Discusión del foro

Principiante

15-09-2020

Resuelto

¿Por qué no puedo enviar mensajes a uno de mis contactos?

No puedo enviar mensajes a uno de mis contactos, ¿a qué se debe? Es a un solo contacto al que no puedo enviar los mensajes, pero los mensajes de esa persona si me llegan pero yo no le puedo enviar.

móvil

problemas de envio

SMS

3 Respuestas

Anton10
Leyenda
15-09-2020
Que tal yess22,
Mensaje regular o mensaje por WhatsApp? De todas, maneras si es a una sola persona supongo que será por un tema de configuración, tal vez le pusiste o te pusieron desvíos de mensaje o de llamadas, algo así, fíjate en las opciones de configuración, seguramente es eso.
Saludos cordiales
- yess22
  Principiante
  15-09-2020
  es mensaje de texto.
  - Klezita
    Leyenda
    15-09-2020
    Hola Yess,
    
    Debemos hacer descartes, suponiendo que no es un problema de saldo, lo primero que debes hacer es ir a Configuración > Aplicaciones > (Más opciones) > Reestablecer preferencias de aplicaciones.
    
    De lo contrario lo que debes hacer es comunicarte mediante el inbox del Facebook Claro y solicitar que te transfieran al área tecnológica.
    
    Coméntanos como te fue.
    
    Saludos.

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No puedo enviar mensajes a uno de mis contactos, ¿a qué se debe? Es a un solo contacto al que no puedo enviar los mensajes, pero los mensajes de esa persona si me llegan pero yo no le puedo enviar.

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No puedo enviar mensajes a uno de mis contactos, ¿a qué se debe? Es a un solo contacto al que no puedo enviar los mensajes, pero los mensajes de esa persona si me llegan pero yo no le puedo enviar.

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WHATSAPP?","conversation":{"__ref":"Conversation:conversation:84543"},"id":"message:84543","revisionNum":2,"uid":84543,"depth":0,"board":{"__ref":"Forum:board:SMS"},"author":{"__typename":"User","uid":157859,"login":"deivisft23","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-5.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":268},"postTime":"2024-10-27T23:13:21.581-05:00","lastPublishTime":"2024-10-28T14:32:15.620-05:00","readOnly":false},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:102430":{"__typename":"User","id":"user:102430","uid":102430,"login":"Anton10","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-08-07T16:16:43.127-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:102430"},"ModerationData:moderation_data:53753":{"__typename":"ModerationData","id":"moderation_data:53753","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:53753":{"__typename":"ForumReplyMessage","uid":53753,"id":"message:53753","revisionNum":2,"author":{"__ref":"User:user:102430"},"readOnly":false,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:SMS"},"parent":{"__ref":"ForumTopicMessage:message:53752"},"conversation":{"__ref":"Conversation:conversation:53752"},"subject":"Re: ¿Por qué no puedo enviar mensajes a uno de mis contactos?","moderationData":{"__ref":"ModerationData:moderation_data:53753"},"body":"

Que tal yess22,
Mensaje regular o mensaje por WhatsApp? De todas, maneras si es a una sola persona supongo que será por un tema de configuración, tal vez le pusiste o te pusieron desvíos de mensaje o de llamadas, algo así, fíjate en las opciones de configuración, seguramente es eso.
Saludos cordiales

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es mensaje de texto.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"22","kudosSumWeight":0,"postTime":"2020-09-14T20:58:54.923-05:00","lastPublishTime":"2020-09-14T20:58:54.923-05:00","metrics":{"__typename":"MessageMetrics","views":3345},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Canales/category:preguntas/community:xnuvx57277board:SMS/message:53752/message:53755","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"AcceptedSolutionMessage:message:53762"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:53762":{"__typename":"ModerationData","id":"moderation_data:53762","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:53762":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:2990"},"id":"message:53762","revisionNum":3,"uid":53762,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:SMS"},"parent":{"__ref":"ForumReplyMessage:message:53755"},"conversation":{"__ref":"Conversation:conversation:53752"},"subject":"Re: ¿Por qué no puedo enviar mensajes a uno de mis contactos?","moderationData":{"__ref":"ModerationData:moderation_data:53762"},"body":"

Hola Yess,

Debemos hacer descartes, suponiendo que no es un problema de saldo, lo primero que debes hacer es ir a Configuración > Aplicaciones > (Más opciones) > Reestablecer preferencias de aplicaciones.

De lo contrario lo que debes hacer es comunicarte mediante el inbox del Facebook Claro y solicitar que te transfieran al área tecnológica.

Coméntanos como te fue.

Saludos.

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