Discusión del foro

Avatar de yess22
yess22
Principiante
15-09-2020
Resuelto

¿Por qué no puedo enviar mensajes a uno de mis contactos?

No puedo enviar mensajes a uno de mis contactos, ¿a qué se debe? Es a un solo contacto al que no puedo enviar los mensajes, pero los mensajes de esa persona si me llegan pero yo no le puedo enviar.
móvil
problemas de envio
SMS
  • Avatar de 1v4n2021
    1v4n2021
    30-05-2023

    Hola JAVIERGY15  ¿qué tal?.

     

    Puedes verificar las consideraciones de los planes en la página de Claro en Nos gusta hablar Claro dando click aquí en la cual podrás verificar la siguiente información: 


    Tethering: el cliente que cuente con un plan Max Ilimitado 69.90, 79.90, 95.90, 109.90 y 159.90 podrá hacer uso del Tethering hasta por un máximo de 2GB, 2GB, 4GB, 6GB y 10GB respectivamente por cada ciclo de facturación.

     

    Si tienes alguna duda adicional te recomiendo contactarte con un asesor a través de ClaroBot.

    ¡Un Saludo!

    Si te ayuda la información, no olvides regalarme un like y marcar mi respuesta como solución.

Avatar de Anton10
Anton10
Leyenda
15-09-2020

Que tal yess22,
Mensaje regular o mensaje por WhatsApp? De todas, maneras si es a una sola persona supongo que será por un tema de configuración, tal vez le pusiste o te pusieron desvíos de mensaje o de llamadas, algo así, fíjate en las opciones de configuración, seguramente es eso.
Saludos cordiales

Avatar de yess22
yess22
Principiante
15-09-2020

es mensaje de texto.

  • Avatar de Klezita
    Klezita
    Leyenda
    15-09-2020

    Hola Yess,

    Debemos hacer descartes, suponiendo que no es un problema de saldo, lo primero que debes hacer es ir a Configuración > Aplicaciones > (Más opciones) > Reestablecer preferencias de aplicaciones.

     

    De lo contrario lo que debes hacer es comunicarte mediante el inbox del Facebook Claro y solicitar que te transfieran al área tecnológica.

    Coméntanos como te fue.

    Saludos.

     

     

     

     

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qué no puedo enviar mensajes a uno de mis contactos?","id":"message:53752","revisionNum":2,"repliesCount":3,"author":{"__ref":"User:user:105352"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:SMS"},"conversation":{"__ref":"Conversation:conversation:53752"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:53752"},"body@stripHtml({\"truncateLength\":200})":" No puedo enviar mensajes a uno de mis contactos, ¿a qué se debe? Es a un solo contacto al que no puedo enviar los mensajes, pero los mensajes de esa persona si me llegan pero yo no le puedo enviar. ","body@stringLength":"204","rawBody":"

No puedo enviar mensajes a uno de mis contactos, ¿a qué se debe? Es a un solo contacto al que no puedo enviar los mensajes, pero los mensajes de esa persona si me llegan pero yo no le puedo enviar.

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es mensaje de texto.

","body@stringLength":"27","rawBody":"

es mensaje de texto.

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Hola Yess,

Debemos hacer descartes, suponiendo que no es un problema de saldo, lo primero que debes hacer es ir a Configuración > Aplicaciones > (Más opciones) > Reestablecer preferencias de aplicaciones.

\n

 

\n

De lo contrario lo que debes hacer es comunicarte mediante el inbox del Facebook Claro y solicitar que te transfieran al área tecnológica.

Coméntanos como te fue.

Saludos.

\n

 

\n

\n

 

\n

 

\n

 

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Que tal yess22,
Mensaje regular o mensaje por WhatsApp? De todas, maneras si es a una sola persona supongo que será por un tema de configuración, tal vez le pusiste o te pusieron desvíos de mensaje o de llamadas, algo así, fíjate en las opciones de configuración, seguramente es eso.
Saludos cordiales

","body@stringLength":"320","rawBody":"

Que tal yess22,
Mensaje regular o mensaje por WhatsApp? De todas, maneras si es a una sola persona supongo que será por un tema de configuración, tal vez le pusiste o te pusieron desvíos de mensaje o de llamadas, algo así, fíjate en las opciones de configuración, seguramente es eso.
Saludos cordiales

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