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Avatar de J0611
J0611
Principiante
06-06-2023
Resuelto

Quiero saber mis números fijos antiguos que he tenido con ustedes

Hola, buenas tardes.

He tenido con ustedes 2 o 3 números de teléfonos fijos, los cuáles necesito recuperar el número, es decir solo deseo saber cuales fueron esos números. Gracias! 

2 Respuestas

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  • Avatar de rcml1980
    rcml1980
    Leyenda
    06-06-2023

    Hola J0611 

     

    Para poder saber que números fijo tenías asociado a tu DNI cuando tenías contratado o activo el servicio puedes contactarte con un asesor a través de ClaroBot para que puedan ayudarte, o puedes acercarte de manera presencial a un CAC y pedir una copia de tus recibos, allí podrás saber el número fijo que tenías.

     

    Si te encontrabas afiliado al recibo digital, puedes verificarlo en el correo que tenías registrado en Claro la copia de tu recibo y el resumen de tu pago facturado, allí debe de figurar el número fijo que tenías.

  • Avatar de Jhonaju
    Jhonaju
    Maestro
    07-06-2023

    Hola J0611 

     

    Claro cuenta con una página web para realizar las consultas de números, puedes buscar las líneas con tu número de DNI

    https://www.claro.com.pe/consulta-de-numero/

     

    Tambien puedas consultarlo con un asesor a través del ClaroBot.

     

    Si te fui de ayuda MARCA mi respuesta como Solucion Aceptada, y apoyame con un like. Saludos

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Hola, buenas tardes.

\n

He tenido con ustedes 2 o 3 números de teléfonos fijos, los cuáles necesito recuperar el número, es decir solo deseo saber cuales fueron esos números. Gracias! 

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Hola, buenas tardes.

\n

He tenido con ustedes 2 o 3 números de teléfonos fijos, los cuáles necesito recuperar el número, es decir solo deseo saber cuales fueron esos números. Gracias! 

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Gracias! ","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"AcceptedSolutionMessage:message:79886"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8Mg","node":{"__ref":"ForumReplyMessage:message:79966"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:79884":{"__typename":"Conversation","id":"conversation:79884","solved":true,"topic":{"__ref":"ForumTopicMessage:message:79884"},"lastPostingActivityTime":"2023-06-07T14:39:15.886-05:00","lastPostTime":"2023-06-07T14:39:15.886-05:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:79884":{"__typename":"ModerationData","id":"moderation_data:79884","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:79884_2":{"__typename":"Revision","id":"revision:79884_2","lastEditTime":"2023-06-06T16:15:37.422-05:00"},"CachedAsset:theme:customTheme1-1744186799826":{"__typename":"CachedAsset","id":"theme:customTheme1-1744186799826","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Quiero saber mis números fijos antiguos que he tenido con ustedes","moderationData":{"__ref":"ModerationData:moderation_data:79886"},"body":"

Hola J0611 

\n

 

\n

Para poder saber que números fijo tenías asociado a tu DNI cuando tenías contratado o activo el servicio puedes contactarte con un asesor a través de ClaroBot para que puedan ayudarte, o puedes acercarte de manera presencial a un CAC y pedir una copia de tus recibos, allí podrás saber el número fijo que tenías.

\n

 

\n

Si te encontrabas afiliado al recibo digital, puedes verificarlo en el correo que tenías registrado en Claro la copia de tu recibo y el resumen de tu pago facturado, allí debe de figurar el número fijo que tenías.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-06-06T17:28:11.307-05:00","lastPublishTime":"2023-06-06T17:51:24.296-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":3236},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:79884/message:79886","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"223","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Rank:rank:30":{"__typename":"Rank","id":"rank:30","position":4,"name":"Maestro","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:161911":{"__typename":"User","id":"user:161911","uid":161911,"login":"Jhonaju","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-05-30T13:08:34.605-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:30"},"entityType":"USER","eventPath":"community:xnuvx57277/user:161911"},"ModerationData:moderation_data:79966":{"__typename":"ModerationData","id":"moderation_data:79966","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:79966":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:161911"},"id":"message:79966","revisionNum":1,"uid":79966,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:79884"},"conversation":{"__ref":"Conversation:conversation:79884"},"subject":"Re: Quiero saber mis números fijos antiguos que he tenido con ustedes","moderationData":{"__ref":"ModerationData:moderation_data:79966"},"body":"

Hola J0611 

 

Claro cuenta con una página web para realizar las consultas de números, puedes buscar las líneas con tu número de DNI

https://www.claro.com.pe/consulta-de-numero/

 

Tambien puedas consultarlo con un asesor a través del ClaroBot.

 

Si te fui de ayuda MARCA mi respuesta como Solucion Aceptada, y apoyame con un like. Saludos

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