClaroBot para que puedan ayudarte a solucionarlo, quizás es algo temporal o algún error en la plataforma, posiblemente realicen una mejora de canales.

\n

 

\n

Saludos.

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