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desbloquearlo","conversation":{"__ref":"Conversation:conversation:84291"},"id":"message:84291","revisionNum":2,"uid":84291,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__ref":"User:user:177894"},"metrics":{"__typename":"MessageMetrics","views":259},"postTime":"2024-10-02T18:36:55.704-05:00","lastPublishTime":"2024-10-04T11:45:16.439-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Que pasos debo seguir para desbloquear mi celular pues lo reporte por perdida y ahora lo encontre pero lo tengo bloqueado. 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Sin embargo hasta la fecha no recibo respuesta alguna a mi solicitud. \n En la hoja de solicitud no figura ningún número de expediente así que no sé como debo realizar mi reclamo para que puedan liberar mi equipo. \n ¿Qué hago para que desbloqueen mi equipo? \n Espero sus comentarios. \n Muchas gracias. 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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"175","kudosSumWeight":1,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:63580":{"__typename":"Conversation","id":"conversation:63580","topic":{"__typename":"ForumTopicMessage","uid":63580},"lastPostingActivityTime":"2022-04-20T13:32:19.760-05:00","solved":true},"User:user:126764":{"__typename":"User","uid":126764,"login":"Maxjose16","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:126764"},"ForumTopicMessage:message:63580":{"__typename":"ForumTopicMessage","subject":"¿Puedo pagar la deuda de otra persona pero solo del equipo para que quiten el bloqueo de pantalla?","conversation":{"__ref":"Conversation:conversation:63580"},"id":"message:63580","revisionNum":3,"uid":63580,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__ref":"User:user:126764"},"metrics":{"__typename":"MessageMetrics","views":3232},"postTime":"2021-03-12T16:26:12.849-05:00","lastPublishTime":"2022-04-20T13:32:19.760-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hace un mes mi hermano compro un celular A31 de segunda mano con el imei original, parecía todo bien hasta que hace unos días le salió el mensaje de bloqueo por falta de pago, ahora como no puede ubicar a la persona que le vendió el equipo y quien sería que tiene la deuda de Claro, yo quisiera pagar solo la deuda del equipo para que lo pueda seguir utilizando más no la deuda de la línea. Quería saber si es eso posible. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"424","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:46967":{"__typename":"Conversation","id":"conversation:46967","topic":{"__typename":"ForumTopicMessage","uid":46967},"lastPostingActivityTime":"2022-04-10T08:40:58.894-05:00","solved":true},"User:user:96406":{"__typename":"User","uid":96406,"login":"Jumy","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:96406"},"ForumTopicMessage:message:46967":{"__typename":"ForumTopicMessage","subject":"Estoy comprando un celular claro Huawei p30 prepago, y quiero ponerle mi chip movistar ¿se puede?","conversation":{"__ref":"Conversation:conversation:46967"},"id":"message:46967","revisionNum":2,"uid":46967,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__ref":"User:user:96406"},"metrics":{"__typename":"MessageMetrics","views":2917},"postTime":"2020-06-13T18:16:43.852-05:00","lastPublishTime":"2020-06-17T13:10:34.444-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Me estoy comprando un huawei p30 pero lo voy a obsequiar a un familiar y le quiere poner su chip de movistar, ¿el celular estará liberado o desbloqueado? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"161","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:61968":{"__typename":"Conversation","id":"conversation:61968","topic":{"__typename":"ForumTopicMessage","uid":61968},"lastPostingActivityTime":"2021-02-13T10:04:26.784-05:00","solved":true},"User:user:119216":{"__typename":"User","uid":119216,"login":"Rbc12","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:119216"},"ForumTopicMessage:message:61968":{"__typename":"ForumTopicMessage","subject":"Bloqueo de celular por error","conversation":{"__ref":"Conversation:conversation:61968"},"id":"message:61968","revisionNum":2,"uid":61968,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__ref":"User:user:119216"},"metrics":{"__typename":"MessageMetrics","views":4941},"postTime":"2021-02-08T21:43:16.454-05:00","lastPublishTime":"2021-02-09T13:23:10.398-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Llamé para bloquear una de mis líneas postpago por extravío del chip, pero a la vez me bloquearon el equipo que lo tenía usando con otra línea, ¿cómo podría liberarlo? 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