Cobertura de señal del router Sagemcom V2. 2 3686 24X8 3.0 S/BAT
Tuve un router Arris con 30 GB velocidad y hace aproximadamente 5 semanas me cambiaron por un router Sagemcom y aumentaron la velocidad de mi internet a 40 GB.
El resultado fue un desastre en la conectividad, se va el interne a cada rato (por wifi y cableado). Me separo más de 6 mts del nuevo router y no hay señal, eso no pasaba con mi router Arris que lo tuvo por 5 años.
Tengo 3 visitas técnicas y la cosa esta peor, ¿me habrán puesto un mejor router? ¿O será lo contrario? SOS.
Yo tengo un módem Sagemcom y me va perfectamente bien y eso que lo tengo desde hace ya unos añitos. Me parece que tu problema puede ser por la cobertura indoor, muchas veces tenemos tantos aparatos electrónicos que interfiere nuestro servicio, por eso es bueno siempre colocar nuestro módem en un lugar despejado, te sugiero considerar eso.
Otra opción podría ser que necesites un reseteo de tu servicio, yo siempre utilizo el Smart Home de Claro cuando siento que mi velocidad anda un poco mala y luego todo me va bien. Aquí te dejos los módem disponibles:
Si con toda mi recomendación no funciona, lo que vas a tener que hacer es nuevamente llamar al área técnica para que lo revisen nuevamente y te den una solución. Solicítalo por el inbox del Facebook Claro.
Gracias por tu respuesta y sugerencia. Pero dejame mencionarte, que el Modem ARRIS,, ubicado en lugar estrategico, lo tengo mas de 5 años y si bien tenia problemas de desconecion y baja llegada de internert, pero normalmente tenia internet regular en los ambientes de los 2 pisos de domicilo. Ahora el Sagemcon, ubicado en el mismo lugar (2do. Piso) ya no me pertite tener internet en el 1er piso. Y el wifi e internet cableado se me corta frecuentemenye
Es un calvario y los tecnicos en su visitas, indican que no saben porque sucede esto. Mientras tanto sigo con este nivel de conectividad de internet MALO.
En lo personal yo he testeado el router Arris y he logrado tener una conectividad en la banda 2.4GHz hasta 15 metros a la redonda y hasta 10 metros con obstáculos (2 paredes), me trabaja muy bien. Debes tener en cuenta que este equipo es con la banda pura de 2.4GHz.
Ahora, el router Sagemcom es dual banda y las antenas que tiene son para la banda 2.4GHz y 5GHz, por eso sería bueno que realices una prueba con la banda 5GHz.
Lo que también podría estar pasando es que tengas un problema de saturación del servicio, por lo que te recomiendo a fin de realizar descartes, es realizar un reinicio remoto de tu router desde la app Smart Home.
Te dejo la lista de los routers compatibles:
Ahora, si nada se soluciona, puedes comunicarte con un asesor por el inbox del Facebook de Claro Perú para solicitar una visita técnica, de ser necesario cambiar el router.
Recuerda que también puedes poner un reclamo por calidad e idoneidad del servicio. La empresa operadora tiene que hacer pruebas y mediciones de señal en los postes y verificar qué parámetros llegan hasta tu router Sagemcom.
Solo como un dato adicional, hay equipos mucho mejores que pueden ser configurados para trabajar en dual banda y que trabajarían como un Access Point adicional al router Sagemcom. Solo para comentarte que el router Arris lo puedes configurar para que te trabaje como Access Point, el detalle es que solo será en la banda 2.4GHz.
Tengo el mismo problema desde hace 25 dias. realice actualizacion de plan a 40 megas y eso trajo consigo un modem SAGEMCOM que me lo cambiaron por el ARRIS que tenia con 30 megas (ME FUE EXCELENTE DURANTE TODA LA PANDEMIA) realice el cambio por que cuando se comenzo la reactivacion laboral la señal bajo mucho.
Hasta la fecha tengo problemas que CLARO aun no pude solucionarlos, el plan nuevo contratado es de 80 megas y solo llegan 15, 17 megas de velocidad.
Realizo test con www.speedtest.net(web recomendada por CLARO) la verdad que estoy pagando por un servicio que no estoy recibiendo
Buenas noches: Ante este problema QUE CLARO NO QUIERE SOLUCIONAR, solo te queda llamarvia telefono, para la visita tecnica hasta que te lo arreglen. Una jarana, pero no te queda otra. Comunicarte por claro facebook, no te molesyes el comunicarte, porque NO TE SOLUCIONAN NADA. Da la CASUALIDAD que Claro, emoezo a ofertar equipos para ampiacion de señal, sobre todo como en nuestro caso. Hay oferta CLARO de estos equipos 360, por S/ 1,000 al mes. CONSIDETO QUE CLARO ES MIY ABUSIVO.
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de señal del router Sagemcom V2. 2 3686 24X8 3.0 S/BAT","id":"message:55710","revisionNum":3,"repliesCount":7,"author":{"__ref":"User:user:54862"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"conversation":{"__ref":"Conversation:conversation:55710"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:55710"},"body":"
Tuve un router Arris con 30 GB velocidad y hace aproximadamente 5 semanas me cambiaron por un router Sagemcom y aumentaron la velocidad de mi internet a 40 GB.
\n
\n
El resultado fue un desastre en la conectividad, se va el interne a cada rato (por wifi y cableado). Me separo más de 6 mts del nuevo router y no hay señal, eso no pasaba con mi router Arris que lo tuvo por 5 años.
\n
\n
Tengo 3 visitas técnicas y la cosa esta peor, ¿me habrán puesto un mejor router? ¿O será lo contrario? SOS.
\n
","body@stringLength":"551","rawBody":"
Tuve un router Arris con 30 GB velocidad y hace aproximadamente 5 semanas me cambiaron por un router Sagemcom y aumentaron la velocidad de mi internet a 40 GB.
\n
\n
El resultado fue un desastre en la conectividad, se va el interne a cada rato (por wifi y cableado). Me separo más de 6 mts del nuevo router y no hay señal, eso no pasaba con mi router Arris que lo tuvo por 5 años.
\n
\n
Tengo 3 visitas técnicas y la cosa esta peor, ¿me habrán puesto un mejor router? ¿O será lo contrario? SOS.
\n
","kudosSumWeight":0,"postTime":"2020-10-09T17:35:05.288-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:conectividad","text":"conectividad","time":"2020-01-25T09:52:28.760-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:velocidad","text":"velocidad","time":"2016-06-23T16:11:19.762-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:55710_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":9934},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Tuve un router Arris con 30 GB velocidad y hace aproximadamente 5 semanas me cambiaron por un router Sagemcom y aumentaron la velocidad de mi internet a 40 GB. \n \n El resultado fue un 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Cobertura de señal del router Sagemcom V2. 2 3686 24X8 3.0 S/BAT","moderationData":{"__ref":"ModerationData:moderation_data:55712"},"body":"
Hola hermano,
Yo tengo un módem Sagemcom y me va perfectamente bien y eso que lo tengo desde hace ya unos añitos. Me parece que tu problema puede ser por la cobertura indoor, muchas veces tenemos tantos aparatos electrónicos que interfiere nuestro servicio, por eso es bueno siempre colocar nuestro módem en un lugar despejado, te sugiero considerar eso.
Otra opción podría ser que necesites un reseteo de tu servicio, yo siempre utilizo el Smart Home de Claro cuando siento que mi velocidad anda un poco mala y luego todo me va bien. Aquí te dejos los módem disponibles:
\n
\n
Si con toda mi recomendación no funciona, lo que vas a tener que hacer es nuevamente llamar al área técnica para que lo revisen nuevamente y te den una solución. Solicítalo por el inbox del Facebook Claro.
Yo tengo un módem Sagemcom y me va perfectamente bien y eso que lo tengo desde hace ya unos añitos. Me parece que tu problema puede ser por la cobertura indoor, muchas veces tenemos tantos aparatos electrónicos que interfiere nuestro servicio, por eso es bueno siempre colocar nuestro módem en un lugar despejado, te sugiero considerar eso.
Otra opción podría ser que necesites un reseteo de tu servicio, yo siempre utilizo el Smart Home de Claro cuando siento que mi velocidad anda un poco mala y luego todo me va bien. Aquí te dejos los módem disponibles:
\n
\n
Si con toda mi recomendación no funciona, lo que vas a tener que hacer es nuevamente llamar al área técnica para que lo revisen nuevamente y te den una solución. Solicítalo por el inbox del Facebook Claro.
Dieguin
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Gracias por tu respuesta y sugerencia. Pero dejame mencionarte, que el Modem ARRIS,, ubicado en lugar estrategico, lo tengo mas de 5 años y si bien tenia problemas de desconecion y baja llegada de internert, pero normalmente tenia internet regular en los ambientes de los 2 pisos de domicilo. Ahora el Sagemcon, ubicado en el mismo lugar (2do. Piso) ya no me pertite tener internet en el 1er piso. Y el wifi e internet cableado se me corta frecuentemenye
Es un calvario y los tecnicos en su visitas, indican que no saben porque sucede esto. Mientras tanto sigo con este nivel de conectividad de internet MALO.
Gracias por tu respuesta y sugerencia. Pero dejame mencionarte, que el Modem ARRIS,, ubicado en lugar estrategico, lo tengo mas de 5 años y si bien tenia problemas de desconecion y baja llegada de internert, pero normalmente tenia internet regular en los ambientes de los 2 pisos de domicilo. Ahora el Sagemcon, ubicado en el mismo lugar (2do. Piso) ya no me pertite tener internet en el 1er piso. Y el wifi e internet cableado se me corta frecuentemenye
Es un calvario y los tecnicos en su visitas, indican que no saben porque sucede esto. Mientras tanto sigo con este nivel de conectividad de internet MALO.
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En lo personal yo he testeado el router Arris y he logrado tener una conectividad en la banda 2.4GHz hasta 15 metros a la redonda y hasta 10 metros con obstáculos (2 paredes), me trabaja muy bien. Debes tener en cuenta que este equipo es con la banda pura de 2.4GHz.
\n
\n
Ahora, el router Sagemcom es dual banda y las antenas que tiene son para la banda 2.4GHz y 5GHz, por eso sería bueno que realices una prueba con la banda 5GHz.
\n
\n
Lo que también podría estar pasando es que tengas un problema de saturación del servicio, por lo que te recomiendo a fin de realizar descartes, es realizar un reinicio remoto de tu router desde la app Smart Home.
\n
\n
Te dejo la lista de los routers compatibles:
\n
\n
Ahora, si nada se soluciona, puedes comunicarte con un asesor por el inbox del Facebook de Claro Perú para solicitar una visita técnica, de ser necesario cambiar el router.
\n
\n
Recuerda que también puedes poner un reclamo por calidad e idoneidad del servicio. La empresa operadora tiene que hacer pruebas y mediciones de señal en los postes y verificar qué parámetros llegan hasta tu router Sagemcom.
\n
\n
Solo como un dato adicional, hay equipos mucho mejores que pueden ser configurados para trabajar en dual banda y que trabajarían como un Access Point adicional al router Sagemcom. Solo para comentarte que el router Arris lo puedes configurar para que te trabaje como Access Point, el detalle es que solo será en la banda 2.4GHz.
En lo personal yo he testeado el router Arris y he logrado tener una conectividad en la banda 2.4GHz hasta 15 metros a la redonda y hasta 10 metros con obstáculos (2 paredes), me trabaja muy bien. Debes tener en cuenta que este equipo es con la banda pura de 2.4GHz.
\n
\n
Ahora, el router Sagemcom es dual banda y las antenas que tiene son para la banda 2.4GHz y 5GHz, por eso sería bueno que realices una prueba con la banda 5GHz.
\n
\n
Lo que también podría estar pasando es que tengas un problema de saturación del servicio, por lo que te recomiendo a fin de realizar descartes, es realizar un reinicio remoto de tu router desde la app Smart Home.
\n
\n
Te dejo la lista de los routers compatibles:
\n
\n
Ahora, si nada se soluciona, puedes comunicarte con un asesor por el inbox del Facebook de Claro Perú para solicitar una visita técnica, de ser necesario cambiar el router.
\n
\n
Recuerda que también puedes poner un reclamo por calidad e idoneidad del servicio. La empresa operadora tiene que hacer pruebas y mediciones de señal en los postes y verificar qué parámetros llegan hasta tu router Sagemcom.
\n
\n
Solo como un dato adicional, hay equipos mucho mejores que pueden ser configurados para trabajar en dual banda y que trabajarían como un Access Point adicional al router Sagemcom. Solo para comentarte que el router Arris lo puedes configurar para que te trabaje como Access Point, el detalle es que solo será en la banda 2.4GHz.
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Solicita que te deshabiliten la ipv6 y problema resuelto
Solicita que te deshabiliten la ipv6 y problema resuelto
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Tengo el mismo problema desde hace 25 dias. realice actualizacion de plan a 40 megas y eso trajo consigo un modem SAGEMCOM que me lo cambiaron por el ARRIS que tenia con 30 megas (ME FUE EXCELENTE DURANTE TODA LA PANDEMIA) realice el cambio por que cuando se comenzo la reactivacion laboral la señal bajo mucho.
Hasta la fecha tengo problemas que CLARO aun no pude solucionarlos, el plan nuevo contratado es de 80 megas y solo llegan 15, 17 megas de velocidad.
Realizo test con www.speedtest.net(web recomendada por CLARO) la verdad que estoy pagando por un servicio que no estoy recibiendo
Tengo el mismo problema desde hace 25 dias. realice actualizacion de plan a 40 megas y eso trajo consigo un modem SAGEMCOM que me lo cambiaron por el ARRIS que tenia con 30 megas (ME FUE EXCELENTE DURANTE TODA LA PANDEMIA) realice el cambio por que cuando se comenzo la reactivacion laboral la señal bajo mucho.
Hasta la fecha tengo problemas que CLARO aun no pude solucionarlos, el plan nuevo contratado es de 80 megas y solo llegan 15, 17 megas de velocidad.
Realizo test con www.speedtest.net(web recomendada por CLARO) la verdad que estoy pagando por un servicio que no estoy recibiendo
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Buenas noches: Ante este problema QUE CLARO NO QUIERE SOLUCIONAR, solo te queda llamarvia telefono, para la visita tecnica hasta que te lo arreglen. Una jarana, pero no te queda otra. Comunicarte por claro facebook, no te molesyes el comunicarte, porque NO TE SOLUCIONAN NADA. Da la CASUALIDAD que Claro, emoezo a ofertar equipos para ampiacion de señal, sobre todo como en nuestro caso. Hay oferta CLARO de estos equipos 360, por S/ 1,000 al mes. CONSIDETO QUE CLARO ES MIY ABUSIVO.
Buenas noches: Ante este problema QUE CLARO NO QUIERE SOLUCIONAR, solo te queda llamarvia telefono, para la visita tecnica hasta que te lo arreglen. Una jarana, pero no te queda otra. Comunicarte por claro facebook, no te molesyes el comunicarte, porque NO TE SOLUCIONAN NADA. Da la CASUALIDAD que Claro, emoezo a ofertar equipos para ampiacion de señal, sobre todo como en nuestro caso. Hay oferta CLARO de estos equipos 360, por S/ 1,000 al mes. CONSIDETO QUE CLARO ES MIY ABUSIVO.
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Me pasa lo mismo antes tenía un Technicolor el cual daba más alcance y me lo cambiaron por este sagemcom que el suba basura.
Me pasa lo mismo antes tenía un Technicolor el cual daba más alcance y me lo cambiaron por este sagemcom que el suba basura.
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